酒店回复: Lamentamos sinceramente leer sobre su experiencia y agradecemos que nos lo haya hecho saber. Nuestro objetivo es que todos los huéspedes se sientan bienvenidos y tratados con respeto en todo momento. Hemos compartido sus comentarios con nuestro equipo para revisar internamente la situación y reforzar nuestros estándares de servicio. Agradecemos su tiempo y esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro.
2.0分
其他
原文
翻译提供方：Google
优点：床很舒服
缺点：房间很吵，有烟味，停车要收费，早餐只有碳水化合物和酸奶
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酒店回复: Thank you for sharing your feedback. We’re glad you found the bed comfortable, but we sincerely apologize for the noise, smoke odor, and limited breakfast options. Your comments regarding parking and overall experience are important and will be shared with our team to help improve future stays.
4.0分
其他
原文
翻译提供方：Google
让泳池更清洁
2.0分
家庭亲子
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Staff did great at checkin. The room was not clean and there were people screaming yelling through the night and guests yelling at them to be quiet. The second room smelled of smoke so bad that the bags continue to smell of smoke. We are not smokers and find the smell overwhelming and hard to deal with. The room had a broken rusted drain in the tub. The general feel of the two rooms was that they are not clean or unkept.
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酒店回复: We appreciate you recognizing our staff at check-in, and we’re truly sorry that the rest of your stay did not meet expectations. The cleanliness, noise, and smoke concerns you described are not the experience we want for our guests, and your feedback has been shared with our team so these issues can be addressed. We hope to have the opportunity to provide a much better stay in the future.
3.0分
其他
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It was fine, the door to our room was open at check in along with the window inside the room that was only weird as it was on the first floor. Also the bathroom door even with locking it just opened, that was annoying.
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酒店回复: Thank you for sharing your experience. We’re sorry for the concerns you encountered at check-in and with the bathroom door, and we understand how that could be frustrating. Your feedback is appreciated and helps us improve moving forward.
1.0分
商务出差
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The tub had paint particles lifted. The entrances were gaurded by people smoking, they started charging parking for guest. I stayed here multiple times within the past few years. It was a great cheaper alternative. Now not only has the price been raised the experience is just horrible. Will never return.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent stay did not reflect the positive experiences you’ve had with us in the past. We appreciate you bringing the tub issue to our attention, as we continuously work to improve our guest rooms and overall experience.We also understand your concerns about smoking areas and parking, and we’ll make sure our designated areas and policies are better communicated to all guests moving forward. Your comments help us identify opportunities for improvement, and we truly hope you’ll consider giving us another chance in the future.
1.0分
其他
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Rude staff. Our TVs didn't work the entire weekend. Asked staff to fix the TVs. Didn't fix, phones didn't work in the room. Had to walk to the desk to tell them TV still didn't work, they told us nobody could fix it. Light bulbs dmissong from half the lamps. Breakfast awfully false advertised. Horrible. Will never stay again.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet expectations. Your feedback regarding the TV, phone, lighting, and breakfast has been shared with our team for immediate review and improvement. We value all guest input and will continue working hard to provide a better experience for future stays.
2.0分
其他
The room was not completely clean it had stains in a couch and carpet. The elevator was scary and the staff was never available.
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酒店回复: The room was not completely clean it had stains in a couch and carpet. The elevator was scary and the staff was never available.
1.0分
其他
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I have to say by far this is the worst hotel stay I've ever had. From false advertising to loose tile flooring to outdated Hardware in the hotel rooms. Extremely rude employees I would go as far as to say bullies managers unavailable to speak with, poor laundry facilities hot tub and pool were closed the whole time we were there. I want my money back immediately. This was the worst time ever.
3.0分
家庭亲子
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The room was okay. There was a lot of animal hair that would constantly get on my baby’s clothes if he sat or crawl on the floor. The hotel is now charging a $10 fee per day for parking. What is that!! I have never been charged a fee for parking. Unless it’s valet parking and that was not the case. Plus this was not disclose anywhere on the listing. Other than that the stay was 3/5.
原来是我把一些东西落在了房间的冰箱里，酒店员工偷走了。我向管理层报告了此事，但他们从未给我任何解释，而且前台接待员还对我进行了歧视。
优点：床很舒服
缺点：房间很吵，有烟味，停车要收费，早餐只有碳水化合物和酸奶
让泳池更清洁
Staff did great at checkin. The room was not clean and there were people screaming yelling through the night and guests yelling at them to be quiet. The second room smelled of smoke so bad that the bags continue to smell of smoke. We are not smokers and find the smell overwhelming and hard to deal with. The room had a broken rusted drain in the tub. The general feel of the two rooms was that they are not clean or unkept.
It was fine, the door to our room was open at check in along with the window inside the room that was only weird as it was on the first floor. Also the bathroom door even with locking it just opened, that was annoying.
The tub had paint particles lifted. The entrances were gaurded by people smoking, they started charging parking for guest. I stayed here multiple times within the past few years. It was a great cheaper alternative. Now not only has the price been raised the experience is just horrible. Will never return.
Rude staff. Our TVs didn't work the entire weekend. Asked staff to fix the TVs. Didn't fix, phones didn't work in the room. Had to walk to the desk to tell them TV still didn't work, they told us nobody could fix it. Light bulbs dmissong from half the lamps. Breakfast awfully false advertised. Horrible. Will never stay again.
The room was not completely clean it had stains in a couch and carpet. The elevator was scary and the staff was never available.
I have to say by far this is the worst hotel stay I've ever had. From false advertising to loose tile flooring to outdated Hardware in the hotel rooms. Extremely rude employees I would go as far as to say bullies managers unavailable to speak with, poor laundry facilities hot tub and pool were closed the whole time we were there. I want my money back immediately. This was the worst time ever.
The room was okay. There was a lot of animal hair that would constantly get on my baby’s clothes if he sat or crawl on the floor. The hotel is now charging a $10 fee per day for parking. What is that!! I have never been charged a fee for parking. Unless it’s valet parking and that was not the case. Plus this was not disclose anywhere on the listing. Other than that the stay was 3/5.