酒店回复: Lamentamos sinceramente leer sobre su experiencia y agradecemos que nos lo haya hecho saber. Nuestro objetivo es que todos los huéspedes se sientan bienvenidos y tratados con respeto en todo momento. Hemos compartido sus comentarios con nuestro equipo para revisar internamente la situación y reforzar nuestros estándares de servicio. Agradecemos su tiempo y esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro.
2.0分
其他
原文
翻译提供方：Google
优点：床很舒服
缺点：房间很吵，有烟味，停车要收费，早餐只有碳水化合物和酸奶
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酒店回复: Thank you for sharing your feedback. We’re glad you found the bed comfortable, but we sincerely apologize for the noise, smoke odor, and limited breakfast options. Your comments regarding parking and overall experience are important and will be shared with our team to help improve future stays.
4.0分
其他
原文
翻译提供方：Google
让泳池更清洁
4.0分
其他
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Airport shuttle was convenient and on time. Breakfast was decent and staff were helpful. Overall facility and room condition wasn't the best. The sheets were extrely static.
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酒店回复: We’re glad you found the shuttle convenient and our staff helpful. Thank you for your feedback about the room and sheets we’ll work on improving these for a more comfortable stay.
2.0分
其他
Shuttle van had broken door. Driver was reckless. Staff at hotel were transactional. Hotel room was dirty. Pillows uncomfortable. Room temp was unbearable hot.
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酒店回复: We’re very sorry your stay did not meet expectations. The issues with the shuttle, room condition, and comfort are unacceptable, and your feedback has been shared with our team to address these concerns.
5.0分
其他
Friendly airport shuttle drivers and helpful front desk staff. Limited food options in walking distance.
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酒店回复: We appreciate you taking the time to share your feedback and hope to welcome you back again soon.
1.0分
其他
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We were there for 3 nights, the room was neglected they didn't come in to clean our room once. We kept having to go downstairs to ask for toilet paper and towels. The whole hallway smelled like old and new **** and filled the entire 4th floor and for non smokers it's a overpowering smell. The breakfast was simple to say the least, the only protein they had was eggs, no sausage, bacon, just eggs, cereal 1 waffle maker, bagels, toast, nothing worth getting up early for. I even overheard the other residents talking about how bad the breakfast was. The room smelled moldy and there were bugs in our room. Yes the hotel was cheap but that doesn't mean you can neglect the people staying there. I would never recommend a hotel like that, the one good thing was the sheets were clean when we got there but even then they never changed our sheets once while we were there.
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酒店回复: We’re very sorry your stay fell so far short of expectations. The issues you experienced with cleanliness, supplies, odors, and breakfast are unacceptable, and we sincerely apologize. Your detailed feedback has been shared with our team to ensure improvements are made.
2.0分
家庭亲子
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Staff did great at checkin. The room was not clean and there were people screaming yelling through the night and guests yelling at them to be quiet. The second room smelled of smoke so bad that the bags continue to smell of smoke. We are not smokers and find the smell overwhelming and hard to deal with. The room had a broken rusted drain in the tub. The general feel of the two rooms was that they are not clean or unkept.
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酒店回复: We appreciate you recognizing our staff at check-in, and we’re truly sorry that the rest of your stay did not meet expectations. The cleanliness, noise, and smoke concerns you described are not the experience we want for our guests, and your feedback has been shared with our team so these issues can be addressed. We hope to have the opportunity to provide a much better stay in the future.
3.0分
其他
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It was fine, the door to our room was open at check in along with the window inside the room that was only weird as it was on the first floor. Also the bathroom door even with locking it just opened, that was annoying.
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酒店回复: Thank you for sharing your experience. We’re sorry for the concerns you encountered at check-in and with the bathroom door, and we understand how that could be frustrating. Your feedback is appreciated and helps us improve moving forward.
1.0分
商务出差
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The tub had paint particles lifted. The entrances were gaurded by people smoking, they started charging parking for guest. I stayed here multiple times within the past few years. It was a great cheaper alternative. Now not only has the price been raised the experience is just horrible. Will never return.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent stay did not reflect the positive experiences you’ve had with us in the past. We appreciate you bringing the tub issue to our attention, as we continuously work to improve our guest rooms and overall experience.We also understand your concerns about smoking areas and parking, and we’ll make sure our designated areas and policies are better communicated to all guests moving forward. Your comments help us identify opportunities for improvement, and we truly hope you’ll consider giving us another chance in the future.
原来是我把一些东西落在了房间的冰箱里，酒店员工偷走了。我向管理层报告了此事，但他们从未给我任何解释，而且前台接待员还对我进行了歧视。
优点：床很舒服
缺点：房间很吵，有烟味，停车要收费，早餐只有碳水化合物和酸奶
让泳池更清洁
Airport shuttle was convenient and on time. Breakfast was decent and staff were helpful. Overall facility and room condition wasn't the best. The sheets were extrely static.
Shuttle van had broken door. Driver was reckless. Staff at hotel were transactional. Hotel room was dirty. Pillows uncomfortable. Room temp was unbearable hot.
Friendly airport shuttle drivers and helpful front desk staff. Limited food options in walking distance.
We were there for 3 nights, the room was neglected they didn't come in to clean our room once. We kept having to go downstairs to ask for toilet paper and towels. The whole hallway smelled like old and new **** and filled the entire 4th floor and for non smokers it's a overpowering smell. The breakfast was simple to say the least, the only protein they had was eggs, no sausage, bacon, just eggs, cereal 1 waffle maker, bagels, toast, nothing worth getting up early for. I even overheard the other residents talking about how bad the breakfast was. The room smelled moldy and there were bugs in our room. Yes the hotel was cheap but that doesn't mean you can neglect the people staying there. I would never recommend a hotel like that, the one good thing was the sheets were clean when we got there but even then they never changed our sheets once while we were there.
Staff did great at checkin. The room was not clean and there were people screaming yelling through the night and guests yelling at them to be quiet. The second room smelled of smoke so bad that the bags continue to smell of smoke. We are not smokers and find the smell overwhelming and hard to deal with. The room had a broken rusted drain in the tub. The general feel of the two rooms was that they are not clean or unkept.
It was fine, the door to our room was open at check in along with the window inside the room that was only weird as it was on the first floor. Also the bathroom door even with locking it just opened, that was annoying.
The tub had paint particles lifted. The entrances were gaurded by people smoking, they started charging parking for guest. I stayed here multiple times within the past few years. It was a great cheaper alternative. Now not only has the price been raised the experience is just horrible. Will never return.