All of my tools were stolen out of my pick up. To take the report send fourth report.At that property.
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酒店回复: Dear James,Thank you for sharing your feedback. We regret the experience you encountered regarding your vehicle. While incidents of this nature are rare, we take guest safety and security very seriously. Our management team has noted your concern and will review it with the appropriate departments to ensure proper follow-up. We appreciate your understanding and the opportunity to improve our guest security measures.Sincerely, Hotel Manager
1.0分
其他
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The hotel looked abandoned from outside. Like construction started and stopped last year. Walked into room 104 it smelled like old smoke and mold. The white bedspread had yellow on the edge of bottom. Looked like a dog lifed its leg. Day 2 no hot water. The carpet was nasty. There was a hole in the wall by the door that was about 6”X3” that had yellow caulking holding it together.
I went to the store and bought scented candles and Lysol spray….Yes it was that bad
I was there because of a loss in my Family. I wasn’t willing to fight with someone to get a different room. Honestly I doubt that there was a better room. I have never seen a Hotel room like that. I would have never guessed that a Quality Inn would put their name on such a Disgusting place.
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酒店回复: Dear Patricia,We are truly concerned to hear about the condition you described during your visit. The experience you outlined does not reflect the standards we strive to uphold, and your comments will be taken seriously as we review areas that need immediate attention, including cleanliness, room condition, and maintenance. We deeply value your input as it helps us recognize shortcomings and work toward meaningful improvements. Your observations will be addressed with urgency to restore confidence in our property.Sincerely, Hotel Manager
4.0分
其他
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Hotel is dated, but refurbishing is in progress. Room was clean and adequate. King bed was very comfortable, and hotel was very quiet. Linens were sparse, no extra bath towels, hand towels or wash cloths. TV remote didn't work, so I took it to the front desk for new batteries. Clerk suspected the problem was just me, so he tried to use it for a short time before just handing me a different remote. That remote didn't work much better than the first one. It would not turn the TV off when time came to go to sleep, so I had to unplug the TV to turn it off.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are glad you found the room clean, the bed comfortable, and the hotel quiet. We appreciate your understanding as our property undergoes refurbishment to enhance guest comfort. Your comments about the linens and TV remote have been shared with our housekeeping and maintenance teams for prompt review. We value your input and look forward to providing a smoother and more enjoyable experience during your next visit.Sincerely, Hotel Manager
2.0分
家庭亲子
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The facility had an unpleasant odor and the plumbing was cheesy and hard to get adjusted for shower, the fridge did not work.
However it is under renovation.
The staff was very pleasant and breakfast was good.
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酒店回复: Dear Timothy,Thank you for your review. We are pleased you enjoyed the pleasant staff and good breakfast. Your feedback regarding the odour, plumbing, and fridge is appreciated, and we are glad to note that renovations are underway to improve these areas. We look forward to welcoming you back to a refreshed experience.Sincerely, Hotel Manager
5.0分
其他
Property is currently under renovation. This should be mentioned at time of reservation.
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酒店回复: Dear Linda,Thank you for your feedback. We appreciate you noting that the property is under renovation and understand how important it is to know this information before booking. Your comments will be shared with our team to ensure better communication for future reservations. We value your input and hope to welcome you back once updates are complete for a more enjoyable stay.Sincerely, Hotel Manager
1.0分
家庭亲子
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STAY AWAY.
Never stayed here. Property set reservation for 1 day early. Staff at property wouldn't change their error and charged me for not staying.
Even once ******* Customer Service contacted them, they refused to assist in their mistake.
STAY AWAY.
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酒店回复: Dear Joshua,Thank you for your feedback. We have noted your concern regarding the reservation date and the handling of the situation. Your comments will be reviewed with our front desk and management team to ensure clearer communication and better support in the future.Sincerely, Hotel Manager
4.0分
其他
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I was told I could park in back, which was closest to my room, but I didn’t feel safe parking back there. It was too secluded and there was a lot of trash. I parked on the side of the building, it felt more secure for me.
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酒店回复: Dear Lori,Thank you for sharing your experience. We are glad you found a spot that felt more secure, though we are sorry to hear about your concerns regarding the back parking area. Your feedback is important and will be reviewed with our team as we work on improving safety and overall upkeep.SincerelyHotel Manager
4.0分
商务出差
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This property was convenient for us but it would have been nice to have our room vacuumed daily. We were working and it would have been nice for the floors to be cleaned daily.
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酒店回复: Dear Diana,Thank you for your feedback. We are glad the location was convenient for your needs, and we appreciate your comments regarding daily room care. We understand how important cleanliness is, especially during longer stays, and will review this with our team. We hope to provide a more comfortable experience next time.SincerelyHotel Manager
3.0分
其他
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It’s a pretty worn out hotel that is in the process of getting cleaned up. The bathroom has new floor tile and countertops, but old crusty faucets and shower insert. It’s like they are spending money and effort, but not doing the important stuff. The furniture is old, but the mattress was comfortable. We stayed there while watching the regional car rally race, so we only slept there. The breakfast was okay - basic egg scramble, sausage, waffle maker and some other packaged basics. The coffee is weird, like super black color, but tastes okay. We thought it was instant coffee, it was a topic of driving convo. If you don’t expect a lot, you will be okay. For us, we were just in Paris last week, where a similar priced hotel room was killer and had amazing pastries. Welcome back to mediocre America for hotels!
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酒店回复: Dear Justin,Thank you for taking the time to share such detailed feedback. We are glad you found comfort in the mattress and enjoyed the breakfast variety, though we regret that other areas did not meet expectations. Your comments on updates and maintenance are very helpful and will guide us in making meaningful improvements for guests.SincerelyHotel Manager
1.0分
其他
Entire hotel smelled disgusting, I walked into my room and simply left the key card on the dresser and walked out.
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酒店回复: Dear Jacob,Thank you for sharing your experience. We are truly sorry to learn that your stay was not comfortable and that the condition of the hotel did not meet expectations. Your feedback is very important and will help us address these concerns. We hope to provide you with a better visit in the future.SincerelyHotel Manager
All of my tools were stolen out of my pick up. To take the report send fourth report.At that property.
The hotel looked abandoned from outside. Like construction started and stopped last year. Walked into room 104 it smelled like old smoke and mold. The white bedspread had yellow on the edge of bottom. Looked like a dog lifed its leg. Day 2 no hot water. The carpet was nasty. There was a hole in the wall by the door that was about 6”X3” that had yellow caulking holding it together.
I went to the store and bought scented candles and Lysol spray….Yes it was that bad
I was there because of a loss in my Family. I wasn’t willing to fight with someone to get a different room. Honestly I doubt that there was a better room. I have never seen a Hotel room like that. I would have never guessed that a Quality Inn would put their name on such a Disgusting place.
Hotel is dated, but refurbishing is in progress. Room was clean and adequate. King bed was very comfortable, and hotel was very quiet. Linens were sparse, no extra bath towels, hand towels or wash cloths. TV remote didn't work, so I took it to the front desk for new batteries. Clerk suspected the problem was just me, so he tried to use it for a short time before just handing me a different remote. That remote didn't work much better than the first one. It would not turn the TV off when time came to go to sleep, so I had to unplug the TV to turn it off.
The facility had an unpleasant odor and the plumbing was cheesy and hard to get adjusted for shower, the fridge did not work.
However it is under renovation.
The staff was very pleasant and breakfast was good.
Property is currently under renovation. This should be mentioned at time of reservation.
STAY AWAY.
Never stayed here. Property set reservation for 1 day early. Staff at property wouldn't change their error and charged me for not staying.
Even once ******* Customer Service contacted them, they refused to assist in their mistake.
STAY AWAY.
I was told I could park in back, which was closest to my room, but I didn’t feel safe parking back there. It was too secluded and there was a lot of trash. I parked on the side of the building, it felt more secure for me.
This property was convenient for us but it would have been nice to have our room vacuumed daily. We were working and it would have been nice for the floors to be cleaned daily.
It’s a pretty worn out hotel that is in the process of getting cleaned up. The bathroom has new floor tile and countertops, but old crusty faucets and shower insert. It’s like they are spending money and effort, but not doing the important stuff. The furniture is old, but the mattress was comfortable. We stayed there while watching the regional car rally race, so we only slept there. The breakfast was okay - basic egg scramble, sausage, waffle maker and some other packaged basics. The coffee is weird, like super black color, but tastes okay. We thought it was instant coffee, it was a topic of driving convo. If you don’t expect a lot, you will be okay. For us, we were just in Paris last week, where a similar priced hotel room was killer and had amazing pastries. Welcome back to mediocre America for hotels!
Entire hotel smelled disgusting, I walked into my room and simply left the key card on the dresser and walked out.