酒店回复: Dear Cody, We're sorry to hear that you had an unpleasant experience at our hotel. This behavior is unacceptable, and we apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again.
酒店回复: "We are very pleased to hear that you had a wonderful stay with us."
2.0分
其他
原文
翻译提供方：Google
首先，房间闻起来就像一间老旧的吸烟室。门闩坏了，其中一个垃圾桶也没有清空。
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酒店回复: Dear Edward, We're sorry to hear that your room wasn't cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services."
3.0分
其他
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Needs some updating. Chair and curtains in room was pretty soiled, about an inch gap under door:covered it with a towel. Air conditioning was old and kind of noisy. It was clean and ok for a one night stay for some sleep. Staff was friendly.
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酒店回复: Hello Kimberli,Thank you for your feedback regarding your recent stay. We appreciate your comments about the cleanliness and the friendliness of our staff. Your observations regarding the condition of the room are valuable and will be shared with our management team for consideration in future improvements. We aim to provide a comfortable experience for all our guests and your insights help us work towards that goal. We hope to have the opportunity to welcome you back in the future.
1.0分
情侣出游
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First off the pictures on the on line site are really deceiving! The property was run down and old, the room door would not lock at all and the back exit was broken and the door propped open. Felt very unsafe at this property, Asked for a refund I had to go through ******* because that is who I booked the reservation with. ******* called the hotel and they refused to refund or even compensate us. Unacceptable would never recommend any hotels by Wyndham none !!
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酒店回复: Hello Jane,We appreciate your feedback and understand your concerns regarding the condition of the property and the safety features. Your experience is important to us, and we take all guest comments seriously as they help us to improve. We encourage guests to reach out to management directly for any specific issues regarding your reservation. Thank you for sharing your thoughts, and we hope you will consider giving us another chance in the future.
4.0分
家庭亲子
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This hotel was a great spot for a stop on our long journey back to Canada.
Check in went smoothly, and it was quick!
The only thing I have challenges with nowadays is hotels not having conditioner available. So! If you have hair that requires hydration make sure you bring your own haha. Other than that, I was very happy with this hotel. Easy to get to off the highway, quick check in, and clean! We were also traveling with a truck and trailer and had no issues parking.
We didn’t check out the breakfast so I can’t make any comments on that.
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酒店回复: Hello Emily,Thank you for your feedback! We’re glad to hear that you found our hotel convenient for your journey and appreciated the smooth check-in and clean accommodations. We understand the importance of having all the amenities you need, including hair conditioner, and we appreciate your suggestion. Your positive remarks about parking and accessibility are also valued. We hope you had a pleasant trip back to Canada and would consider staying with us again in the future!
5.0分
其他
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Great choice! Just off the highway. The place was clean and comfortable. Lots of parking we found space for our pick up and a large trailer. Breakfast was good with a nice variety.
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酒店回复: Hello Claire,Thank you for your feedback! We're glad to hear that you enjoyed the cleanliness, comfort, and breakfast variety during your stay. It's great that our parking accommodations were suitable for your needs. We appreciate your positive remarks and hope to welcome you back in the future to experience even more of what we have to offer.
员工友善，卧室和浴室干净整洁。特大号双人卧室非常宽敞舒适。
性价比很高。
到达时，发现前台服务员和另一位男士赤脚坐在大厅里。他不得不穿上凉鞋才能走到我们面前。没有电梯。由于电梯问题（半月板撕裂无法上下楼梯），不得不从特大床房降级为双人床房。进房间时发现冰箱关了，这对大多数人来说不是问题，但如果你携带胰岛素旅行，那就麻烦大了。浴缸排水口周围有一圈棕色的环。床没有支撑，感觉就像睡在蹦床上的半充气独木舟里。作为戴斯酒店的粉丝，这真是令人失望。再也不会住在这里了。
前台工作人员很棒，对我们女儿非常友善，她独自旅行，因为她的车在科尔比抛锚了……得知她的车无法修理后，她非常心烦意乱，我们为她预订了房间，她办理了入住手续，却不小心把借记卡落在了前台。丹尼尔打电话告诉我一切都很安全，并已将其归还……谢天谢地，他们照顾着她，否则就雪上加霜了。他们还允许她延迟退房。谢谢你，丹尼尔！！
我从迈阿密飞往丹佛的航班延误了 11 个小时，因此我错过了一晚住宿，直到第二天我才到达酒店，当我向管理层告知我的困境后，我的一晚住宿费被退还到我的卡上，我可以睡一整天，而且只从晚上开始收费。所以我会一直住在这家酒店，并会向其他人推荐它，他们为我和我的家人付出了超出常人的努力，我们非常感激🙏。
从 I 70 可以轻松抵达。看起来有购物选择，但我们没有购物。酒店周围很干净。似乎很安全。
首先，房间闻起来就像一间老旧的吸烟室。门闩坏了，其中一个垃圾桶也没有清空。
Needs some updating. Chair and curtains in room was pretty soiled, about an inch gap under door:covered it with a towel. Air conditioning was old and kind of noisy. It was clean and ok for a one night stay for some sleep. Staff was friendly.
First off the pictures on the on line site are really deceiving! The property was run down and old, the room door would not lock at all and the back exit was broken and the door propped open. Felt very unsafe at this property, Asked for a refund I had to go through ******* because that is who I booked the reservation with. ******* called the hotel and they refused to refund or even compensate us. Unacceptable would never recommend any hotels by Wyndham none !!
This hotel was a great spot for a stop on our long journey back to Canada.
Check in went smoothly, and it was quick!
The only thing I have challenges with nowadays is hotels not having conditioner available. So! If you have hair that requires hydration make sure you bring your own haha. Other than that, I was very happy with this hotel. Easy to get to off the highway, quick check in, and clean! We were also traveling with a truck and trailer and had no issues parking.
We didn’t check out the breakfast so I can’t make any comments on that.
Great choice! Just off the highway. The place was clean and comfortable. Lots of parking we found space for our pick up and a large trailer. Breakfast was good with a nice variety.