Pee all over the toilet seat upon check in. Room smelled very strong of dust, which was all over the ceiling fans and other surfaces. Dirty floor, hairs in bathtub. Hotel states there is a hot tub on premises, there is not. Tv did not work. However, the bed was comfortable I guess.
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酒店回复: Dear Guest,We regret the inconvenience caused by the condition of the bathroom, the dust and odor in the room, the cleanliness concerns, the missing hot tub advertised, and the nonworking television. Your feedback has been noted and will be reviewed with the appropriate teams to strengthen housekeeping, accuracy, and overall room readiness. Hope you will visit again.Sincerely, Hotel Manager
2.0分
其他
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Room: old and out dated, I didnt sit on the couches or the chair. We used the computer chair and bed after sterilization. Honestly we sterilized the whole room before feeling decent enough to relax. The AC works great. The tv quality and size is ok. We did not sleep good though, so our trip ended a day early
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酒店回复: Dear Guest,Thank you for your stay. We are pleased to know that the air conditioning and overall room functionality supported parts of your stay. We have noted your concerns regarding the dated furnishings, comfort, and overall room condition, and these points will be reviewed with the appropriate teams. We remain committed to enhancing room quality and providing a more comfortable experience on your next visit.Sincerely, Hotel Manager
5.0分
情侣出游
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I stay here anytime I stay at a hotel and it is always clean and the girl at the front desk is ALWAYS so friendly and helpful. I highly recommend country inn and suites!
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酒店回复: Dear Guest,Thank you for sharing your loyal support. We are pleased to know that the consistent cleanliness and the friendly service at the front desk make each stay enjoyable. Your recommendation means a great deal to our team, and we appreciate your continued trust in us. We look forward to welcoming you back for another comfortable and reliable visit.Sincerely, Hotel Manager
2.0分
其他
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Towels and sheets were stained, Tv did not work, hallway smelt of **** or incense one and desk clerk on Sunday morning at checkout was in chair on her phone and did not comment or look up when I turned my keys in. At 8 am on Sunday morning there was no breakfast, cereal was stale and milk was sour
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酒店回复: Dear Guest,We regret the inconvenience caused by the stained linens, nonworking television, hallway odor, and the service impression at checkout. Your breakfast concerns have also been noted and will be addressed with the appropriate teams to strengthen freshness, presentation, and overall care. We remain committed to improving comfort and reliability and look forward to offering a far better experience ahead.Sincerely, Hotel Manager
1.0分
其他
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The room I was supposed to have got was supposed to have a jet tub and I never seen the hot tub and the tub was a regular tub very disappointed that was my anniversary
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad the stay offered a comfortable environment, and we regret the inconvenience caused by the room not matching your expectations for such a special occasion. Your comments about the tub and amenities have been noted, and we will review this with our team to prevent future issues. We hope to welcome you back for a smoother visit.Sincerely, Hotel Manager
1.0分
其他
The hotel had a real bad mildew smell. I had to check out early because the smell made my husband sick.
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酒店回复: Dear Guest,Thank you for your feedback. We regret that your stay was affected by the mildew odor and that it caused discomfort for your husband. Your concern has been shared with our housekeeping and maintenance teams for immediate inspection and corrective action. We take air quality very seriously and will ensure proper cleaning, ventilation, and dehumidification measures are implemented. Hope you will visit again.Sincerely, Hotel Manager
5.0分
情侣出游
The young lady that works overnight is always so nice. She remembers the small details about her customers
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酒店回复: Dear Guest,Thank you for sharing your kind words. We are delighted to know that our overnight team member made your stay memorable with her thoughtful and attentive service. Recognizing familiar guests and small details truly makes a difference. We appreciate your loyalty and look forward to welcoming you again.Sincerely, Hotel Manager
2.0分
其他
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The room has fresh smegma on the walls, the bathroom was dirty, the first room they put us in had dirty towels on the floor, body imprints in the bed, dirt in the tub…they switched our room and the second room also dirty, didn’t have a working t
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酒店回复: Dear Guest,We regret that the cleanliness and maintenance of both rooms did not meet expectations. The concerns regarding room hygiene, bathroom condition, and amenities will be shared with our housekeeping and maintenance teams for immediate review. We take cleanliness seriously and will ensure corrective measures are taken to maintain higher standards and provide a more comfortable and welcoming stay for future guests. Hope you will visit again.Sincerely, Hotel Manager
2.0分
其他
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Staff was great and the beds were very comfortable which were the key things. The room was dreary and the lamp was flickering so much we couldn't use it. The mirror looked like they were cleaned with a dirty rag and the whole hotel smelled as if it were sprayed with a cheap perfume.
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酒店回复: Dear Guest,We are glad to hear that you found the staff excellent and the beds very comfortable, as guest comfort and service are top priorities. We regret that the lighting, mirror condition, and overall scent of the hotel did not meet your expectations. Your comments have been shared with our housekeeping and maintenance teams for immediate review. We will work to enhance lighting quality, cleanliness, and overall atmosphere to ensure a fresher and more pleasant experience for future guests.Sincerely, Hotel Manager
1.0分
情侣出游
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Shabby, in disrepair, bloody bandaid on bathroom floor upon arrival which was reported and stayed there two more days until we disposed of it. At 3.5 days when you have to beg for fresh towels and TP something is seriously wrong.
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酒店回复: Dear Guest,We regret the experience you encountered during your stay. Cleanliness and proper housekeeping are top priorities, and your comments about room maintenance and housekeeping response have been noted for immediate review. We will ensure stricter room inspections and more attentive service to enhance overall guest comfort and satisfaction. Hope you will visit again.Sincerely, Hotel Manager
Pee all over the toilet seat upon check in. Room smelled very strong of dust, which was all over the ceiling fans and other surfaces. Dirty floor, hairs in bathtub. Hotel states there is a hot tub on premises, there is not. Tv did not work. However, the bed was comfortable I guess.
Room: old and out dated, I didnt sit on the couches or the chair. We used the computer chair and bed after sterilization. Honestly we sterilized the whole room before feeling decent enough to relax. The AC works great. The tv quality and size is ok. We did not sleep good though, so our trip ended a day early
I stay here anytime I stay at a hotel and it is always clean and the girl at the front desk is ALWAYS so friendly and helpful. I highly recommend country inn and suites!
Towels and sheets were stained, Tv did not work, hallway smelt of **** or incense one and desk clerk on Sunday morning at checkout was in chair on her phone and did not comment or look up when I turned my keys in. At 8 am on Sunday morning there was no breakfast, cereal was stale and milk was sour
The room I was supposed to have got was supposed to have a jet tub and I never seen the hot tub and the tub was a regular tub very disappointed that was my anniversary
The hotel had a real bad mildew smell. I had to check out early because the smell made my husband sick.
The young lady that works overnight is always so nice. She remembers the small details about her customers
The room has fresh smegma on the walls, the bathroom was dirty, the first room they put us in had dirty towels on the floor, body imprints in the bed, dirt in the tub…they switched our room and the second room also dirty, didn’t have a working t
Staff was great and the beds were very comfortable which were the key things. The room was dreary and the lamp was flickering so much we couldn't use it. The mirror looked like they were cleaned with a dirty rag and the whole hotel smelled as if it were sprayed with a cheap perfume.
Shabby, in disrepair, bloody bandaid on bathroom floor upon arrival which was reported and stayed there two more days until we disposed of it. At 3.5 days when you have to beg for fresh towels and TP something is seriously wrong.