I requested a infant crib and upon arrival i found out that they gave it to another guest. Fortunately they gave me a suite however i had to sleep on the pullout couch so the baby had somewhere to sleep on the main bed and i waa better off sleep on the floor
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased to know you appreciated the suite provided. We regret the inconvenience caused by the unavailability of the crib and your sleeping arrangement. Your comments have been noted, and we will work with our team to ensure better coordination for future guest requests. Please visit us again. Sincerely, Hotel Manager
1.0分
情侣出游
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It was a good place to stay. We arrived after check-in time and the room was not ready. We went to Walmart they called and if they could give us an up grade I agreed reluctantly. Kept hearing noise all night long and the chain on ceiling fan was hit one of the globe around the light bulb making noise as well all night long.
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酒店回复: Dear Walter,Thank you for sharing your experience. We are glad to know you found our hotel a good place to stay. We regret the inconvenience caused by the room delay and noise disturbance. Your feedback is valuable, and we will review these concerns with our team to enhance guest comfort. Hope you will visit again.Sincerely, Hotel Manager
1.0分
情侣出游
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I had to pay for my reservation on the Thursday check in wasn’t until the Friday.
On Friday October 10th at 5:44 we arrived at the hotel. We had a four hour drive this day. Upon walking in and checking in , it’s looked very nice but we weren’t ready for the nightmare we would encounter after a long drive. We our room key we headed to our room to save our bags because we were just checking in and leaving for the evening. We were given room 129. Walked I. Noticed the bed sheets were dirty but bed was made. The towels in the room had hair all over them and so did the tub along with soap scum. I went back to the front desk and told her that the room was dirty. The lady took me to look at another room. Room 130 if I’m not mistaken. Everything looked good but the ac was broken. As I was getting my room key my husband came out to tell me. She then proceeded to show us another two rooms , that were supposed to be ready to sleep in and clean but they were not. The 3rd how stuff smeared all on the mirror along with a dirty bathroom. By the fourth room I was annoyed and tired. I had to buy a container of Clorox wipes to clean my own room. Ac barely works , bathroom was dirty. Pee under toilet seat , my trash was not taken out. Soap scum all int the tub and shower. Water mold around the drain and faucet. I am a housekeeper myself for an oilfield company. I clean company men houses. There is no reason for these rooms to not be cleaned. There is no manager apparently on weekends on duty
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酒店回复: Dear Korltny,We regret the experience you described during your stay. Cleanliness and guest comfort are our top priorities, and your detailed feedback has been shared with our housekeeping and management teams for immediate review. We will take corrective action to ensure rooms are properly inspected and maintained to meet expected standards for every guest. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
2.0分
其他
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Feels like management staff has numerous family members living there. Bed very uncomfortable. AC thermostat in HVAC Closet. Luke Warm water for Hot. Water pressure low. A lot of highway and trucks backing up noise very early in morning.
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酒店回复: Dear Kenneth,We are sorry to hear about your experience. Your feedback about the bed comfort, water temperature, and AC setup is appreciated and will be shared with our maintenance team for improvement. We also understand the concern about early morning noise and will review ways to reduce outside disturbance for a better guest experience. Hope you will visit again.Sincerely, Hotel Manager
5.0分
其他
All rooms were opening to the inside instead of out to the parking lot very safe for a lady traveling alone
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酒店回复: Dear Dawanna,We are pleased to hear you felt safe and comfortable during your stay. Our interior room layout is designed to provide added security and peace of mind for all guests, especially those traveling alone. Your comfort and safety mean a lot to us, and we are glad this feature made your stay enjoyable. We look forward to welcoming you back soon.Sincerely, Hotel Manager
1.0分
其他
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Don’t stay here if you are looking for a nice room
I don’t even know where to begin. This hotel is awful. It was not clean at all. Furniture was dirty, bathroom walls were nasty, the bathroom sink didn’t drain well. It filled up with water as soon as you turned it on. The air conditioner was so old and made the craziest noise all day and night. The floors were dirty, it reminded me more of a cheap motel than a hotel. It was a last minute trip and everything else was booked but I was very disappointed. Oh and the parking lot is so small. One way in and out.
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酒店回复: Dear Petrina,Thank you for sharing your feedback. We regret the inconvenience caused during your stay and have noted your comments regarding cleanliness, maintenance, and parking space. These concerns have been shared with our housekeeping and maintenance teams for immediate review. We appreciate your input and will work to enhance overall guest satisfaction moving forward. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
2.0分
其他
The place is severely run down. People are nice, atmosphere is disappointing.
Breakfast had few options and we were not able to eat anything.
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酒店回复: Dear Adrienne,Thank you for sharing your feedback. We are glad you found our team pleasant and welcoming. We regret the inconvenience caused by the property's condition and limited breakfast options. Your comments have been shared with management to review improvements. We value your input and hope to provide a better experience on your next visit.Sincerely, Hotel Manager
2.0分
其他
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Booked a suite for 5 adults and they gave a king bed with a NASTY pull out couch, when I went to the front desk she asked to see the reservation for 5 adults so I showed her and she was like you have the king suite. The breakfast is pitiful, stains on bedding.
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酒店回复: Dear Samantha,Thank you for sharing your feedback. We are glad you chose to stay with us and appreciate your detailed comments. We regret the inconvenience caused by the pull-out couch, bedding, and breakfast experience. Your concerns have been noted and will be addressed with our housekeeping and management teams to improve overall guest satisfaction. Hope you will visit again.Sincerely, Hotel Manager
3.0分
商务出差
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Room was disgusting, mirror was cover in a film shower was moldy the tile going into the bathroom was broken the sink was and counter top was literally falling off the wall. It was so bad we left after 1 hr
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酒店回复: Dear CHELSEA,We sincerely apologize for the condition of the room and the issues you encountered with cleanliness and maintenance. Your comments are very concerning, and we will address them immediately with our housekeeping and maintenance teams to ensure improvements are made. We regret that your stay was cut short. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
其他
Parking area was fine.
Breakfast was probably the worst continental breakfast I've ever had.
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酒店回复: Dear David,Thank you for sharing your feedback. We are glad the parking area met your expectations. We regret that the breakfast did not meet your satisfaction and have noted your comments. Our team will review the menu and quality standards to provide a better and more enjoyable experience for future guests. Hope you will visit again.Sincerely, Hotel Manager
I requested a infant crib and upon arrival i found out that they gave it to another guest. Fortunately they gave me a suite however i had to sleep on the pullout couch so the baby had somewhere to sleep on the main bed and i waa better off sleep on the floor
It was a good place to stay. We arrived after check-in time and the room was not ready. We went to Walmart they called and if they could give us an up grade I agreed reluctantly. Kept hearing noise all night long and the chain on ceiling fan was hit one of the globe around the light bulb making noise as well all night long.
I had to pay for my reservation on the Thursday check in wasn’t until the Friday.
On Friday October 10th at 5:44 we arrived at the hotel. We had a four hour drive this day. Upon walking in and checking in , it’s looked very nice but we weren’t ready for the nightmare we would encounter after a long drive. We our room key we headed to our room to save our bags because we were just checking in and leaving for the evening. We were given room 129. Walked I. Noticed the bed sheets were dirty but bed was made. The towels in the room had hair all over them and so did the tub along with soap scum. I went back to the front desk and told her that the room was dirty. The lady took me to look at another room. Room 130 if I’m not mistaken. Everything looked good but the ac was broken. As I was getting my room key my husband came out to tell me. She then proceeded to show us another two rooms , that were supposed to be ready to sleep in and clean but they were not. The 3rd how stuff smeared all on the mirror along with a dirty bathroom. By the fourth room I was annoyed and tired. I had to buy a container of Clorox wipes to clean my own room. Ac barely works , bathroom was dirty. Pee under toilet seat , my trash was not taken out. Soap scum all int the tub and shower. Water mold around the drain and faucet. I am a housekeeper myself for an oilfield company. I clean company men houses. There is no reason for these rooms to not be cleaned. There is no manager apparently on weekends on duty
Feels like management staff has numerous family members living there. Bed very uncomfortable. AC thermostat in HVAC Closet. Luke Warm water for Hot. Water pressure low. A lot of highway and trucks backing up noise very early in morning.
All rooms were opening to the inside instead of out to the parking lot very safe for a lady traveling alone
Don’t stay here if you are looking for a nice room
I don’t even know where to begin. This hotel is awful. It was not clean at all. Furniture was dirty, bathroom walls were nasty, the bathroom sink didn’t drain well. It filled up with water as soon as you turned it on. The air conditioner was so old and made the craziest noise all day and night. The floors were dirty, it reminded me more of a cheap motel than a hotel. It was a last minute trip and everything else was booked but I was very disappointed. Oh and the parking lot is so small. One way in and out.
The place is severely run down. People are nice, atmosphere is disappointing.
Breakfast had few options and we were not able to eat anything.
Booked a suite for 5 adults and they gave a king bed with a NASTY pull out couch, when I went to the front desk she asked to see the reservation for 5 adults so I showed her and she was like you have the king suite. The breakfast is pitiful, stains on bedding.
Room was disgusting, mirror was cover in a film shower was moldy the tile going into the bathroom was broken the sink was and counter top was literally falling off the wall. It was so bad we left after 1 hr
Parking area was fine.
Breakfast was probably the worst continental breakfast I've ever had.