Stains on linen. When i called front desk to ask for clean towels they told me to come pick them up at front desk. Requested iron and ironing board...the board did not have cover. In room size of 3 adults they provided 1 key and was going to charge extra. Wasn't aware this place rented as apartments this explained the baby roach. Also something bit me during my stay. I DO NOT RECCOMEND THIS RED ROOF INN LOCATION AT ALL!!!! The furniture is wayyyy out dated...put a few dollars with their rate and drive a little further. Oh but Newts Chicken at the gas station is the 💣
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酒店回复: Hello ArthurSorry for the inconvenience, next time sure give you best service.Thank you
3.0分
其他
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Clean room but didn’t realize they were not non-smoking rooms so was able to smell the cigarette.
Bed was very comfy, the a/c worked really well.
Nice shower, good hot water. Microwave, tv I didn’t use, refrigerator. Good price. I think there was internet but didn’t use it. Check in was a breeze via *******.
No coffeemaker for this coffee lover. All in all was nice, it’s off the main highway, gas station across the street. The surrounding area could use a little help
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酒店回复: Dear Valued Guest,We sincerely appreciate you taking the time to share your feedback for the Red Roof Inn West Point. I'm pleased to hear you enjoyed the clean room, comfortable bed, and the convenience of the location. I'm so sorry you were displeased that your room didn't offer the in room coffee, however our records indicate that you booked a Deluxe King room which does not include those features. Should you wish to have these amenities on your next stay please consider selecting a Superior King room.Post stay feedback is very important to Red Roof as is the accuracy of the content provided. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Many thanks,LeahRed Roof ManagementRediResponse Specialist
2.0分
其他
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Not recommended
When u check in for two adults and four children they literally only give u two towels and when u ask for more they want the other two towels back to give u two again also the sheets are stained and they have cigarette holes in the sheets and covers and black smut on the pillow cases very flat pillows and will not give u any extra pillows and when u pay all at one to stay two days in a row u get in late the first night and the door is literally being knocked on before 8 almost waking your children To ask are u leaving or staying when it’s already paid for to stay again and they do not have actual cleaners just a hired handy man they are paying with a place to sleep and just the owners wife trying to clean rooms
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酒店回复: Dear Ricky,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn West Point. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with limited towels, stained sheets and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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The manger was very nice. The hotel room
was your typical 2-3 star room. It was clean but lacked renovations. I was grateful to find this place on the way to Tybee island as an overnight stay.
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酒店回复: Dear Emily, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn West Point. I'm glad you found our hotel a good stopping point on your way to Tybee Island. I'm happy to hear you had a good experience with our manager and we appreciate your feedback regarding the room condition. We will take your comments into consideration to make changes to improve our customer experience.We at Red Roof hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,MatthewRed Roof Management RediResponse Specialist
1.0分
商务出差
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I didnt even check in. There was the most awful smell like urine in the parking lot. Hotel looked abandoned for real. Took forever for clerk to appear, and she tried to check me in under some random mans name. Did not check in. Do not waste your money
1.0分
其他
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The room smelled horribly! The sheets were sirty with brown stains on them! The lobby doors were locked and I had to ring the bell dor several minutes to get someone to check me in. The water in the bathroom toliet ran constantly!
5.0分
其他
Close to Point University n 85
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酒店回复: Dear Valued Guest,We appreciate you sharing your experience with us at the Red Roof Inn West Point. Thank you for highlighting our convenient location near Point University and Highway. We strive to provide easy access to local landmarks and transportation routes for all our guests.We hope to continue to provide great experiences for you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Thank you for choosing Red Roof and we look forward to seeing you in your future travels. Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
其他
Yes the cleanliness
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn West Point. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your appreciation of the cleanliness.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future at Red Roof.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
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Worst hotel experience. The room was supposed to be non smoking and there were cigarette burns in the comforter, it looked like it had never been washed. The mattress was filthy. We only stayed about 45 minutes and had to get out of therr.
仍需对该物业采取一些措施
DO NOT RECOMMEND CUSTOMER SERV AND ROOMS BAD
Stains on linen. When i called front desk to ask for clean towels they told me to come pick them up at front desk. Requested iron and ironing board...the board did not have cover. In room size of 3 adults they provided 1 key and was going to charge extra. Wasn't aware this place rented as apartments this explained the baby roach. Also something bit me during my stay. I DO NOT RECCOMEND THIS RED ROOF INN LOCATION AT ALL!!!! The furniture is wayyyy out dated...put a few dollars with their rate and drive a little further. Oh but Newts Chicken at the gas station is the 💣
Clean room but didn’t realize they were not non-smoking rooms so was able to smell the cigarette.
Bed was very comfy, the a/c worked really well.
Nice shower, good hot water. Microwave, tv I didn’t use, refrigerator. Good price. I think there was internet but didn’t use it. Check in was a breeze via *******.
No coffeemaker for this coffee lover. All in all was nice, it’s off the main highway, gas station across the street. The surrounding area could use a little help
Not recommended
When u check in for two adults and four children they literally only give u two towels and when u ask for more they want the other two towels back to give u two again also the sheets are stained and they have cigarette holes in the sheets and covers and black smut on the pillow cases very flat pillows and will not give u any extra pillows and when u pay all at one to stay two days in a row u get in late the first night and the door is literally being knocked on before 8 almost waking your children To ask are u leaving or staying when it’s already paid for to stay again and they do not have actual cleaners just a hired handy man they are paying with a place to sleep and just the owners wife trying to clean rooms
The manger was very nice. The hotel room
was your typical 2-3 star room. It was clean but lacked renovations. I was grateful to find this place on the way to Tybee island as an overnight stay.
I didnt even check in. There was the most awful smell like urine in the parking lot. Hotel looked abandoned for real. Took forever for clerk to appear, and she tried to check me in under some random mans name. Did not check in. Do not waste your money
The room smelled horribly! The sheets were sirty with brown stains on them! The lobby doors were locked and I had to ring the bell dor several minutes to get someone to check me in. The water in the bathroom toliet ran constantly!
Close to Point University n 85
Yes the cleanliness
Worst hotel experience. The room was supposed to be non smoking and there were cigarette burns in the comforter, it looked like it had never been washed. The mattress was filthy. We only stayed about 45 minutes and had to get out of therr.