Staff was courteous, place was decent. We were there less than 12 hours total. It did the job. The noisy blanket made sleeping restless but the breakfast and coffee in the morning made up for it. Gunna be honest, we travel a lot for sports for our kids... The coffee was the best, and the fact I could have fresh STRAWBERRY waffles was awesome. The yogurt was a quality brand, the biscuits were soft... Seriously, I always look for places with a quick breakfast in the morning since we're always on the run. This was my fave. Convenient the place was across from a Walmart too. If coming to the area again, we'd pick here.
4.0分
其他
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The gym requires a machine that works better. It is hard to put in the dumbells in the lower area of the racks.
The pool was very good.
The main issue with our room was the bathroom. If the improve the bathroom, the room can be much better.
The fan / extractor of the bathroom did not work, which made it harder with the odors and harder to dry the towels.
The shower didn´t have a button to make the water come from above. It only worked in the lower part of the shower. This is something not acceptable in some hotels.
It was a pleasant stay as far as nice people that work there, but the bathroom has to be improved in the room we stayed.
2.0分
情侣出游
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Room was fine- clean enough. Carpet on floor was very old. Entire room smelled strange-not pleasant.
Had to change rooms because sink would not drain. Also no shampoo in room. Not a good experience.
4.0分
家庭亲子
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Room was very nice, although, bathtub was not handicap accessible, not enough bars to hold, slippy tub surface when wet, no place to put towel when getting out of tub after shower. Front desk staff seemed preoccupied with other stuff when checking in, couldnt find them when checking out. Breakfast was great.
3.0分
其他
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The property needs badly updated & needs attention to detail. The carpets need replaced. When we arrived, the bathroom was dirty & had not been cleaned at all. The only reason we stayed was the beds were ok.
4.0分
情侣出游
Standard hotel breakfast. Hotel definitely could use some sprucing up. A bit worn for my taste.
2.0分
家庭亲子
Room smelled of mildew. Requested another room and it was worse than original room.
1.0分
家庭亲子
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Specifically reserved a room with a garden tub as we had been on the road for over 8hrs and my wife has back issues. Was not informed prior to or even during check-in that there was a problem. Upon going to the room, discovered that there was a sign on the garden tub stating that it was out of order. Immediately went back to front desk and was informed that there was no other rooms available, I could not get a refund and I would just have to talk to the manager the next day. Contacted ******* customer service and they were informed by the hotel that it would be several days before they could speak to a manager. So I had no choice but to spend the night. The following day I received an email from ******* customer service stating that the hotel refused to refund even a portion of the charges. I was not trying to get a total refund but I should not have been charged for an upgraded garden tub room if the tub was out of order. I travel numerous times a year through this area to visit family (about 25 nights a year). Needless to say I will NOT be staying here ever again!!!
2.0分
家庭亲子
Room smelled like mildew. Had to wait several minutes for someone to come to desk.
1.0分
家庭亲子
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First room was dirty, they moved us. In the morning was out of breakfast , even no coffee. The last day we was awaken by water coming through the ceiling at 1130pm. We called the front desk and they hung the phone up on us twice. We were just booked for three nights. Never again.
Staff was courteous, place was decent. We were there less than 12 hours total. It did the job. The noisy blanket made sleeping restless but the breakfast and coffee in the morning made up for it. Gunna be honest, we travel a lot for sports for our kids... The coffee was the best, and the fact I could have fresh STRAWBERRY waffles was awesome. The yogurt was a quality brand, the biscuits were soft... Seriously, I always look for places with a quick breakfast in the morning since we're always on the run. This was my fave. Convenient the place was across from a Walmart too. If coming to the area again, we'd pick here.
The gym requires a machine that works better. It is hard to put in the dumbells in the lower area of the racks.
The pool was very good.
The main issue with our room was the bathroom. If the improve the bathroom, the room can be much better.
The fan / extractor of the bathroom did not work, which made it harder with the odors and harder to dry the towels.
The shower didn´t have a button to make the water come from above. It only worked in the lower part of the shower. This is something not acceptable in some hotels.
It was a pleasant stay as far as nice people that work there, but the bathroom has to be improved in the room we stayed.
Room was fine- clean enough. Carpet on floor was very old. Entire room smelled strange-not pleasant.
Had to change rooms because sink would not drain. Also no shampoo in room. Not a good experience.
Room was very nice, although, bathtub was not handicap accessible, not enough bars to hold, slippy tub surface when wet, no place to put towel when getting out of tub after shower. Front desk staff seemed preoccupied with other stuff when checking in, couldnt find them when checking out. Breakfast was great.
The property needs badly updated & needs attention to detail. The carpets need replaced. When we arrived, the bathroom was dirty & had not been cleaned at all. The only reason we stayed was the beds were ok.
Standard hotel breakfast. Hotel definitely could use some sprucing up. A bit worn for my taste.
Room smelled of mildew. Requested another room and it was worse than original room.
Specifically reserved a room with a garden tub as we had been on the road for over 8hrs and my wife has back issues. Was not informed prior to or even during check-in that there was a problem. Upon going to the room, discovered that there was a sign on the garden tub stating that it was out of order. Immediately went back to front desk and was informed that there was no other rooms available, I could not get a refund and I would just have to talk to the manager the next day. Contacted ******* customer service and they were informed by the hotel that it would be several days before they could speak to a manager. So I had no choice but to spend the night. The following day I received an email from ******* customer service stating that the hotel refused to refund even a portion of the charges. I was not trying to get a total refund but I should not have been charged for an upgraded garden tub room if the tub was out of order. I travel numerous times a year through this area to visit family (about 25 nights a year). Needless to say I will NOT be staying here ever again!!!
Room smelled like mildew. Had to wait several minutes for someone to come to desk.
First room was dirty, they moved us. In the morning was out of breakfast , even no coffee. The last day we was awaken by water coming through the ceiling at 1130pm. We called the front desk and they hung the phone up on us twice. We were just booked for three nights. Never again.