酒店回复: Dear Alfredo, Thank you for making us your preferred choice on every visit to the city. We are pleased to learn that your stay was enjoyable and that both the comfort of our rooms and the attentiveness of our team made a positive impression. Knowing you are planning to return is truly appreciated, and we look forward to welcoming you back for another memorable stay at Extended Stay America. Sincerely,Hotel Management
酒店回复: Thank you, Julian, for your positive feedback! We are thrilled to hear you enjoyed the warm hospitality during your stay. We strive to make every visit as comfortable as possible and look forward to welcoming you back to Extended Stay America for another enjoyable experience in Denver!Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
糟糕的“早餐”。
2.0分
其他
原文
翻译提供方：Google
早餐只有咖啡
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酒店回复: Dear Victor, Thank you for your feedback. We apologize if our breakfast offerings did not meet your expectations. Currently, our breakfast includes only coffee and limited items, but we are reviewing our options to provide a more satisfying selection for our guests. Your comments are valuable as we work to enhance our breakfast experience. Thank you for bringing this to our attention, and we hope to offer a more varied breakfast on your next visit.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Dear Alejandro, Thank you for your positive feedback! We’re delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know that our efforts are appreciated. We look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management
1.0分
其他
The toilet seat was not on the toilet, paint can in the middle of the floor and a dolly was in the middle of the floor also, and room was dirty.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for any disappointment you encountered during your visit. We recognize the significance of maintaining a welcoming and well-kept accommodation. The condition you described does not reflect the standards we aim to maintain, and your comments will be addressed immediately with our housekeeping and maintenance teams. We appreciate your insights and look forward to the opportunity to better align with your expectations in the future.Sincerely,Hotel Management
1.0分
其他
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They gave away our reservation even though we called before check in to let them know how far away we were and that we were on our way and then they wanted to charge us for a 2nd room for the 1st night of our stay and then they could get us into the correct room the next day.
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酒店回复: Dear Leinora, We apologize for the inconvenience and the unpleasant incident that occurred with your reservation, despite your prior notification to our hotel. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your comments have been shared with the appropriate team members to understand how we can handle such situations more efficiently moving forward. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
2.0分
其他
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The kitchen was dirty. There were no dishes available at all for my use. The outside of the fridge was very dirty as well as the bathroom. I had to go buy cleaner and disinfect the entire room. I was not comfortable enough to sleep on the bed. I slept in the leather chair.
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酒店回复: Dear Laurie, Thank you for taking the time to share your feedback. We regret to hear your stay did not meet your expectations, particularly regarding the cleanliness of your room and the availability of essentials. Your comments are important, as they help us better understand the guest experience. We sincerely apologize for the inconvenience and discomfort this caused during your visit. We appreciate your input and will share it with our team. We hope you might consider staying with us again, allowing us the opportunity to provide a more comfortable and welcoming environment in the future.Sincerely,Hotel Management
4.0分
其他
Awesomely large room, totally adequate for a longer stay.
Clean, comfortable beds.
Breakfast is sparse, quickly out of packaged pastries, no fruit.
4.0分
其他
Room very clean, staff pleasant and helpful, property good condition, area outside good.
设施良好，服务周到，员工友好，预订没有问题，这是我第三次和家人住在这里，如果上帝保佑并且情况允许，我将在 12 月和家人一起再来这里。
很棒的人，非常友善，服务非常好，他们没有所有的厨房服务，但他们尽一切努力让我们的住宿更加舒适，我会再次回来并访问丹佛。
糟糕的“早餐”。
早餐只有咖啡
非常好
The toilet seat was not on the toilet, paint can in the middle of the floor and a dolly was in the middle of the floor also, and room was dirty.
They gave away our reservation even though we called before check in to let them know how far away we were and that we were on our way and then they wanted to charge us for a 2nd room for the 1st night of our stay and then they could get us into the correct room the next day.
The kitchen was dirty. There were no dishes available at all for my use. The outside of the fridge was very dirty as well as the bathroom. I had to go buy cleaner and disinfect the entire room. I was not comfortable enough to sleep on the bed. I slept in the leather chair.
Awesomely large room, totally adequate for a longer stay.
Clean, comfortable beds.
Breakfast is sparse, quickly out of packaged pastries, no fruit.
Room very clean, staff pleasant and helpful, property good condition, area outside good.