Carpet smelled in room also stained musty smell overall. The area around fridge wall ac unit filthy and dusty. Counters at bedside stain and previous spill build up.
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酒店回复: Hi William, thank you for your feedback. I’m sorry for the musty smell and cleanliness issues you encountered. Had we known during your two-night stay, we would have been happy to move you to another room right away. We’ve addressed these concerns with our team, and we are also scheduled to replace the carpets this winter. We appreciate you bringing this to our attention.
5.0分
家庭亲子
The food was fresh and the food items well stocked. Staff was friendly. I would highly recommend this venue.
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酒店回复: Hi Molly, thank you so much for the wonderful 10/10 rating! We’re delighted to hear you enjoyed the fresh, well-stocked breakfast and found our staff friendly. Your recommendation truly means a lot to us. We hope to welcome you back again soon!
3.0分
其他
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The bedding was not clean. I did ask for fresh and we received towels but no sheets.
Also, the neighbors in the connecting room were very loud until well after midnight. Don't normally complain about things like but when it's actually hard to sleep then I did ask if they could be reminded that the connecting room could probably hear more then a normal room. No change in the noise level.
Was alittle disappointed in the stay considering the price.
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酒店回复: Hi Kari, thank you for sharing your feedback. I’m very sorry to hear about the issues with your bedding and the noise from the adjoining room. That is not the experience we want for our guests. We should have provided fresh sheets when you requested them, and I apologize that this was overlooked.Regarding the noise, we do our best to address disturbances promptly, and I’m sorry this situation didn’t improve for you. We will be reviewing this with our front desk team to ensure better follow-through.Thank you again for bringing this to our attention. We truly appreciate your comments, and we hope you’ll consider giving us another chance to provide a much better stay.
5.0分
情侣出游
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Staff was excellent. The desk clerk called to make sure about the handicap room we needed. Room great. All the staff were friendly and helpful. Great price and location. We'll use again.
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酒店回复: Thank you so much, Barbara, for the perfect score and kind words! We’re delighted our team made sure you had the accessible room you needed and that you enjoyed your stay, great value, and friendly service. We truly appreciate your feedback and look forward to welcoming you again soon!
4.0分
家庭亲子
The carpet in our room had stains. The caulk in the bathroom needed cleaned or replaced.
Breakfast was good.
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酒店回复: Thank you, Donna! We’re glad you enjoyed breakfast and appreciate your feedback about the carpet and caulking. Both are being updated soon to improve guest comfort.
1.0分
其他
Walls very thin
Could hear someone's alarm going off all night plus tv noise
Sink didn't drain
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酒店回复: Thank you for your feedback. We’re sorry you experienced noise from the adjoining room — since the rooms share a connecting door, sounds can sometimes carry. Regarding the sink, if we had known about the drainage issue during your stay, our team could have addressed it immediately. We appreciate your comments and hope to host you again for a more comfortable experience
4.0分
朋友出游
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Toilet was leaking and room humidity was extremely high and nearly unbearable. Weather meter measured it at 90% humidity. Other than that, the room was clean and beds were very comfortable.
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酒店回复: Thank you for taking the time to share your feedback. We’re pleased to hear you found the room clean and the beds very comfortable.We’re sorry to learn about the concerns with the toilet and humidity in the room. Our team did not receive any report of these issues during your stay, or we would have been happy to address them right away to make you more comfortable. Following your feedback, our maintenance staff has checked the room to ensure everything is in proper working order.We appreciate you bringing this to our attention and for giving us the opportunity to improve. We hope to welcome you back for a more enjoyable stay in the future.
5.0分
情侣出游
Very hardy breakfast. Very clean and modern. Easy access to Clifty park and Madison. Easy parking. Decent price. Full daily would be nice. Nice comfortable bed.
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酒店回复: Thank you for your 10/10 review! We’re glad you enjoyed our hearty breakfast, clean rooms, convenient parking, and easy access to Clifty Park and Madison. We appreciate your feedback and look forward to welcoming you back soon!
5.0分
其他
Access to electricity for a boat if you're fishing on the Ohio River you need to recharge your batteries
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酒店回复: Joe, thank you for the perfect score! We’re happy to hear that having access to electricity for your boat made your fishing experience on the Ohio River easier. We appreciate your feedback and hope to see you again soon.
5.0分
其他
AC worked great, breakfast was like a normal hotel breakfast. It was clean and hot.
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酒店回复: Thank you so much, Orval! 😊 We’re glad you enjoyed a clean, comfortable stay and that the AC and breakfast hit the spot. We appreciate your kind words and hope to welcome you back again soon!
Carpet smelled in room also stained musty smell overall. The area around fridge wall ac unit filthy and dusty. Counters at bedside stain and previous spill build up.
The food was fresh and the food items well stocked. Staff was friendly. I would highly recommend this venue.
The bedding was not clean. I did ask for fresh and we received towels but no sheets.
Also, the neighbors in the connecting room were very loud until well after midnight. Don't normally complain about things like but when it's actually hard to sleep then I did ask if they could be reminded that the connecting room could probably hear more then a normal room. No change in the noise level.
Was alittle disappointed in the stay considering the price.
Staff was excellent. The desk clerk called to make sure about the handicap room we needed. Room great. All the staff were friendly and helpful. Great price and location. We'll use again.
The carpet in our room had stains. The caulk in the bathroom needed cleaned or replaced.
Breakfast was good.
Walls very thin
Could hear someone's alarm going off all night plus tv noise
Sink didn't drain
Toilet was leaking and room humidity was extremely high and nearly unbearable. Weather meter measured it at 90% humidity. Other than that, the room was clean and beds were very comfortable.
Very hardy breakfast. Very clean and modern. Easy access to Clifty park and Madison. Easy parking. Decent price. Full daily would be nice. Nice comfortable bed.
Access to electricity for a boat if you're fishing on the Ohio River you need to recharge your batteries
AC worked great, breakfast was like a normal hotel breakfast. It was clean and hot.