酒店回复: Thank you for your feedback. I'm truly sorry to hear about your experience and that your room did not meet your expectations upon arrival. Cleanliness and guest satisfaction are top priorities for us, and I regret that we missed the mark during your visit.Please know that your comments have been shared with our housekeeping team for immediate review and correction.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you, Nicole, for taking the time to leave a rating. While we’re glad you gave us a chance, we’re sorry to see we only earned an “okay” this time around. If there’s anything specific we could’ve done better, we’d truly appreciate the feedback. Our goal is to give every guest a stay that’s better than just okay.
4.0分
家庭亲子
原文
翻译提供方：Google
不。
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酒店回复: Thank you for taking the time to share your feedback and for giving us a 4 out of 5! We’re glad you enjoyed your stay. If there's anything specific we can improve on to make your next visit even better, please feel free to let us know. We look forward to welcoming you back soon!Safe travels,
4.0分
其他
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The room had recently been updated and was very clean, even the carpeting. The bed was comfortable and the linens clean. Even though the hotel was close to a busy road, the traffic noise was not noticeable once the door was closed. The only downside, which might bother some people, but not me is the bathtub was not part of the renovation and severely showed it age.
5.0分
情侣出游
The service was accommodating and the breakfast selection was delicious. I really enjoyed my stay.
1.0分
其他
AWFUL!! Smells so mad like mold. Tv did not work. Beds were nasty. Bathroom was nasty.
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酒店回复: Thank you for sharing your feedback. I’m very sorry for the poor experience you described, and I understand how upsetting that would be. What you encountered is unacceptable and far below the cleanliness and maintenance standards we expect from our team.We have addressed the concerns you mentioned with our housekeeping and maintenance staff, including immediate inspection and corrective cleaning procedures. I truly regret that this was your experience and appreciate you bringing it to our attention so we can continue working to improve.
1.0分
家庭亲子
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Tv did not work, bathroom not clean (hair in tub drain) had to clean before we could shower (water backed up in tub), room door had to be shimmed for it to open, 1 wash cloth (2 people) and reserved a King Bed no smoking and was put on a room with 2 doubles beds and smelled like a dirty ashtray. Very dissatisfied 😤😤😤
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酒店回复: We are truly sorry for the experience you described. The concerns with cleanliness, maintenance, and your room assignment do not reflect the standards we hold ourselves to, and we understand how frustrating that must have been. Your comments have been shared directly with our housekeeping and maintenance teams, so these issues are addressed immediately, and we are reviewing our front desk procedures to ensure reservations are honored accurately. Thank you for bringing this to our attention—we will use your feedback to make improvements so that future stays are far more positive.
1.0分
其他
My bed was made with previously used sheets smelt of smoke and perfume. Unacceptable and unsanitary. Would appreciate a refund as soon as possible. Thank you
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酒店回复: Thank you for sharing your feedback. We’re truly sorry your stay fell short of expectations. Guest experiences guide our improvements, and we’d appreciate any details you’re willing to share so we can make things right and ensure a better visit next time.
3.0分
商务出差
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The location was good & the room was good & I even used the small pool. I asked twice for a toothbrush (I had forgotten) & they said they would get one when someone cam back. But didn't. I asked again in the morning & they said they didn't have any. BUT mostly I didn't like the breakfast. There was pancake batter BUT when you went to put it in the cooker, it already had batter from someone previously and the machine didn't work. You would think they would have a sign or take it away. The Orange juice dispenser just shot out water only, there were bagels but no cream cheese, there was white bread but no toaster, there were oat meal packages but no hot water, & the coffee was pretty dark & bitter. But I am not much of a coffee drinker so I can't say how good it was.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed the room, our location, and even had a chance to relax at the pool.That said, I want to sincerely apologize for the breakfast experience and the trouble with getting a basic amenity like a toothbrush. That’s not the kind of impression we want to leave. We should’ve communicated better and followed through, plain and simple.As for breakfast, your comments about the pancake machine, juice dispenser, and missing essentials like hot water and cream cheese are spot-on. We're addressing these issues with our breakfast team to make sure equipment is checked more regularly, and missing items are restocked or clearly communicated. No one should be guessing their way through breakfast.Thank you again for your honest review—it helps us improve. We hope you’ll give us another chance to show you a better stay next time you're in Ocean Springs.Warm regards,
1.0分
其他
Awful
Bed and bathroom was not clean. Had to get new sheets and pillow cases and change the linen ourselves. Hair was everywhere in the bathroom.
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酒店回复: Hello Carl,Thank you for sharing your feedback. I sincerely apologize for the condition of your room upon arrival. A clean and comfortable room is the most basic expectation, and clearly, we missed the mark. Changing your own linens is absolutely not the experience we want for our guests, and I’m truly sorry you felt you had to do that.I’ve addressed this directly with our housekeeping team to ensure this does not happen again. Your comments are being used as a training opportunity, as this is not reflective of the standards we work hard to maintain.
我不喜欢这里，我一到达就必须离开，因为浴室很脏，床单上都有污渍，一切都很糟糕。
好的
不。
The room had recently been updated and was very clean, even the carpeting. The bed was comfortable and the linens clean. Even though the hotel was close to a busy road, the traffic noise was not noticeable once the door was closed. The only downside, which might bother some people, but not me is the bathtub was not part of the renovation and severely showed it age.
The service was accommodating and the breakfast selection was delicious. I really enjoyed my stay.
AWFUL!! Smells so mad like mold. Tv did not work. Beds were nasty. Bathroom was nasty.
Tv did not work, bathroom not clean (hair in tub drain) had to clean before we could shower (water backed up in tub), room door had to be shimmed for it to open, 1 wash cloth (2 people) and reserved a King Bed no smoking and was put on a room with 2 doubles beds and smelled like a dirty ashtray. Very dissatisfied 😤😤😤
My bed was made with previously used sheets smelt of smoke and perfume. Unacceptable and unsanitary. Would appreciate a refund as soon as possible. Thank you
The location was good & the room was good & I even used the small pool. I asked twice for a toothbrush (I had forgotten) & they said they would get one when someone cam back. But didn't. I asked again in the morning & they said they didn't have any. BUT mostly I didn't like the breakfast. There was pancake batter BUT when you went to put it in the cooker, it already had batter from someone previously and the machine didn't work. You would think they would have a sign or take it away. The Orange juice dispenser just shot out water only, there were bagels but no cream cheese, there was white bread but no toaster, there were oat meal packages but no hot water, & the coffee was pretty dark & bitter. But I am not much of a coffee drinker so I can't say how good it was.
Awful
Bed and bathroom was not clean. Had to get new sheets and pillow cases and change the linen ourselves. Hair was everywhere in the bathroom.