酒店回复: Thank you for your feedback. I'm truly sorry to hear about your experience and that your room did not meet your expectations upon arrival. Cleanliness and guest satisfaction are top priorities for us, and I regret that we missed the mark during your visit.Please know that your comments have been shared with our housekeeping team for immediate review and correction.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you, Nicole, for taking the time to leave a rating. While we’re glad you gave us a chance, we’re sorry to see we only earned an “okay” this time around. If there’s anything specific we could’ve done better, we’d truly appreciate the feedback. Our goal is to give every guest a stay that’s better than just okay.
4.0分
家庭亲子
原文
翻译提供方：Google
不。
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酒店回复: Thank you for taking the time to share your feedback and for giving us a 4 out of 5! We’re glad you enjoyed your stay. If there's anything specific we can improve on to make your next visit even better, please feel free to let us know. We look forward to welcoming you back soon!Safe travels,
1.0分
家庭亲子
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Tv did not work, bathroom not clean (hair in tub drain) had to clean before we could shower (water backed up in tub), room door had to be shimmed for it to open, 1 wash cloth (2 people) and reserved a King Bed no smoking and was put on a room with 2 doubles beds and smelled like a dirty ashtray. Very dissatisfied 😤😤😤
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酒店回复: We are truly sorry for the experience you described. The concerns with cleanliness, maintenance, and your room assignment do not reflect the standards we hold ourselves to, and we understand how frustrating that must have been. Your comments have been shared directly with our housekeeping and maintenance teams, so these issues are addressed immediately, and we are reviewing our front desk procedures to ensure reservations are honored accurately. Thank you for bringing this to our attention—we will use your feedback to make improvements so that future stays are far more positive.
1.0分
其他
My bed was made with previously used sheets smelt of smoke and perfume. Unacceptable and unsanitary. Would appreciate a refund as soon as possible. Thank you
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酒店回复: Thank you for sharing your feedback. We’re truly sorry your stay fell short of expectations. Guest experiences guide our improvements, and we’d appreciate any details you’re willing to share so we can make things right and ensure a better visit next time.
3.0分
商务出差
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The location was good & the room was good & I even used the small pool. I asked twice for a toothbrush (I had forgotten) & they said they would get one when someone cam back. But didn't. I asked again in the morning & they said they didn't have any. BUT mostly I didn't like the breakfast. There was pancake batter BUT when you went to put it in the cooker, it already had batter from someone previously and the machine didn't work. You would think they would have a sign or take it away. The Orange juice dispenser just shot out water only, there were bagels but no cream cheese, there was white bread but no toaster, there were oat meal packages but no hot water, & the coffee was pretty dark & bitter. But I am not much of a coffee drinker so I can't say how good it was.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed the room, our location, and even had a chance to relax at the pool.That said, I want to sincerely apologize for the breakfast experience and the trouble with getting a basic amenity like a toothbrush. That’s not the kind of impression we want to leave. We should’ve communicated better and followed through, plain and simple.As for breakfast, your comments about the pancake machine, juice dispenser, and missing essentials like hot water and cream cheese are spot-on. We're addressing these issues with our breakfast team to make sure equipment is checked more regularly, and missing items are restocked or clearly communicated. No one should be guessing their way through breakfast.Thank you again for your honest review—it helps us improve. We hope you’ll give us another chance to show you a better stay next time you're in Ocean Springs.Warm regards,
1.0分
其他
Awful
Bed and bathroom was not clean. Had to get new sheets and pillow cases and change the linen ourselves. Hair was everywhere in the bathroom.
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酒店回复: Hello Carl,Thank you for sharing your feedback. I sincerely apologize for the condition of your room upon arrival. A clean and comfortable room is the most basic expectation, and clearly, we missed the mark. Changing your own linens is absolutely not the experience we want for our guests, and I’m truly sorry you felt you had to do that.I’ve addressed this directly with our housekeeping team to ensure this does not happen again. Your comments are being used as a training opportunity, as this is not reflective of the standards we work hard to maintain.
1.0分
家庭亲子
Toilet almost fell through the floor and my room was on the second floor, roaches found alive, and fixtures hanging out of the wall.
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酒店回复: First off—you're absolutely right to be upset. What you described is not just disappointing, it’s unacceptable, full stop. No guest should ever encounter a room with structural concerns, live pests, or fixtures that look like they’re mid-escape from the wall.A toilet that feels unstable, especially on an upper floor, isn’t just a comfort issue—it’s a safety risk, and I take that very seriously. I’ve already pulled the maintenance records and directed our team to inspect that specific room top to bottom, floor included, and we’re not putting anyone else in there until it’s 100% resolved.The roach issue? That’s a hard “no” from me. We do have regular pest control service, but clearly that wasn't enough in this case. I’ve scheduled an additional treatment for the entire wing of rooms near yours, and we're increasing the frequency of inspections to make sure this doesn’t happen again.As for the loose fixtures—that’s sloppy, and it shows a lack of attention I won’t tolerate. I’m holding a meeting with housekeeping and maintenance this week to realign on expectations and ensure every room gets a second set of eyes before it's considered guest-ready.
3.0分
家庭亲子
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Staff was polite and friendly but the property needs some help. Appears to be under renovation which is needed however had we known they’d be working on the building during our stay we would not have booked this hotel. The continental breakfast was not provided as the lobby was closed down due to renovations and the room reeked of cigarettes when we requested a smoke free room. There were several loose staples in our floor, the toilet paper holder was falling out of the wall, and half the time the toilet would not refill after flushing. Thankfully we spent most of our time at the beach or along the coastline or else I would have been very upset during this stay. It was Fine for sleeping but that’s about it.
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酒店回复: Thank you for your honest feedback—and for recognizing our team’s politeness despite everything else falling short. That matters to us more than you might think.Now let’s talk about the rest. You booked expecting a clean, comfortable, and relaxing stay—and what you got was a room that felt like a construction site crossed with a smoking section. That’s not okay. Not even close.You should’ve been made aware of the renovation work before your stay. Full transparency is the least we can offer when a guest is trusting us with their time and money. We clearly dropped the ball on communication, and for that I sincerely apologize.The smoke odor in a non-smoking room? Totally unacceptable. We take those requests seriously, and we’re circling back with housekeeping and inspections to make sure that kind of mix-up doesn’t happen again. The maintenance issues—loose staples, a wobbly toilet paper holder, and a temperamental toilet—are just more examples of where we failed to deliver a basic standard of care.You made the best of it by spending time at the beach, but that doesn’t make this okay. A hotel room should be more than just a bed to crash in—it should feel like a welcome retreat. And I’m sorry we didn’t give you that.I’ll be reviewing your comments with our staff, and I’m personally following up with the renovation team to avoid guest disruption moving forward.
3.0分
家庭亲子
The bathtubs where stained really bad and they should have told they are working on the motel
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酒店回复: Thank you for staying with us and for taking the time to leave your feedback. A 6 out of 10 tells me we did something right—but we clearly missed the mark where it counted.You’re absolutely right: if work is being done on the property, guests should be told upfront. That’s not just good service, it’s common decency—and we dropped the ball by not making that clear. I apologize for the surprise and the inconvenience.As for the stained bathtub, that’s something that should never be up for debate. If a tub doesn’t look clean, it doesn’t feel clean, and that’s a hard no in my book. We're addressing this with housekeeping and maintenance, and I’ve already escalated this issue for immediate action.Thank you again, Ralph. Your input helps us get better, and I hope we’ll have the opportunity to give you a stay that hits much closer to a 10 next time.
我不喜欢这里，我一到达就必须离开，因为浴室很脏，床单上都有污渍，一切都很糟糕。
好的
不。
Tv did not work, bathroom not clean (hair in tub drain) had to clean before we could shower (water backed up in tub), room door had to be shimmed for it to open, 1 wash cloth (2 people) and reserved a King Bed no smoking and was put on a room with 2 doubles beds and smelled like a dirty ashtray. Very dissatisfied 😤😤😤
My bed was made with previously used sheets smelt of smoke and perfume. Unacceptable and unsanitary. Would appreciate a refund as soon as possible. Thank you
The location was good & the room was good & I even used the small pool. I asked twice for a toothbrush (I had forgotten) & they said they would get one when someone cam back. But didn't. I asked again in the morning & they said they didn't have any. BUT mostly I didn't like the breakfast. There was pancake batter BUT when you went to put it in the cooker, it already had batter from someone previously and the machine didn't work. You would think they would have a sign or take it away. The Orange juice dispenser just shot out water only, there were bagels but no cream cheese, there was white bread but no toaster, there were oat meal packages but no hot water, & the coffee was pretty dark & bitter. But I am not much of a coffee drinker so I can't say how good it was.
Awful
Bed and bathroom was not clean. Had to get new sheets and pillow cases and change the linen ourselves. Hair was everywhere in the bathroom.
Toilet almost fell through the floor and my room was on the second floor, roaches found alive, and fixtures hanging out of the wall.
Staff was polite and friendly but the property needs some help. Appears to be under renovation which is needed however had we known they’d be working on the building during our stay we would not have booked this hotel. The continental breakfast was not provided as the lobby was closed down due to renovations and the room reeked of cigarettes when we requested a smoke free room. There were several loose staples in our floor, the toilet paper holder was falling out of the wall, and half the time the toilet would not refill after flushing. Thankfully we spent most of our time at the beach or along the coastline or else I would have been very upset during this stay. It was Fine for sleeping but that’s about it.
The bathtubs where stained really bad and they should have told they are working on the motel