酒店回复: Hello Susan,We appreciate your feedback and regret to hear about the issues you encountered during your stay. Your comments have been shared with the relevant teams for their review and improvement. Should you wish to discuss your experience further, please feel free to reach out to our management team. We value all guest feedback to enhance our services.
4.0分
其他
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Comfortable room
The room was comfortable. Had an issue using the coffee maker as there weren’t enough electric outlets and had to move it to the dresser to use it. The bathroom was not set up for short persons as the towel rack is very high. The handicap ramp is one one side of the building but the parking is on the other side. Even with all these issues, the stay was okay.
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酒店回复: Hello Bonnie,Thank you for sharing your feedback. We appreciate your comments regarding the comfort of the room and the challenges you faced with the coffee maker and bathroom setup. Your insights about the handicap ramp and parking location will be noted for future considerations. We aim to provide a pleasant experience, and your input helps us in that pursuit. We hope to welcome you back on your next visit.
5.0分
情侣出游
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This was in a great location. Close to everything in Chincoteague and a short drive to Assateague. The pool and grounds were in great condition. The staff was friendly. Only downsides were the room was a bit humid, and the continental breakfast was meager.
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酒店回复: Hello Andrew,Thank you for sharing your feedback. We're glad to hear you enjoyed our prime location and the amenities like the pool and grounds. We appreciate your comments about the room and breakfast options, as they help us understand our guests' needs better. We hope to welcome you again in the future for an even more enjoyable stay.
5.0分
其他
crystal WAS OUTSTANDING. tHERE IS no elevator and I was on the 2nd floor. She carried my suitcase up the stairs when I arrived and down the steps when I left.
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酒店回复: Hello rose,Thank you for acknowledging Crystal's outstanding service during your stay. We're delighted to hear she made your arrival and departure easier by assisting with your luggage. Your feedback about the absence of an elevator is noted, and we appreciate you sharing your experience. We hope to welcome you back for another visit in the future.
5.0分
其他
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This hotel was a very pleasant surprise. We have stayed in Chincoteague many times but have never stayed here. Staff was very kind. We will certainly be back!
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酒店回复: Hello Sally,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay and found our staff kind and welcoming. It's wonderful to know that we could provide a pleasant surprise during your visit to Chincoteague. We look forward to welcoming you back on your next trip!
4.0分
其他
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Overall good place to stay
The hotel was nice and everything was clean. very conveniently located close to the beach and nearby shops. front desk help was hard to find at check in and check out. had to wait 10mins at check in for someone to come which is fine because we got there later in the evening, however when we went to check out at around 830, we waited 15mins for someone to come at which point we wrote a note and left our key at the desk and they didnt email me my invoice for another 15mins. so we would have waited 30mins just for someone to come to the desk for us to check out. very friendly and helpful staff, just hard to find when we needed them.
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酒店回复: Hello Katelyn, Thank you for your feedback on your recent stay. We're glad to hear you enjoyed the cleanliness and convenient location of our hotel. We appreciate your comments regarding the front desk service during check-in and check-out. Your input will help us evaluate our staffing and improve the guest experience. We hope to welcome you back in the future for an even better stay.
5.0分
情侣出游
Manager was accommodating! Friendly! Carpets needs to be upgraded and Bfast needs to be better but for the price great stay!
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酒店回复: Hello Christine, Thank you for sharing your feedback. We're glad to hear that you found our manager accommodating and friendly during your stay. Your comments about the carpets and breakfast will be noted as we continually strive to improve our offerings. We appreciate your insights and hope to welcome you back for another enjoyable stay in the future.
5.0分
其他
The most like is customer service excellent
I like breakfast options & the bed very comfortable, internet access very good
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酒店回复: Hello Eden,Thank you for your kind words about our customer service, breakfast options, and comfortable beds! We’re thrilled to hear that you enjoyed these aspects of your stay. Feedback like yours is invaluable as we strive to provide a great experience for all our guests. We hope to welcome you back in the future to enjoy even more of what we have to offer.
4.0分
其他
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Loved the bed and plenty of pillows. This is an older hotel, nothing fancy, but everything works as it should. Very comfortable, microwave and fridge were clean and in great condition. Staff were all so friendly and helpful. The breakfast wasn't the best, cereal, some whole fruit, and waffles but only one waffle maker. Great for kids, though, ours were thrilled with the waffles. Our room was very clean, didn't smell like chemicals to cover any scent. Pool was clean and in good shape. Walking to food, shops, water park. Would definitely stay again
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酒店回复: Hello Brandy,Thank you for sharing your experience. We're delighted to hear you enjoyed the comfort of your bed and appreciated the cleanliness of your room and facilities. It's fantastic that your kids enjoyed the waffles, and we’re glad to know our staff's friendliness made an impact on your stay. We value your feedback regarding breakfast choices and will keep it in mind for future improvements. We look forward to welcoming you back on your next visit!
服务很好，地理位置也很棒❤️😁
好的
Comfortable room
The room was comfortable. Had an issue using the coffee maker as there weren’t enough electric outlets and had to move it to the dresser to use it. The bathroom was not set up for short persons as the towel rack is very high. The handicap ramp is one one side of the building but the parking is on the other side. Even with all these issues, the stay was okay.
This was in a great location. Close to everything in Chincoteague and a short drive to Assateague. The pool and grounds were in great condition. The staff was friendly. Only downsides were the room was a bit humid, and the continental breakfast was meager.
crystal WAS OUTSTANDING. tHERE IS no elevator and I was on the 2nd floor. She carried my suitcase up the stairs when I arrived and down the steps when I left.
This hotel was a very pleasant surprise. We have stayed in Chincoteague many times but have never stayed here. Staff was very kind. We will certainly be back!
Overall good place to stay
The hotel was nice and everything was clean. very conveniently located close to the beach and nearby shops. front desk help was hard to find at check in and check out. had to wait 10mins at check in for someone to come which is fine because we got there later in the evening, however when we went to check out at around 830, we waited 15mins for someone to come at which point we wrote a note and left our key at the desk and they didnt email me my invoice for another 15mins. so we would have waited 30mins just for someone to come to the desk for us to check out. very friendly and helpful staff, just hard to find when we needed them.
Manager was accommodating! Friendly! Carpets needs to be upgraded and Bfast needs to be better but for the price great stay!
The most like is customer service excellent
I like breakfast options & the bed very comfortable, internet access very good
Loved the bed and plenty of pillows. This is an older hotel, nothing fancy, but everything works as it should. Very comfortable, microwave and fridge were clean and in great condition. Staff were all so friendly and helpful. The breakfast wasn't the best, cereal, some whole fruit, and waffles but only one waffle maker. Great for kids, though, ours were thrilled with the waffles. Our room was very clean, didn't smell like chemicals to cover any scent. Pool was clean and in good shape. Walking to food, shops, water park. Would definitely stay again