酒店回复: Hello Tom, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
酒店回复: Hello Marie, I am sorry to hear about your experience at our hotel. We take all feedback seriously and will address this with our team to ensure better service in the future. Our goal is always to provide a comfortable experience for all our guests. Your comments will help us improve our service standards.
酒店回复: Dear Victor, Thank you for taking the time to tell us about your experience .We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience.The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again.
酒店回复: Dear Samuel, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks
5.0分
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翻译提供方：Google
很高兴看到新的早餐安排。一如既往的棒！
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酒店回复: Hello Jeffrey,Thank you for your feedback! We're delighted to hear that you enjoyed the new breakfast setup. Your positive experience is important to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back on your next visit for more enjoyable moments.
3.0分
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The room was not clean very dusty grime all over the walls tv mirrors even the toilet. The room had a horrible smell. The air conditioning unit was sooooo loud when the fan turned it kept me up half the night. As we walked out the door for dinner we seen two ants crawling up the door frame. The mattress was nice and the sheets were clean. The pictures posted online were so misleading. Will not recommend or stay at this location ever again. Will also contact Wyndham w my concerns
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酒店回复: Hello Charity, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
我房间外面有三四个人吵个不停，我给前台打电话，问能不能多住一天，因为我根本睡不着。他们告诉我只能给我换个房间。要知道，我带了很多衣服和行李，光是打包好送到楼上就得花35分钟。等我安顿好、 unpacked好，又要再打包一次。我觉得我的住宿体验根本没人在乎，前台给我的感觉就是“爱住不住”。我提出的要求在他们看来好像太过了。以后我大概不会再住这里了。
在 Trip.com 预订的房间，带朋友来庆祝生日。房间还行，没在这儿用餐。酒店外部环境可以再好好打扫一下了。
这个地方适合住一晚，或者出差的工人，因为这里住满了临时工和一些长期住在这里完成附近工作的客人。停车场里有几个小烤架正在使用，停车位上停着摩托车，方便周末出行。缺点是房间门下面有一道大缝，所以外面有人走过我都能听到。另外，房间淋浴头必须手持才能使用。还有一块牌子写着周六晚上和周一晚上不提供床单和毛巾服务。房间里有冰箱，附近有自助洗衣房和制冰机。
房间非常脏。床单上有污渍，浴缸看起来从来没清洁过，里面全是头发，地板黏糊糊的也很脏。客房服务人员需要重新培训。
最糟糕的酒店体验
我付了钱，提前入住，却被告知房间还没准备好。我们晚上回来，床铺整理好了，毛巾也送了几条，但房间很脏；地板黏糊糊的，浴室/洗手池也很脏。我们周五早上投诉了房间，他们保证会打扫。周五晚上回到房间，马桶和洗手池都干净了，地板也没那么黏了，但不得不用自己的消毒湿巾擦拭所有台面、门把手、电灯开关。浴室门上方有蜘蛛网，我还得拧紧马桶盖。咖啡杯、肥皂盒、清洁房间的指示牌等设施都不见了，酒店信息和房间价格表也都不见了；欧陆式早餐种类很少。周六晚上我们回来时，没有人打扫、整理床铺或更换毛巾。我注意到房间有虫子，抓了两只，准备周日退房时带到办公室。我说这是我经历过最糟糕的一次住宿，没有打折，他们告诉我可以当天晚些时候打电话联系经理。我没有这样做，因为我认为这更像是一个公司问题；主要问题是贵公司总部是否会采取措施解决这一问题，因为这里肯定存在违反酒店和卫生规定的行为。此外，你们网站上的登记处和餐厅图片也不一致。
Tom Puskarich，608-669-7475
房间的地板太脏了。老夫妇来吃早餐时很晚，四个孩子还在吃。丈夫动作很慢，妻子正在接受化疗。工作人员开始抓起食物放好，不让他们吃任何东西。因为他太慢了，无法挑选出妻子可以吃的东西来安抚她的胃。他还大声说我们必须离开。我67岁了，真想揍他一顿。我敢肯定他的母亲不会为他感到骄傲的。这让我心碎。你不能这样对待老人和病人。一个星期过去了，我仍然对此耿耿于怀。
我们不得不在房间里除虫，床单很粗糙，床很糟糕，马桶很低，对于像我这样行动不便的人来说，起身很困难。由于我们是残疾人，我们要求住在一楼，但他们把我们安排在了二楼。
他们假装把我们搬到一楼很麻烦，虽然他们确实这么做了，但对此很不满意。
软饮机坏了。
他们几乎没有早餐，果汁也坏了。
我不会再住那里了，推荐给任何人。
我们到前台办理入住，发现似乎是当天的床单被堆放在一张桌子和椅子上，那里原本是上午的早餐区。我们房间的空调不太好用。房间里摆放的毛巾可能很干净，但污渍很严重，由于我们无法确定毛巾是干净的还是污渍，所以干脆就不用毛巾了。我们用手按了一下墙上的几只虫子，发现它们确实存在，然后你可以看到油漆上的斑点已经修补好了。马桶注水时声音很大。虽然不太好，但总比在车里睡觉强……
很高兴看到新的早餐安排。一如既往的棒！
The room was not clean very dusty grime all over the walls tv mirrors even the toilet. The room had a horrible smell. The air conditioning unit was sooooo loud when the fan turned it kept me up half the night. As we walked out the door for dinner we seen two ants crawling up the door frame. The mattress was nice and the sheets were clean. The pictures posted online were so misleading. Will not recommend or stay at this location ever again. Will also contact Wyndham w my concerns