酒店回复: Dear Sergio, We are thrilled to hear that everything went well during your stay! At Extended Stay America, we aim to make each guest’s visit comfortable and enjoyable, and it is wonderful to know we succeeded for you. Thank you for sharing your experience, and we look forward to welcoming you back soon for another pleasant and seamless stay.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear William, Thank you for your feedback. We appreciate your input and are committed to providing a great experience for all our guests. We value your patronage and look forward to serving you better in the future. Thank you for choosing Extended Stay America.Sincerely,Hotel Management
5.0分
其他
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The staff at the front are very kind and courteous. They made me and my fiance feel really comfortable and safe. Thanks guys, look forward to seeing you guys soon.
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酒店回复: Dear Guest, Thank you for sharing your experience. We are thrilled that our front desk team created such a warm and welcoming atmosphere for you and your fiancé, making you both feel comfortable and secure throughout your stay. Your thoughtful words truly mean a lot to us and will be shared with the team. We look forward to your next visit to Extended Stay America to provide another enjoyable and memorable stay.Sincerely,Hotel Management
2.0分
其他
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The parking area was okay the staff was okay but the room itself was a horrible condition the toilet didn't flush correctly the shower was spraying all over the ceiling the tub was cracking the floor was uneven the refrigerator wasn't the cleanest they advertised breakfast that wasn't there vending is not where they said it would be on the advertisement overall I didn't like the room
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酒店回复: Dear Brandy, We appreciate you taking the time to share your feedback. While we are glad the parking and staff were satisfactory, we regret that the condition of your room did not meet your expectations. Your comments will be shared with our maintenance team to address these concerns and improve the overall guest experience. Additionally, our complimentary breakfast is a grab-and-go option designed for convenience, and your feedback regarding breakfast choices will be shared with leadership to help guide future offerings. We sincerely apologize for the inconvenience and hope to provide a more comfortable and well-maintained stay on your next visit.Sincerely,Hotel Management
2.0分
商务出差
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The room stunk of cigarettes, made it hard to sleep. The room is very old and falling apart. There was no hot water. Check innwas reallybeasy and the employee was really nice. There wasn't anyone there during check out and no wherr to place the room keys so i just left.
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酒店回复: Dear John,Thank you for sharing your experience with us. We always strive to provide our guests with outstanding hospitality, and we sincerely apologize for the issues you faced with the room condition. This is not typical, and we will have our housekeeping and maintenance teams look into it to ensure improvements are made. Your feedback is truly valuable, and we look forward to welcoming you back soon for a more comfortable and seamless stay.Sincerely,Hotel Management
5.0分
其他
One very unique factor to this extended stays is it was well kept up, and had a very friendly and prompt response times.
2.0分
其他
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Avoid
Cigarette smoke permeates mattress and furniture. Bath ceiling vent grossly dirty. No sound proofing. No hand tower. Shower very difficult to adjust.
And since this is extended stay, why not at least offer two paper plates and plastic silverware free?
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酒店回复: Dear Cynthia,Thank you for taking the time to share your experience. We’re sorry to hear about the concerns you encountered with the room and bathroom, and we will be reviewing them closely to ensure they are adequately addressed. Regarding cookware, plates, and silverware, these items are available for a nominal charge at the front desk. Our team will be glad to assist you with such requests during your stay. We appreciate your feedback and look forward to welcoming you back for a more comfortable visit.Sincerely,Hotel Management
他们每天在退房前都会未经通知就进入房间。办公室工作人员很棒，经理很棒，位置还可以，但住在那里的人，让我们说不要带你的孩子或妻子去那里。警察一直在那里，如果你明白我的意思，那里有交易的缝隙。停车场里有二手橡胶。没有早餐，上面写得很清楚。如果你回来时你的卡不能用，办公室晚上就关门了。你完蛋了，因为你拨打的是公司电话，我们不得不在窗户上放一根棍子才能开门。多花几美元去别的地方吧。
一切都好
有昆虫但没有
他们帮我取消了
都好
好的
The staff at the front are very kind and courteous. They made me and my fiance feel really comfortable and safe. Thanks guys, look forward to seeing you guys soon.
The parking area was okay the staff was okay but the room itself was a horrible condition the toilet didn't flush correctly the shower was spraying all over the ceiling the tub was cracking the floor was uneven the refrigerator wasn't the cleanest they advertised breakfast that wasn't there vending is not where they said it would be on the advertisement overall I didn't like the room
The room stunk of cigarettes, made it hard to sleep. The room is very old and falling apart. There was no hot water. Check innwas reallybeasy and the employee was really nice. There wasn't anyone there during check out and no wherr to place the room keys so i just left.
One very unique factor to this extended stays is it was well kept up, and had a very friendly and prompt response times.
Avoid
Cigarette smoke permeates mattress and furniture. Bath ceiling vent grossly dirty. No sound proofing. No hand tower. Shower very difficult to adjust.
And since this is extended stay, why not at least offer two paper plates and plastic silverware free?