酒店回复: Gracias por compartir su experiencia con nosotros. Nos alegra saber que su estancia fue muy buena y que encontró todo limpio, tranquilo y acogedor. También es maravilloso saber que nuestro equipo le brindó un buen servicio.Agradecemos mucho sus amables palabras y esperamos tener el placer de recibirle nuevamente en su próxima visita. ¡Gracias por elegirnos!
5.0分
其他
原文
翻译提供方：Google
午餐很棒，环境也很干净！
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酒店回复: Merci pour votre merveilleux commentaire ! Nous sommes ravis que vous ayez apprécié notre petit-déjeuner et trouvé tout très propre. Nous vous remercions pour vos aimables mots et espérons vous accueillir à nouveau bientôt !
2.0分
情侣出游
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The first night of the stay we were woken constantly by the outside door near or room. It slammed shut so often we requested a change of rooms for the second night. Night 2 was a little better but was still very disrupted by the 3rd floor guests being very loud early in the morning. The noise needs to be controlled better and quiet hours enforced based on the amount we paid to stay for just 2 nights
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about the noise disturbances you experienced during both nights of your stay. Being woken up repeatedly—first by the exterior door and then by early-morning noise from other guests—is incredibly frustrating, and it’s not the restful experience we aim to provide.I’m glad we were able to move you to a different room, but I understand that it did not fully resolve the issue. We will be addressing the door noise and reinforcing our quiet-hours policy with our team to help prevent this from happening in the future.We appreciate you bringing this to our attention.
4.0分
其他
I stayed just overnight to catch an early flight. Room was spotless and the hotel arranged the uber.
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酒店回复: Thank you for choosing to stay with us! We're delighted to hear that you found your room spotless and that our team was able to assist in arranging your Uber for an early flight. We appreciate your kind words and hope to welcome you back for a longer stay next time.
5.0分
其他
Overnight stay on our way to Salem. Comfortable beds, good breakfast and 24hr coffee and tea is a plus.
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酒店回复: Thank you for choosing to stay with us during your trip to Salem! We’re glad to hear you enjoyed a comfortable night’s rest, our breakfast, and the 24-hour coffee and tea. We appreciate your kind words and hope to welcome you back the next time your travels bring you through the area.
4.0分
情侣出游
Staff was courteous, though perhaps inexperienced. Room was clean and comfortable. Hallway door slammed all night.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found your room clean and comfortable, and that our team provided courteous service. We’re sorry, however, for the noise disturbance from the hallway door — we understand how important a good night’s rest is. Your comments have been shared with our maintenance team to help address the issue. We appreciate your feedback and hope to have the opportunity to provide you with a more restful stay in the future.
2.0分
其他
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The receptionist with long blonde hair was rude & condensing. I will not stay here again.
I had to extend my stay until 28th. This is when I had to interact with the receptionist, It would have been easier to check out and go to another hotel.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with one of our team members — that is certainly not the level of service we aim to provide. Your comments have been shared with our management team to ensure the situation is addressed and used as a coaching opportunity.
5.0分
家庭亲子
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Perfect location and walkable to everything! We had amazing service at check in- fast, friendly, accommodating. Only draw back was no sheets for the pull out sofa bed. We had to ask for them and they only gave us the sheets and a pillow. We asked for a blanket as well and were told they’d bring one up, but never came to the room.
Other than that, clean and comfy room, great breakfast and local apples, friendly staff- we will be back!
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酒店回复: Thank you so much for taking the time to share your experience! We’re delighted to hear you enjoyed our convenient location, friendly service, and breakfast offerings. We sincerely apologize for the inconvenience with the sofa bed linens and the delay in receiving a blanket — that’s certainly not the level of service we aim to provide. Your feedback has been shared with our team to ensure this doesn’t happen again. We’re so glad you otherwise enjoyed your stay and look forward to welcoming you back soon!
5.0分
情侣出游
The staff was friendly and accommodating. Hotel was comfortable and recently updated. Worth the cost.
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酒店回复: Thank you for sharing your feedback! We're so glad to hear you enjoyed your stay and found our team friendly and accommodating. It’s great to know you appreciated the comfort and recent updates to our hotel. We truly appreciate your kind words and look forward to welcoming you back again soon!
5.0分
家庭亲子
We left before breakfast, but the set up looked delicious. Quick overnight stay.. everything was great.
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酒店回复: Thank you so much for the kind words! We're glad your quick stay at the Holiday Inn Express South Burlington Downtown was a great one, even if you had to head out before breakfast. We do take pride in our morning spread, so we hope you'll get to enjoy it next time. Safe travels and we’d love to welcome you back anytime!
这次住宿体验非常好，一切都很干净、安静、温馨，服务也很好。
午餐很棒，环境也很干净！
The first night of the stay we were woken constantly by the outside door near or room. It slammed shut so often we requested a change of rooms for the second night. Night 2 was a little better but was still very disrupted by the 3rd floor guests being very loud early in the morning. The noise needs to be controlled better and quiet hours enforced based on the amount we paid to stay for just 2 nights
I stayed just overnight to catch an early flight. Room was spotless and the hotel arranged the uber.
Overnight stay on our way to Salem. Comfortable beds, good breakfast and 24hr coffee and tea is a plus.
Staff was courteous, though perhaps inexperienced. Room was clean and comfortable. Hallway door slammed all night.
The receptionist with long blonde hair was rude & condensing. I will not stay here again.
I had to extend my stay until 28th. This is when I had to interact with the receptionist, It would have been easier to check out and go to another hotel.
Perfect location and walkable to everything! We had amazing service at check in- fast, friendly, accommodating. Only draw back was no sheets for the pull out sofa bed. We had to ask for them and they only gave us the sheets and a pillow. We asked for a blanket as well and were told they’d bring one up, but never came to the room.
Other than that, clean and comfy room, great breakfast and local apples, friendly staff- we will be back!
The staff was friendly and accommodating. Hotel was comfortable and recently updated. Worth the cost.
We left before breakfast, but the set up looked delicious. Quick overnight stay.. everything was great.