酒店回复: Dear Guest,Thank you for your kind words! We're delighted to hear you found everything nice, clean, and enjoyed excellent service. We look forward to welcoming you back soon!Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you for the 4 out of 5 rating. We appreciate your feedback and are glad to hear that overall you had a positive experience at our hotel. Your rating lets us know that there are areas we can still improve upon to deliver an exceptional stay for all our guests. We will take your comments to heart and work to address any shortcomings. Thank you again for taking the time to share your review - it is valuable input that helps us continue enhancing our services and facilities. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
4.0分
情侣出游
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The stay at Sleep Inn Horn Lake was good. We were not comfortable outside in the surroundings. We had never been to that area and did not know what to expect. I did not like the loitering around the outside. There are plenty of shopping & eateries around. Our first impression about the hotel was questionable. But once we settled in, we found it to be clean & comfortable.
Thanks!
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad you found the hotel clean and comfortable once settled in. We appreciate your feedback about the surroundings and will keep it in mind as we continue to improve the overall guest experience.Sincerely, Hotel Manager
3.0分
其他
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The 3-11 & 11-7 front desk staff were awesome and very engaging. They made sure I was comfortable and answered all the questions I had about the area.
The downfall of this location—- the lights by the bed didn't work but they said they were renovating. None of the phones in the rooms worked. But the place was clean.
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酒店回复: Dear Guest,Thank you for your kind words about our front desk team — we’re thrilled to hear they made you feel welcome and well-informed! We also appreciate your honest feedback about the in-room lighting and phones. As you mentioned, renovations are underway, and updates like these are part of our improvement plans.We’re glad you found the property clean and hope to provide you with an even better experience next time.Sincerely, Hotel Manager
3.0分
情侣出游
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Definitely was not a buffet breakfast all they had was eggs and bacon. Staff was very nice and kind. Showers are nice. Only bad thing we experienced was when we got to our room there were hairs all over the sheets under the comforter, that definitely wasn’t ours considering we just walked into our room.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad you enjoyed the staff’s kindness and the showers, but we sincerely apologize for the issue with your bedding and the limited breakfast. We’ll address these concerns with our housekeeping and dining teams to ensure a better stay next time.Sincerely, Hotel Manager
2.0分
其他
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Stayed here many times, not sure I will again.
I will start by saying that we have stayed that this location several times over the years, but it has been let go to the point that I don't know that we will stay here, again.The guy working the front counter did not even speak when he walked behind the desk. I told him my last name & we were checking in.First thing he said to me was, "I need a credit card, we put a $100 hold on your card for 3-14 days".Then he directed us where to park, & we were on the opposite end of the hall from where he told us to park. There was literally an exit to the parking lot right around the corner from our room.First thing I did was go to use the bathroom,when I turned the light & fan on, the fan sounded like nothing I have ever heard for a bathroom fan. It was so loud and rattled so bad that it could not be used. I have a video of it and was hoping to be able to share it, but it's pics only.The shower door was missing the towel holder & there was 2 holes where the holder used to be. The bottom of the tv looked like it had been melted & the remote was held together with tape (forgot to get a pic). Bathroom sink was missing a stopper, so if you dropped an earring or anything, it was gone.The light fixture looked a mess. The fridge was in a closet and I had to push it back with my foot to even get the fridge door to open. Lastly, the thermostat was messed up.It showed it being on 60 when we walked in & it cut on & off approximately every 3 min. all night. For the cost-not worth it.
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酒店回复: Dear Guest,We’re very sorry to hear about your disappointing experience, especially given your history of staying with us. This is not the level of service or upkeep we strive to provide. We sincerely apologize for the lack of professionalism at check-in and the numerous maintenance issues you encountered in your room. Your detailed feedback is extremely valuable, and we will be addressing each concern with our team to ensure these problems are corrected. Thank you for taking the time to share this — we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
4.0分
朋友出游
I was caught off guard by the unexpected deposit but it all turned out well. We paid in cash and got it back the next day.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear everything worked out smoothly with the deposit. We appreciate your understanding and hope to welcome you back soon!Sincerely, Hotel Manager
5.0分
商务出差
It’s a really nice place for how cheap 100 percent a perfect stay for a family safe for kids and all.
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酒店回复: Dear Guest,Thank you for the great feedback! We’re glad you had a perfect and family-friendly stay. It’s wonderful to hear you felt safe and comfortable — we hope to welcome you back soon!Sincerely, Hotel Manager
5.0分
其他
Total peace
It was a wonderful get away for me. Everything was good. Parking, the staff, the TV, and the waffles. 😁
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酒店回复: Dear Guest,Thank you for the wonderful review! We're so happy to hear you enjoyed your getaway, especially the parking, staff, TV, and waffles 😄 We hope to welcome you back for another great stay soon!Sincerely, Hotel Manager
可接受
房间很安静，但有霉味。我觉得把地毯拿掉更卫生，避免那种难闻的气味。早餐品种不多。就价格而言，还算值得。
一切都非常好，非常干净，服务也很棒。
好的
The stay at Sleep Inn Horn Lake was good. We were not comfortable outside in the surroundings. We had never been to that area and did not know what to expect. I did not like the loitering around the outside. There are plenty of shopping & eateries around. Our first impression about the hotel was questionable. But once we settled in, we found it to be clean & comfortable.
Thanks!
The 3-11 & 11-7 front desk staff were awesome and very engaging. They made sure I was comfortable and answered all the questions I had about the area.
The downfall of this location—- the lights by the bed didn't work but they said they were renovating. None of the phones in the rooms worked. But the place was clean.
Definitely was not a buffet breakfast all they had was eggs and bacon. Staff was very nice and kind. Showers are nice. Only bad thing we experienced was when we got to our room there were hairs all over the sheets under the comforter, that definitely wasn’t ours considering we just walked into our room.
Stayed here many times, not sure I will again.
I will start by saying that we have stayed that this location several times over the years, but it has been let go to the point that I don't know that we will stay here, again.The guy working the front counter did not even speak when he walked behind the desk. I told him my last name & we were checking in.First thing he said to me was, "I need a credit card, we put a $100 hold on your card for 3-14 days".Then he directed us where to park, & we were on the opposite end of the hall from where he told us to park. There was literally an exit to the parking lot right around the corner from our room.First thing I did was go to use the bathroom,when I turned the light & fan on, the fan sounded like nothing I have ever heard for a bathroom fan. It was so loud and rattled so bad that it could not be used. I have a video of it and was hoping to be able to share it, but it's pics only.The shower door was missing the towel holder & there was 2 holes where the holder used to be. The bottom of the tv looked like it had been melted & the remote was held together with tape (forgot to get a pic). Bathroom sink was missing a stopper, so if you dropped an earring or anything, it was gone.The light fixture looked a mess. The fridge was in a closet and I had to push it back with my foot to even get the fridge door to open. Lastly, the thermostat was messed up.It showed it being on 60 when we walked in & it cut on & off approximately every 3 min. all night. For the cost-not worth it.
I was caught off guard by the unexpected deposit but it all turned out well. We paid in cash and got it back the next day.
It’s a really nice place for how cheap 100 percent a perfect stay for a family safe for kids and all.
Total peace
It was a wonderful get away for me. Everything was good. Parking, the staff, the TV, and the waffles. 😁