酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Sycamore - DeKalb.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Quality Inn Sycamore - DeKalb815-895-4979
3.0分
家庭亲子
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The staff was very attentive and accommodating. The pool and hot tub had a green tinge to it along with a slight cloudy appearance, I opted not to get in. The structure of the hot tub was crumbling and pieces of it were littered on the floor and looked like they had been there for some time. The pool was also cold. The temperature inside the hotel was warm due to no air conditioning being on and the exterior doors were often propped open for ventilation. My hotel room door would not latch unless you really pushed on it and due to anyone having the ability to walk in any of the doors unnoticed I didn’t feel as safe as I should have. There were multiple locks inside the hotel room door so that helped. The rooms were clean and have a large fridge. The bed and multiple pillows were comfortable. The air is a unit system and was either on or off, hi or low. Breakfast was eggs and sausage every morning or waffles. They also had cereal, bagel or toast. Staff was super helpful and very kind. I feel with a little effort in a few areas this would be a place I would stay again but for the cost it met my expectation.
3.0分
家庭亲子
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Seems outdated with the carpet. However both beds have stains on the sheets and is really gross. Found hair in the sausage at breakfast and milk was warm for cereal.
3.0分
其他
Facility is very dated and well worn. Could use major renovation or total replacement.
3.0分
家庭亲子
Door was coming off, stained towels, not the cleanest..but the beds were comfortable.
5.0分
其他
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The location of the Quality Inn was a real plus since during our visit, we experienced car issues. Until we could borrow transportation from a friend, we found everything we needed within walking distance. The hotel manager and employees were very helpful as we had to extend our stay for car repairs and the manager was especially accommodating! What could have been a miserable turn in our trip ended up being almost like an extra day of vacation in a perfect spot.
5.0分
其他
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Lovely Stay
Loved our stay! Lovely staff, spacious room. My boyfriend came to visit family and we got a room for a few days. Definitely plan on coming back in the future!
2.0分
其他
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Not the greatest but ok stay
The air conditioner did not cool room off well. The sinks kept backing up would not drain properly and the pool was freezing cold. I have stayed in many indoor pools and never been in one this cold. The continental breakfast was not that great out of almost everything eggs were watery. Was a little disappointed in our stay. Also the full size shampoo was totally out. Although the halls were brighter. The 3nd shift lady does wonderful and noticed she the only one thats gone that extra mile.
2.0分
家庭亲子
Rooms need up to date items and a carpet cleaner to the entire building
门不锁
好的
The staff was very attentive and accommodating. The pool and hot tub had a green tinge to it along with a slight cloudy appearance, I opted not to get in. The structure of the hot tub was crumbling and pieces of it were littered on the floor and looked like they had been there for some time. The pool was also cold. The temperature inside the hotel was warm due to no air conditioning being on and the exterior doors were often propped open for ventilation. My hotel room door would not latch unless you really pushed on it and due to anyone having the ability to walk in any of the doors unnoticed I didn’t feel as safe as I should have. There were multiple locks inside the hotel room door so that helped. The rooms were clean and have a large fridge. The bed and multiple pillows were comfortable. The air is a unit system and was either on or off, hi or low. Breakfast was eggs and sausage every morning or waffles. They also had cereal, bagel or toast. Staff was super helpful and very kind. I feel with a little effort in a few areas this would be a place I would stay again but for the cost it met my expectation.
Seems outdated with the carpet. However both beds have stains on the sheets and is really gross. Found hair in the sausage at breakfast and milk was warm for cereal.
Facility is very dated and well worn. Could use major renovation or total replacement.
Door was coming off, stained towels, not the cleanest..but the beds were comfortable.
The location of the Quality Inn was a real plus since during our visit, we experienced car issues. Until we could borrow transportation from a friend, we found everything we needed within walking distance. The hotel manager and employees were very helpful as we had to extend our stay for car repairs and the manager was especially accommodating! What could have been a miserable turn in our trip ended up being almost like an extra day of vacation in a perfect spot.
Lovely Stay
Loved our stay! Lovely staff, spacious room. My boyfriend came to visit family and we got a room for a few days. Definitely plan on coming back in the future!
Not the greatest but ok stay
The air conditioner did not cool room off well. The sinks kept backing up would not drain properly and the pool was freezing cold. I have stayed in many indoor pools and never been in one this cold. The continental breakfast was not that great out of almost everything eggs were watery. Was a little disappointed in our stay. Also the full size shampoo was totally out. Although the halls were brighter. The 3nd shift lady does wonderful and noticed she the only one thats gone that extra mile.
Rooms need up to date items and a carpet cleaner to the entire building