酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Sycamore - DeKalb.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Quality Inn Sycamore - DeKalb815-895-4979
2.0分
家庭亲子
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Alesha, the front desk was very nice! The room was clean, but very, very small! The pool was freezing cold even though it’s an indoor pool and they were dead bugs everywhere around the pool. The outdoor access on the sides that are not connected to the main lobby do not actually lock so I was pretty concerned about that as a safety issue.
5.0分
其他
Everything was great! Employees very friendly and helpful, and they had an especially nice breakfast. We'll definitely stay again next time in town.
3.0分
家庭亲子
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The staff was very attentive and accommodating. The pool and hot tub had a green tinge to it along with a slight cloudy appearance, I opted not to get in. The structure of the hot tub was crumbling and pieces of it were littered on the floor and looked like they had been there for some time. The pool was also cold. The temperature inside the hotel was warm due to no air conditioning being on and the exterior doors were often propped open for ventilation. My hotel room door would not latch unless you really pushed on it and due to anyone having the ability to walk in any of the doors unnoticed I didn’t feel as safe as I should have. There were multiple locks inside the hotel room door so that helped. The rooms were clean and have a large fridge. The bed and multiple pillows were comfortable. The air is a unit system and was either on or off, hi or low. Breakfast was eggs and sausage every morning or waffles. They also had cereal, bagel or toast. Staff was super helpful and very kind. I feel with a little effort in a few areas this would be a place I would stay again but for the cost it met my expectation.
3.0分
家庭亲子
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Seems outdated with the carpet. However both beds have stains on the sheets and is really gross. Found hair in the sausage at breakfast and milk was warm for cereal.
3.0分
其他
Facility is very dated and well worn. Could use major renovation or total replacement.
3.0分
家庭亲子
Door was coming off, stained towels, not the cleanest..but the beds were comfortable.
1.0分
商务出差
The wall was full of bugers and mold in the corner of the bathroom
5.0分
其他
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The location of the Quality Inn was a real plus since during our visit, we experienced car issues. Until we could borrow transportation from a friend, we found everything we needed within walking distance. The hotel manager and employees were very helpful as we had to extend our stay for car repairs and the manager was especially accommodating! What could have been a miserable turn in our trip ended up being almost like an extra day of vacation in a perfect spot.
门不锁
好的
Alesha, the front desk was very nice! The room was clean, but very, very small! The pool was freezing cold even though it’s an indoor pool and they were dead bugs everywhere around the pool. The outdoor access on the sides that are not connected to the main lobby do not actually lock so I was pretty concerned about that as a safety issue.
Everything was great! Employees very friendly and helpful, and they had an especially nice breakfast. We'll definitely stay again next time in town.
The staff was very attentive and accommodating. The pool and hot tub had a green tinge to it along with a slight cloudy appearance, I opted not to get in. The structure of the hot tub was crumbling and pieces of it were littered on the floor and looked like they had been there for some time. The pool was also cold. The temperature inside the hotel was warm due to no air conditioning being on and the exterior doors were often propped open for ventilation. My hotel room door would not latch unless you really pushed on it and due to anyone having the ability to walk in any of the doors unnoticed I didn’t feel as safe as I should have. There were multiple locks inside the hotel room door so that helped. The rooms were clean and have a large fridge. The bed and multiple pillows were comfortable. The air is a unit system and was either on or off, hi or low. Breakfast was eggs and sausage every morning or waffles. They also had cereal, bagel or toast. Staff was super helpful and very kind. I feel with a little effort in a few areas this would be a place I would stay again but for the cost it met my expectation.
Seems outdated with the carpet. However both beds have stains on the sheets and is really gross. Found hair in the sausage at breakfast and milk was warm for cereal.
Facility is very dated and well worn. Could use major renovation or total replacement.
Door was coming off, stained towels, not the cleanest..but the beds were comfortable.
The wall was full of bugers and mold in the corner of the bathroom
The location of the Quality Inn was a real plus since during our visit, we experienced car issues. Until we could borrow transportation from a friend, we found everything we needed within walking distance. The hotel manager and employees were very helpful as we had to extend our stay for car repairs and the manager was especially accommodating! What could have been a miserable turn in our trip ended up being almost like an extra day of vacation in a perfect spot.