Upon arrival, I observed that the room appeared to be either uncleaned or unused, as evidenced by spider webs on the keypad. Despite this, I entered the room, opened the drapes, and found numerous dead flies. Later that night, I inadvertently stepped on a cockroach that had not been present earlier. Fortunately, I had Clorox wipes and Lysol spray, as well as paper towels, which I used to clean the room. As a guest, is it my responsibility to clean the room, or is it the hotel's obligation to provide a clean and sanitary environment? Due to my exhaustion from the long trip, I chose not to escalate the issue. Unfortunately, the hotel's advertised amenities, including breakfast, were not available, which will deter me from visiting this establishment again.
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酒店回复: We sincerely apologize for the unacceptable condition of your room and the absence of advertised amenities. It is absolutely our responsibility to provide a clean, sanitary environment. Your feedback is crucial for our immediate review and improvement.
1.0分
家庭亲子
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I reserved two rooms for two nights because of the pictures that were shown on the website which are absolutely not this hotel it showed a beautiful lobby with couches not true you don't even walk in the lobby pay for your room through a window there is absolutely no continental breakfast not even coffee was available. It showed a gorgeous pool not there it's a dirt hole. There was garbages overflowing everywhere bugs all over cockroaches in the rooms in the beds deporable hotel. When I first got the keys for the rooms they were upstairs is stated there was elevators available no such thing nasty upstairs and the first room we come up to the door open being used by the workers has their tools plugged in the outlet and using the restrooms no tissue in it and the workers are right outside the rooms spray painting right where the rooms are that they rented us. They were supposed to be microwave refrigerator for us to use including Wi-Fi and Wi-Fi only worked when you was in the lobby area and the microwave was in one room disgusting with and no fridge and the other room had the refrigerator that was disgusting iced over couldn't be used. There was absolutely nothing at the place that resembled any of the pictures on your website it's false advertising and this should never happen to anyone. I had the rooms reserved and was unable to cancel had to stay because I had to drive for 11hours from Illinois to Mississippi for a funeral. I need to be reimbursed, I have photos and videos
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酒店回复: I am truly sorry to hear about your deplorable experience. The conditions you described are completely unacceptable and far from what we aim to provide. I sincerely apologize for the distress caused. My team is thoroughly investigate deatail you provide.
1.0分
其他
There were bedbugs,bugs in bathroom,dirty bathroom,bad odor in room trash and broken glass in parking lot.No breakfast.
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酒店回复: We sincerely apologize for the unacceptable conditions you encountered, unsanitary bathroom issues, odor, parking lot hazards, and lack of breakfast. We are deeply concerned by your report and are immediately investigating these serious matters. Your feedback is crucial as we strive to ensure a safe and comfortable stay for all guests.
1.0分
其他
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I was lead to believe that it was a well kept astablishment from the photos, but it's anything but, This place was filthy, the rooms was unfinished, & they had roaches, & dead bugs that was visible, & very unsatisfactory to even sleep in, I'm asking for a full refund, because their ad is Extremely False Advertisement !!!
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酒店回复: We sincerely apologize for the unacceptable conditions you experienced, including the cleanliness, unfinished rooms, and visible pests. This is certainly not the standard we aim to provide. We will investigate these serious concerns immediately. We regret that your stay was so unsatisfactory.
1.0分
其他
The photos are false representation of the facilit
The room had extensive moisture on the floor and bathroom.
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酒店回复: We sincerely apologize for the extensive moisture you encountered. This is unacceptable and not the experience we want for our guests. We've immediately dispatched maintenance to investigate and resolve this issue.
2.0分
其他
Property was dirty underneath the sofas filthy. The lighting was horrible. Some Receptacles didn’t work in the room.
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酒店回复: Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with cleanliness, lighting, and non-functional receptacles. This does not meet our standards, and we are addressing these concerns with our team immediately to ensure improvements are made.
1.0分
家庭亲子
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From the moment we arrived, this hotel was a disappointment. The staff was unfriendly and unwelcoming. When we parked, we saw the building was under active painting. In our room, a man was directly outside our window scraping paint—and clearly looking in—making us feel unsafe. The bedding was just a stained sheet, and the pillows were flat and uncomfortable. Between the lack of cleanliness, privacy, and basic hospitality, we checked out immediately and booked another hotel.
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酒店回复: Dear Jennie,We're disheartened to hear of your experience. We aim to provide exceptional hospitality, especially when it comes to service and comfort, and we regret having fallen short of your expectations and our standards. Your comments have been duly noted and will be reviewed, as we prioritize improving where we can. While it's unfortunate that you did not remain for your stay, we appreciate understanding how we can enhance our offerings going forward. Thank you, and we wish you safe travels.
1.0分
其他
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Pictures were deceitful.
Rooms were horrible and room supplies were dirty and dingy. Tv and refrigerator did not work and was moldy, toilet backed up and blue strips over locks with no secure lock, could see under the door to the outside where workers were banging and clearing out rooms at 2 in the morning. Had requested 2 rooms for 2 nights and they had one room in area with no lighted path and bed frames and dressers stacked at room. Slept with one eye open because no other hotel had availability because it was after midnight when we arrived. Checked out at first daylight and drove somewhere else and got another hotel that services people.
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酒店回复: Hi Johnny, I'm truly sorry to hear about your experience and thank you for sharing your feedback. It sounds like you ran into more issues than anyone should on a trip, and I sincerely apologize. This is not the standard we strive for, and I've already shared your comments with our team to ensure this doesn't happen again. I would love the opportunity to make it right on a future visit. Please reach out directly, and we'll ensure your next stay is both comfortable and enjoyable. Take care!
1.0分
其他
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Would not stay GIn
The phone in the room didn't work. Toilet paper had no roll it just sat on the counter. The metal frame underneath the made popping sound whenever I sat or laid down. Cars out front were abandoned with flate tire and broken windows. Numerous mattresses were piled up outside the building. Air conditioner unit had rust all over it.
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酒店回复: Hey Robert, thanks for sharing your experience. I'm really sorry to hear about the issues you encountered during your stay. The phone, toilet paper setup, and squeaky bed frame are definitely not the kind of details we want our guests to remember, so I completely understand your frustration. We're currently undergoing some renovations, which might explain the extra mattresses and unfortunate state of some areas—it's a bit of a work-in-progress
1.0分
家庭亲子
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I was scared to walk up to the room, that place was dirty, dark and creepy. I did not even walk into a room because it looked like an abandoned property. I immediately left.
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酒店回复: Sorry to hear you had a unpleasant experience. We will address this concern promptly.
Hold Owner Accountable
Upon arrival, I observed that the room appeared to be either uncleaned or unused, as evidenced by spider webs on the keypad. Despite this, I entered the room, opened the drapes, and found numerous dead flies. Later that night, I inadvertently stepped on a cockroach that had not been present earlier. Fortunately, I had Clorox wipes and Lysol spray, as well as paper towels, which I used to clean the room. As a guest, is it my responsibility to clean the room, or is it the hotel's obligation to provide a clean and sanitary environment? Due to my exhaustion from the long trip, I chose not to escalate the issue. Unfortunately, the hotel's advertised amenities, including breakfast, were not available, which will deter me from visiting this establishment again.
I reserved two rooms for two nights because of the pictures that were shown on the website which are absolutely not this hotel it showed a beautiful lobby with couches not true you don't even walk in the lobby pay for your room through a window there is absolutely no continental breakfast not even coffee was available. It showed a gorgeous pool not there it's a dirt hole. There was garbages overflowing everywhere bugs all over cockroaches in the rooms in the beds deporable hotel. When I first got the keys for the rooms they were upstairs is stated there was elevators available no such thing nasty upstairs and the first room we come up to the door open being used by the workers has their tools plugged in the outlet and using the restrooms no tissue in it and the workers are right outside the rooms spray painting right where the rooms are that they rented us. They were supposed to be microwave refrigerator for us to use including Wi-Fi and Wi-Fi only worked when you was in the lobby area and the microwave was in one room disgusting with and no fridge and the other room had the refrigerator that was disgusting iced over couldn't be used. There was absolutely nothing at the place that resembled any of the pictures on your website it's false advertising and this should never happen to anyone. I had the rooms reserved and was unable to cancel had to stay because I had to drive for 11hours from Illinois to Mississippi for a funeral. I need to be reimbursed, I have photos and videos
There were bedbugs,bugs in bathroom,dirty bathroom,bad odor in room trash and broken glass in parking lot.No breakfast.
I was lead to believe that it was a well kept astablishment from the photos, but it's anything but, This place was filthy, the rooms was unfinished, & they had roaches, & dead bugs that was visible, & very unsatisfactory to even sleep in, I'm asking for a full refund, because their ad is Extremely False Advertisement !!!
The photos are false representation of the facilit
The room had extensive moisture on the floor and bathroom.
Property was dirty underneath the sofas filthy. The lighting was horrible. Some Receptacles didn’t work in the room.
From the moment we arrived, this hotel was a disappointment. The staff was unfriendly and unwelcoming. When we parked, we saw the building was under active painting. In our room, a man was directly outside our window scraping paint—and clearly looking in—making us feel unsafe. The bedding was just a stained sheet, and the pillows were flat and uncomfortable. Between the lack of cleanliness, privacy, and basic hospitality, we checked out immediately and booked another hotel.
Pictures were deceitful.
Rooms were horrible and room supplies were dirty and dingy. Tv and refrigerator did not work and was moldy, toilet backed up and blue strips over locks with no secure lock, could see under the door to the outside where workers were banging and clearing out rooms at 2 in the morning. Had requested 2 rooms for 2 nights and they had one room in area with no lighted path and bed frames and dressers stacked at room. Slept with one eye open because no other hotel had availability because it was after midnight when we arrived. Checked out at first daylight and drove somewhere else and got another hotel that services people.
Would not stay GIn
The phone in the room didn't work. Toilet paper had no roll it just sat on the counter. The metal frame underneath the made popping sound whenever I sat or laid down. Cars out front were abandoned with flate tire and broken windows. Numerous mattresses were piled up outside the building. Air conditioner unit had rust all over it.
I was scared to walk up to the room, that place was dirty, dark and creepy. I did not even walk into a room because it looked like an abandoned property. I immediately left.