酒店回复: Hi Pat,Thank you for taking the time to leave a review! We’re thrilled to hear you had a 10/10 experience with us. We hope to welcome you back again soon!Best regards,SUPER 8 ROCHELLE
4.0分
家庭亲子
Room was clean and beds weee comfortable. Breakfast was very acceptable in light of the low rate.
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酒店回复: Hi David,Thank you for staying with us and for taking the time to share your feedback. We’re glad to hear you found the room clean and the beds comfortable. It’s also great to know the breakfast felt like a good value for the rate. We appreciate your kind words and hope to welcome you back the next time you’re in the area!
5.0分
其他
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Room was clean and cheaper than staying in Dekalb. Was only a 20 minute drive to Dekalb. Would stay again. Breakfast choice was basically cereal or waffles. Not much offered like eggs and meat like other places I’ve stayed.
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酒店回复: Dear Brian,Thank you for taking the time to share your experience. We’re delighted to hear that you found your room clean and enjoyed the convenient location. We appreciate your feedback regarding the breakfast options, and we’ll keep it in mind as we look for ways to enhance our offerings. It’s great to know you would stay with us again, and we look forward to welcoming you back on your next visit!Best regards,[SUPER 8 ROCHELLE Hotel Team]
2.0分
其他
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The shower dripped all night, the beds were uncomfortable, the carpets are extremely warm and looked dirty. The repairs that have been done are unprofessional. The breakfast was terrible. No choices. It was waffles or nothing.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced during your stay. We sincerely apologize for the dripping shower, the comfort of the beds, and the condition of the carpets not meeting expectations. We also regret that our breakfast selection did not meet your needs. Your comments have been shared with our maintenance and housekeeping teams for immediate attention, and we are reviewing ways to improve our breakfast offerings. We appreciate your input and hope you’ll consider giving us another opportunity to provide you with a better experience in the future.
2.0分
商务出差
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The downer was the half dozen tiny ants which crawled across the desk and the night stand while I was using them. The place was old but clean enough, except for the ants, of course. I checked in fairly late and once I started discovering the ants it was too much hassle to get a refund and find another hotel.
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酒店回复: Dear Mike,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the ants during your stay. This is certainly not the experience we want our guests to have. We appreciate you acknowledging the cleanliness of the property aside from this issue, and we are taking immediate steps to address the ant problem to prevent it from happening in the future.We hope you might consider giving us another chance in the future so we can provide you with a stay that meets your expectations.
2.0分
家庭亲子
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The room smelled of musty mold. The bathroom was dirty, dirt in the corners behind the door. Dusty and dirty dingy carpet. Bed linens clean but the bed was pretty lumpy. I wouldn't recommend it.
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酒店回复: Dear Suzanne,Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the discomfort you experienced during your stay. This is not the standard we strive to provide, and your comments regarding cleanliness and room maintenance have been shared with our team for immediate attention.We appreciate you bringing this to our attention, and we hope you might consider giving us another opportunity in the future to provide a much-improved experience.Sincerely,[SUPER 8 ROCHELLE Hotel Management]
3.0分
情侣出游
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The building and room as well as lobby area are old and really need face lift. The staff were helpful and responsive and tried hard to make comfortable. The breakfast was meager .
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酒店回复: Dear Verne,Thank you for sharing your feedback. We appreciate your kind words about our staff—they always strive to make our guests feel comfortable. We’re sorry that the building, room, and breakfast did not fully meet your expectations. Your comments are valuable, and we will use them as we continue to make improvements to enhance our guests’ experience.We hope to have the opportunity to welcome you back in the future.Warm regards,[SUPER 8 ROCHELLE Hotel Management]
5.0分
其他
Overall a nice property and pretty clean. The bathroom needs some attention. The paint is peeling off the walls and the tub looks dirty because it is worn out.
环境一般般
核桃
不
Room was clean and beds weee comfortable. Breakfast was very acceptable in light of the low rate.
Room was clean and cheaper than staying in Dekalb. Was only a 20 minute drive to Dekalb. Would stay again. Breakfast choice was basically cereal or waffles. Not much offered like eggs and meat like other places I’ve stayed.
The shower dripped all night, the beds were uncomfortable, the carpets are extremely warm and looked dirty. The repairs that have been done are unprofessional. The breakfast was terrible. No choices. It was waffles or nothing.
The downer was the half dozen tiny ants which crawled across the desk and the night stand while I was using them. The place was old but clean enough, except for the ants, of course. I checked in fairly late and once I started discovering the ants it was too much hassle to get a refund and find another hotel.
The room smelled of musty mold. The bathroom was dirty, dirt in the corners behind the door. Dusty and dirty dingy carpet. Bed linens clean but the bed was pretty lumpy. I wouldn't recommend it.
The building and room as well as lobby area are old and really need face lift. The staff were helpful and responsive and tried hard to make comfortable. The breakfast was meager .
Overall a nice property and pretty clean. The bathroom needs some attention. The paint is peeling off the walls and the tub looks dirty because it is worn out.