酒店回复: Hi Pat,Thank you for taking the time to leave a review! We’re thrilled to hear you had a 10/10 experience with us. We hope to welcome you back again soon!Best regards,SUPER 8 ROCHELLE
2.0分
商务出差
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The downer was the half dozen tiny ants which crawled across the desk and the night stand while I was using them. The place was old but clean enough, except for the ants, of course. I checked in fairly late and once I started discovering the ants it was too much hassle to get a refund and find another hotel.
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酒店回复: Dear Mike,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the ants during your stay. This is certainly not the experience we want our guests to have. We appreciate you acknowledging the cleanliness of the property aside from this issue, and we are taking immediate steps to address the ant problem to prevent it from happening in the future.We hope you might consider giving us another chance in the future so we can provide you with a stay that meets your expectations.
2.0分
家庭亲子
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The room smelled of musty mold. The bathroom was dirty, dirt in the corners behind the door. Dusty and dirty dingy carpet. Bed linens clean but the bed was pretty lumpy. I wouldn't recommend it.
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酒店回复: Dear Suzanne,Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the discomfort you experienced during your stay. This is not the standard we strive to provide, and your comments regarding cleanliness and room maintenance have been shared with our team for immediate attention.We appreciate you bringing this to our attention, and we hope you might consider giving us another opportunity in the future to provide a much-improved experience.Sincerely,[SUPER 8 ROCHELLE Hotel Management]
3.0分
情侣出游
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The building and room as well as lobby area are old and really need face lift. The staff were helpful and responsive and tried hard to make comfortable. The breakfast was meager .
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酒店回复: Dear Verne,Thank you for sharing your feedback. We appreciate your kind words about our staff—they always strive to make our guests feel comfortable. We’re sorry that the building, room, and breakfast did not fully meet your expectations. Your comments are valuable, and we will use them as we continue to make improvements to enhance our guests’ experience.We hope to have the opportunity to welcome you back in the future.Warm regards,[SUPER 8 ROCHELLE Hotel Management]
5.0分
其他
Overall a nice property and pretty clean. The bathroom needs some attention. The paint is peeling off the walls and the tub looks dirty because it is worn out.
4.0分
其他
Reasonable accommodations for price
Waffles for Breakfast. No eggs of any kind. not even boiled eggs. Could have used some eggs.
5.0分
其他
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Broken ankle .recovery
I came to recover from a severe broken ankle and surgery .
I was by myself and the staff took care of EVERYTHING!
Spectacular people !
My recovery has been much easier with the caring owner and staff
4.0分
其他
I don't have much to say. It was clean and quiet and comfortable. I slept well and did everything i wanted to do.
环境一般般
核桃
不
The downer was the half dozen tiny ants which crawled across the desk and the night stand while I was using them. The place was old but clean enough, except for the ants, of course. I checked in fairly late and once I started discovering the ants it was too much hassle to get a refund and find another hotel.
The room smelled of musty mold. The bathroom was dirty, dirt in the corners behind the door. Dusty and dirty dingy carpet. Bed linens clean but the bed was pretty lumpy. I wouldn't recommend it.
The building and room as well as lobby area are old and really need face lift. The staff were helpful and responsive and tried hard to make comfortable. The breakfast was meager .
Overall a nice property and pretty clean. The bathroom needs some attention. The paint is peeling off the walls and the tub looks dirty because it is worn out.
Reasonable accommodations for price
Waffles for Breakfast. No eggs of any kind. not even boiled eggs. Could have used some eggs.
Broken ankle .recovery
I came to recover from a severe broken ankle and surgery .
I was by myself and the staff took care of EVERYTHING!
Spectacular people !
My recovery has been much easier with the caring owner and staff
I don't have much to say. It was clean and quiet and comfortable. I slept well and did everything i wanted to do.