The room was not clean. The elevator was atrocious- dirty and the floor was disgusting. There were bugs in our room
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酒店回复: We’re very sorry to hear about your experience. Cleanliness is a top priority for us, and we sincerely apologize that your room and the common areas did not meet acceptable standards. The issues you mentioned, including the condition of the elevator and presence of bugs, are completely unacceptable and not reflective of the experience we aim to provide.We’ve shared your feedback with our housekeeping and maintenance teams for immediate follow-up, and we’re taking steps to ensure this does not happen again.Thank you for bringing this to our attention—we regret the inconvenience caused and hope you’ll consider giving us another opportunity in the future to provide the level of service and comfort you deserve.
4.0分
其他
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The property overall looked nice and updated, especially the outside area and lobby, which gave a good first impression. However, the room we stayed in was disappointing. There was a strange, old smell as soon as we walked in, the carpet had an off odor, and the bed sheets had visible stains. The bathroom showed signs of rust and didn’t seem as clean as expected. On top of that, the shampoo, conditioner, and body wash containers were not refilled.
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酒店回复: Thank you for taking the time to share your experience. While we’re glad to hear that you appreciated the updated look of the property and that the lobby and outdoor areas made a good first impression, we’re truly sorry that your room did not meet expectations.The issues you described — from the odor and stained sheets to the rust in the bathroom and empty toiletry containers — are not reflective of our standards. We sincerely apologize for the oversight and the discomfort it caused during your stay.Please know that your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed immediately. We take your feedback seriously, and we are working to prevent similar issues moving forward.
3.0分
其他
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Lobby area was not tidy nor did it have a working tv. Coffee in the morning was hard to get due to attention. Carpet in hallways was unkept and dirty. Beds were extremely hard and uncomfortable. Outside was dirty as well as the pavilion/ bbq area.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that several aspects of your stay did not meet expectations. Your comments regarding cleanliness in the lobby, outdoor areas, and hallways—as well as the comfort of the beds and morning coffee service—have been shared with our management team for immediate review and improvement.We understand how important a clean, comfortable, and welcoming environment is to our guests, and we regret that we fell short during your visit. Please know that we take your concerns seriously and are actively working to address each of the issues you've raised.We hope you'll consider giving us another chance in the future to provide you with a better experience.
3.0分
家庭亲子
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They had work in progress during our stay that closed off part of the parking lot. We were unaware that this would be going on during our stay -- we would have reconsidered our stay if we had known. Also we would have expected to pay less considering the inconvenience, but the rate was higher than we had paid before. The bed pillows were flimsy and the air conditioner was quite loud. The TV had limited channels, but the desk staff was able to reset it when we asked about it. Their listing also said there was a hot tub in the pool area -- there was not.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused during your stay. We understand how frustrating it must have been to arrive and find construction in progress without prior notice. Your comfort is important to us, and we regret that this impacted your experience.We also appreciate your comments regarding the room amenities. We’ll be sharing this feedback with our team so we can make improvements where needed. We’re glad to hear our front desk staff was able to assist with the TV issue — we always strive to be as helpful as possible.Again, we truly appreciate your input and regret that your stay didn’t meet expectations. We hope you’ll consider giving us another opportunity in the future.
4.0分
其他
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House cleaning didnt really clean throughly and restock items. There was no more soap in the shower caddy and there were 5 beers left in the little refrigerator and I had a minor child with me. This was not a good representation of the hotel and stafff.
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酒店回复: Thank you for bringing these concerns to our attention. Please accept our sincerest apologies for the lack of cleanliness and oversight in preparing your room. The absence of soap and the leftover beverages in the refrigerator are unacceptable and far below the standards we strive to uphold.We understand how especially concerning this must have been given you were traveling with a minor. Your experience is not reflective of the level of care and attention we aim to provide our guests.We are addressing this matter directly with our housekeeping team to ensure it does not happen again. Please know that your feedback is being taken seriously, and we are committed to improving.Thank you again for your valuable feedback.
不错，但需要更浓郁的香味。
早餐有点糟糕，我尽量避免麸质食物，早餐只有煎饼、饼干和肉汁、燕麦片、小麦麦片、香肠和酸奶。电视不允许我收看清单上列出的任何频道，说实话，我完全不知道怎么用，所以只能用笔记本电脑看。工作人员非常友好，这点我非常感激。
还行吧
还行。泳池超级冷（冷到几乎没法游泳），欧陆式早餐几乎7:30就吃完了（早餐6:30开始，一直到9:30）。房间还行。
Robs Quincy 住宿
干净，床很舒服，服务也很好。早餐甚至不符合欧陆式早餐的标准，也算不上好。唯一的热食是香肠，甚至没有橙汁。
伟大的
The room was not clean. The elevator was atrocious- dirty and the floor was disgusting. There were bugs in our room
The property overall looked nice and updated, especially the outside area and lobby, which gave a good first impression. However, the room we stayed in was disappointing. There was a strange, old smell as soon as we walked in, the carpet had an off odor, and the bed sheets had visible stains. The bathroom showed signs of rust and didn’t seem as clean as expected. On top of that, the shampoo, conditioner, and body wash containers were not refilled.
Lobby area was not tidy nor did it have a working tv. Coffee in the morning was hard to get due to attention. Carpet in hallways was unkept and dirty. Beds were extremely hard and uncomfortable. Outside was dirty as well as the pavilion/ bbq area.
They had work in progress during our stay that closed off part of the parking lot. We were unaware that this would be going on during our stay -- we would have reconsidered our stay if we had known. Also we would have expected to pay less considering the inconvenience, but the rate was higher than we had paid before. The bed pillows were flimsy and the air conditioner was quite loud. The TV had limited channels, but the desk staff was able to reset it when we asked about it. Their listing also said there was a hot tub in the pool area -- there was not.
House cleaning didnt really clean throughly and restock items. There was no more soap in the shower caddy and there were 5 beers left in the little refrigerator and I had a minor child with me. This was not a good representation of the hotel and stafff.