I was double charged for my room. It was supposed to be 300, I was changed 600.

When I asked the front desk clerk about it, she said I could speak to the manager on Friday (I am checking out Thursday). She also said ot would take up to 30 days for me to be refunded.

I would never stay here again. The room was super gross. I think they’re beyond a rug cleaning and just need to get new carpets and new couches. The pullout bed is not big enough for two people so I asked if we could switch to a room that had two beds and they said they couldn’t because I had already entered this room And while I get that, maybe a health thing the room and couch were so dirty that we didn’t make it any more dirty by stepping into it. The blankets that were given for the extra bed were also super old and scratchy. The Internet wasn’t working and our keys to the room stopped working three times while we were there. The one good thing I would note is that the lady who worked at the breakfast was always super delightful and helpful and doing a great job.

The room was extremely clean. The staff was very friendly and the breakfast was good too! Great location as well. The only not so good thing is the bed and pillows were not comfortable at all. But other than that, it was great!

The was probably one of the worst hotels I stayed at. My fridge and microwave were in the middle of the walkway in the room. The house keepers pushed it back. No garbage bag in one of the garbages. House keeper has to bring keenex because it was missing. There was no matress cover on the beds just a fitted sheet. The floors in the hallways were worn and dirty. Nobody cleaned the bathroom fan in years probably. The shower head was broken and when I notified the front desk at 2pm, they said to unplug my TV and plug it back in. When did I become maintenance? I am the customer! Best they could offer was a bunch of I’m sorties. Lastly, the afternoon desk attendant made sure to finish her conversation with what looked like a coworker before greeting me. If you even want to call it a greeting. The parking lot was empty and they had a problem with the house keeping system so the only rooms they had “available” was 3rd floor.

Almost everything was perfect except, the blinds in our room did not close and there was a big parking lot light shining straight inside our room and in our face so we grabbed the corners of the curtain that was hanging up and held them with a hanger so that we could sleep!!! Everything else was excellent!!! Did not take pictures because I did not think about it and we are usually not picky but I can’t sleep with light shining on my face all night!!

I can’t believe ******* even offers this hotel. Do you not check out these places. I would never ever send anyone to this hotel trap. This makes me wonder if I can depend on ******* to only offer decent hotels.

This was absolutely the worst experience my family and I have ever had!!!!!!!!