酒店回复: Dear Anne,We apologize for the way the interaction at check-in was handled. Guests should always feel welcomed and prioritized from the moment they arrive, and we regret that this was not your experience. Your comments will be reviewed with our team as part of our ongoing efforts to provide better service. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

酒店回复: Dear Natalie,We regret that your stay did not meet expectations. A clean and fresh environment is essential, and we sincerely apologize for the concerns you encountered. Bedding and bathrooms should always be properly maintained, and we understand how disappointing it must have been to find them in that condition. Although our guest's rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

酒店回复: Dear Guest,We are sorry to hear about your experience and understand how upsetting this situation must have been. While we strive to ensure every guest feels respected and treated fairly, we must also make decisions to protect everyone on the property. We regret that you were not given an opportunity to clarify your side of the story. Your comments will be shared with our dedicated team to ensure that matters like this are handled more transparently and with greater care in the future. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management

酒店回复: Dear Connie,We sincerely apologize for the discomfort you and your son experienced during your stay. The issues you mentioned are concerning, and we regret the inconvenience this has caused. We understand how important cleanliness and comfort are, and we will be addressing the issues you raised with our team to ensure they are resolved. Additionally, we will take the necessary measures to prevent this from happening again in the future. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management

酒店回复: Dear Guest,Thank you for sharing your experience. We're truly sorry to hear that your visit did not reflect the standards we aim to uphold. Your feedback regarding the room condition and housekeeping schedule has been noted and will be reviewed with our team for improvement. We understand how important cleanliness and comfort are to our guests and regret that your expectations were not met. We hope for the chance to provide you with a more positive experience in the future.Sincerely,Hotel Management

酒店回复: Dear Kisha,We sincerely apologize that your stay did not meet expectations due to the condition of the room and the lack of kitchen amenities. Please note that kitchenware is kept at the front desk for cleanliness purposes and is available upon request. We’re also sorry for the disturbances caused by the bathroom fan and the unfinished maintenance in the shower area. Your feedback is valuable, and we are addressing these issues with our team to ensure a more comfortable stay for future guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

酒店回复: Dear Guest,We sincerely apologize for the discomfort you and your group experienced with the beds. A restful night’s sleep is essential, and we regret that the mattress size and comfort did not meet expectations. Your feedback is important, and we will review this concern with our team to ensure our accommodations align with guest expectations. We appreciate you choosing to stay with us for such a special occasion. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

酒店回复: Dear Zach, We are truly sorry you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address your comments with our staff. Thank you for your patience and for bringing this to our attention. We appreciate you choosing us for your visit to the city, and we look forward to hosting you again. Sincerely,Hotel Management

酒店回复: Dear Anne,We're sorry to learn that your experience left you feeling this way. While it’s disappointing to know we didn’t meet your expectations, we appreciate you giving us a try. Your comments are noted and will be shared with our team as we continue working to provide a better experience for all our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management