酒店回复: Thanks for letting us know about your recent stay. I do apologize that your stay was not only up to your standards but ours as well. Hopefully the next time you are in the area you will give us a chance to redeem ourselves. Safe travels.
3.0分
其他
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Internet problems, man passed out in dining room
Ok stay. Was kind of creeped out regarding an aa male passed out in dining room while trying to enjoy breakfast. Staff seemed to not mind but not appropriate for a nice hotel. Internet connectivity terrible. Was told to enter room number and last name which only brought up screen to book another stay with Marriot Bonvoy. Spent 30 minutes trying to get on line so went to desk and was told I needed a code which they had failed to give me. Obviously they knew of this problem but failed to address it.
Disappointing to say the least.
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酒店回复: Thanks for letting us know about your recent stay. I do apologize that we feel short of your expectations. We will use your survey as a teaching moment so that this doesn't occur with other guests. Safe travels.
2.0分
家庭亲子
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We got put in a room that was on a list of “do not assign” to. Key wouldn’t work. Went to front desk and then the worker realized she assigned us one of those rooms.
Got to another room, carpet was dirty, bathroom floor was filthy, door latch would not lock, and the beds had lipstick and other dirty spots all over them.
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酒店回复: Thanks for letting us know about your recent stay. I do apologize that we were not only up to your standards but ours as well. Your comments will be shared with the team and will be used as a teaching moment. Safe travels.
5.0分
其他
good time!
breakfast was great, staff was very helpful and friendly!
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酒店回复: Thanks for letting us know about your recent stay. Hearing that a guest has enjoyed their time with us is always a pleasure. We look forward to having you stay again any time you are in the area. Safe travels.
2.0分
家庭亲子
Staff not friendly or knowledgeable. I have a billing issue that needs corrected
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酒店回复: I do apologize about your experience. The hold on your personal card has already been released and it is up to the bank to release it on their side.
2.0分
其他
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Check your room before unpacking.
Fairfield Hotels are normally super clean. This hotel has decided that they will turn off the AC units when not occupied. Unfortunately in Mississippi in June, the humidity is too high. The AC would have kept the room humidity low and the mildew smell would have been prevented.
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酒店回复: Thank you for letting us know about your recent stay. I do apologize about your experience. It is not our policy to turn the units off when rooms are not occupied for the very reason that you stated, it is hot and humid in MS. I do apologize that this is what you experienced during your stay. We will definitely use this as a teaching moment with the staff. Safe travels.
3.0分
其他
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The best part of our stay was being greeted by the friendliest hotel staff i seen in awhile. Jamari was the front desk person, he had our room key ready to go and gave us clear instructions on where the room was. Our room was conveniently located by the elevator. It was a little warm in the hallway but being greeted by such a friendly staff person and feeling welcomed made this short stay much more comfortable. Room and bathroom size is great. Breakfast was good and coffee tasted good.
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酒店回复: Thanks for letting us know about your recent stay. We look forward to having you stay again any time you are in the area. Safe travels.
5.0分
其他
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It was just what we needed, nothing special about the property. Just what you would expect out of a hotel. Beds were comfy and the room was clean. The only “complaint” that I would have is the lighting for the mirror was terrible. Overall nice property. I would book this property again.
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酒店回复: Thanks for letting us know about your recent stay. It is always a pleasure to hear that a guest has enjoyed their stay. We look forward to having you stay again any time you are in the area. Safe travels.
3.0分
其他
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The house keeping was not good. They did not clean our room. We were there 4 days. The only thing they did was pick up the dirty towels and then did not give us anymore. We had to call the front desk for more towels. The inside pool was not open
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酒店回复: Thanks for letting us know about your recent stay. Housekeeping service is every other day unless requested otherwise. Safe travels.
酒店和员工都很好，但早餐太糟糕了。下次我不会再住这里了。
印象不太好
淋浴的水不够热
电视不能正常工作
房间里有股陈旧的香烟味
Internet problems, man passed out in dining room
Ok stay. Was kind of creeped out regarding an aa male passed out in dining room while trying to enjoy breakfast. Staff seemed to not mind but not appropriate for a nice hotel. Internet connectivity terrible. Was told to enter room number and last name which only brought up screen to book another stay with Marriot Bonvoy. Spent 30 minutes trying to get on line so went to desk and was told I needed a code which they had failed to give me. Obviously they knew of this problem but failed to address it.
Disappointing to say the least.
We got put in a room that was on a list of “do not assign” to. Key wouldn’t work. Went to front desk and then the worker realized she assigned us one of those rooms.
Got to another room, carpet was dirty, bathroom floor was filthy, door latch would not lock, and the beds had lipstick and other dirty spots all over them.
good time!
breakfast was great, staff was very helpful and friendly!
Staff not friendly or knowledgeable. I have a billing issue that needs corrected
Check your room before unpacking.
Fairfield Hotels are normally super clean. This hotel has decided that they will turn off the AC units when not occupied. Unfortunately in Mississippi in June, the humidity is too high. The AC would have kept the room humidity low and the mildew smell would have been prevented.
The best part of our stay was being greeted by the friendliest hotel staff i seen in awhile. Jamari was the front desk person, he had our room key ready to go and gave us clear instructions on where the room was. Our room was conveniently located by the elevator. It was a little warm in the hallway but being greeted by such a friendly staff person and feeling welcomed made this short stay much more comfortable. Room and bathroom size is great. Breakfast was good and coffee tasted good.
It was just what we needed, nothing special about the property. Just what you would expect out of a hotel. Beds were comfy and the room was clean. The only “complaint” that I would have is the lighting for the mirror was terrible. Overall nice property. I would book this property again.
The house keeping was not good. They did not clean our room. We were there 4 days. The only thing they did was pick up the dirty towels and then did not give us anymore. We had to call the front desk for more towels. The inside pool was not open