酒店回复: Thanks for letting us know about your recent stay. I do apologize that your stay was not only up to your standards but ours as well. Hopefully the next time you are in the area you will give us a chance to redeem ourselves. Safe travels.
4.0分
其他
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Overall the staff was nice and pleasant. The room NEEDED more dusting. I dusted what I could. The beds were comfortable and linen clean. Great locations to restaurants and attractions.
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酒店回复: Thanks for letting us know about your recent stay. I do apologize that the room was dusty and will be sure to let housekeeping now so that they are aware for future guests. We look forward to welcoming you back any time you are in the area. Safe travels.
4.0分
商务出差
The service here was excellent. The woman that checked me had the best attitude and was very helpful and friendly.
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酒店回复: Thanks for letting us know about your recent stay. It is always a pleasure to hear when a guest has enjoyed their stay. We look forward to having you stay again any time you are in the area. Safe travels.
5.0分
商务出差
Rooms are always extremely clean and the staff is probably the friendliest in the area!
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酒店回复: Thanks for letting us know about your recent stay. Hearing that a guest has enjoyed their time is always a pleasure. We look forward to having you stay again any time you are in the area. Safe travels.
3.0分
其他
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Internet problems, man passed out in dining room
Ok stay. Was kind of creeped out regarding an aa male passed out in dining room while trying to enjoy breakfast. Staff seemed to not mind but not appropriate for a nice hotel. Internet connectivity terrible. Was told to enter room number and last name which only brought up screen to book another stay with Marriot Bonvoy. Spent 30 minutes trying to get on line so went to desk and was told I needed a code which they had failed to give me. Obviously they knew of this problem but failed to address it.
Disappointing to say the least.
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酒店回复: Thanks for letting us know about your recent stay. I do apologize that we feel short of your expectations. We will use your survey as a teaching moment so that this doesn't occur with other guests. Safe travels.
2.0分
家庭亲子
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We got put in a room that was on a list of “do not assign” to. Key wouldn’t work. Went to front desk and then the worker realized she assigned us one of those rooms.
Got to another room, carpet was dirty, bathroom floor was filthy, door latch would not lock, and the beds had lipstick and other dirty spots all over them.
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酒店回复: Thanks for letting us know about your recent stay. I do apologize that we were not only up to your standards but ours as well. Your comments will be shared with the team and will be used as a teaching moment. Safe travels.
5.0分
其他
good time!
breakfast was great, staff was very helpful and friendly!
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酒店回复: Thanks for letting us know about your recent stay. Hearing that a guest has enjoyed their time with us is always a pleasure. We look forward to having you stay again any time you are in the area. Safe travels.
2.0分
家庭亲子
Staff not friendly or knowledgeable. I have a billing issue that needs corrected
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酒店回复: I do apologize about your experience. The hold on your personal card has already been released and it is up to the bank to release it on their side.
2.0分
其他
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Check your room before unpacking.
Fairfield Hotels are normally super clean. This hotel has decided that they will turn off the AC units when not occupied. Unfortunately in Mississippi in June, the humidity is too high. The AC would have kept the room humidity low and the mildew smell would have been prevented.
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酒店回复: Thank you for letting us know about your recent stay. I do apologize about your experience. It is not our policy to turn the units off when rooms are not occupied for the very reason that you stated, it is hot and humid in MS. I do apologize that this is what you experienced during your stay. We will definitely use this as a teaching moment with the staff. Safe travels.
酒店和员工都很好，但早餐太糟糕了。下次我不会再住这里了。
印象不太好
淋浴的水不够热
电视不能正常工作
房间里有股陈旧的香烟味
Overall the staff was nice and pleasant. The room NEEDED more dusting. I dusted what I could. The beds were comfortable and linen clean. Great locations to restaurants and attractions.
The service here was excellent. The woman that checked me had the best attitude and was very helpful and friendly.
Rooms are always extremely clean and the staff is probably the friendliest in the area!
Internet problems, man passed out in dining room
Ok stay. Was kind of creeped out regarding an aa male passed out in dining room while trying to enjoy breakfast. Staff seemed to not mind but not appropriate for a nice hotel. Internet connectivity terrible. Was told to enter room number and last name which only brought up screen to book another stay with Marriot Bonvoy. Spent 30 minutes trying to get on line so went to desk and was told I needed a code which they had failed to give me. Obviously they knew of this problem but failed to address it.
Disappointing to say the least.
We got put in a room that was on a list of “do not assign” to. Key wouldn’t work. Went to front desk and then the worker realized she assigned us one of those rooms.
Got to another room, carpet was dirty, bathroom floor was filthy, door latch would not lock, and the beds had lipstick and other dirty spots all over them.
good time!
breakfast was great, staff was very helpful and friendly!
Staff not friendly or knowledgeable. I have a billing issue that needs corrected
Check your room before unpacking.
Fairfield Hotels are normally super clean. This hotel has decided that they will turn off the AC units when not occupied. Unfortunately in Mississippi in June, the humidity is too high. The AC would have kept the room humidity low and the mildew smell would have been prevented.