Yes the room was spotless and the staff was very nice. Wish that we could use the pool when wanted. We had to get the desk to open for us. I wish we could use our key to go to enter the pool.
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酒店回复: Dear MarloWe're thrilled to hear that you had such a wonderful stay with us! Your kind words about spotless room and our friendly and caring staff, great amenities, and excellent value mean the world to us. We're delighted to know that we were your first choice and hope to continue providing you with a clean and comfortable environment on your future visits.Warm regards,
2.0分
其他
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I normally don’t leave reviews but this needs to be said. The front desk was disrespectful at check In. The beds were horrible hard as a rock we had three adults and all of us could barely sleep. Then in the morning at 8:50am we were told to not eat breakfast because she wanted to clean up. I would only stay here if you had no other choice.
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酒店回复: Dear Austin,Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet expectations, and we sincerely apologize for the discomfort and inconvenience you encountered. Please know that your feedback regarding the front desk service, mattress comfort, and breakfast experience has been taken seriously and shared with our team. We are committed to providing a welcoming and restful experience for all our guests, and we regret that we fell short during your visit. Your comments are important to us as we continue working to improve both our service and guest satisfaction. We hope you might consider giving us another opportunity in the future to provide you with a more comfortable and positive stay.Warm regards,ManagementQuality Inn
5.0分
其他
It was nice and quiet and clean . Staff very helpful and respectful. Thank you
3.0分
其他
The Continental breakfast could've had more choices. Bed was comfortable. Room was ok. Shower,tub need fixed.
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酒店回复: Dear MarleneThank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Monee I-57.As a guest you are truly valued.Your feedback about the stay satisfaction is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,
5.0分
商务出差
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Very nice and clean hotel for the price! Nice and quiet this trip. I come to Monee once a month for business and it's a nice place to stay.
I am a choice member not sure how I get points for the rewards
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酒店回复: Dear Anne,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay very nice and quiet, clean accommodations, All services met your expectations. Providing a welcoming and comfortable experience is our top priority, and it's always rewarding to know when we've succeeded.We appreciate you choosing us and look forward to welcoming you back soon!Warm regards,
3.0分
其他
The staff was very nice and the stay wasnt bad at all. Rooms were affordable However, the hotel isn't very clean.
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酒店回复: Dear Shekihan, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our staff, price affordability and services all met your expectations. Providing a welcoming and comfortable experience is our top priority, and it's always rewarding to know when we've succeeded.We appreciate you choosing us and look forward to welcoming you back soon!Warm regards,
5.0分
家庭亲子
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Great service! Very nice staff. Very upfront about the price and deposit on room. It has a pool that is well kept. You have to go to the front desk to get access but totally understandable to keep the pool clean and at capacity.
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酒店回复: Dear Angelina, Thank you for choosing our hotel for your recent stay. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We appreciate your feedback, and we hope to welcome you again in the future. Sincerely,
2.0分
情侣出游
Rude staff at front desk and a lot of construction going on with no signage was very unsafe
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酒店回复: Dear Brandon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks
我打电话给酒店，他们保证游泳池是开放的。我有一个残疾的妹妹，我们都来看望她，她非常想游泳，但我们检查时被告知游泳池无法使用。当我投诉时，前台的绅士告诉我他会为我们开放游泳池，但大约 15 分钟后，他说他不能。床非常不舒服。如果他们诚实地说游泳池无法使用，我就不会选择这家酒店了。他们确实给了我们折扣，但这仍然是一次非常不满意的住宿
预订这家酒店只是为了让孩子们可以游泳，但入住后发现他们的游泳池已经关闭，因为他们没有获得许可证。非常令人失望
床就像石头一样。
Yes the room was spotless and the staff was very nice. Wish that we could use the pool when wanted. We had to get the desk to open for us. I wish we could use our key to go to enter the pool.
I normally don’t leave reviews but this needs to be said. The front desk was disrespectful at check In. The beds were horrible hard as a rock we had three adults and all of us could barely sleep. Then in the morning at 8:50am we were told to not eat breakfast because she wanted to clean up. I would only stay here if you had no other choice.
It was nice and quiet and clean . Staff very helpful and respectful. Thank you
The Continental breakfast could've had more choices. Bed was comfortable. Room was ok. Shower,tub need fixed.
Very nice and clean hotel for the price! Nice and quiet this trip. I come to Monee once a month for business and it's a nice place to stay.
I am a choice member not sure how I get points for the rewards
The staff was very nice and the stay wasnt bad at all. Rooms were affordable However, the hotel isn't very clean.
Great service! Very nice staff. Very upfront about the price and deposit on room. It has a pool that is well kept. You have to go to the front desk to get access but totally understandable to keep the pool clean and at capacity.
Rude staff at front desk and a lot of construction going on with no signage was very unsafe