酒店回复: Dear Kaicui, Thank you for staying at Extended Stay America; it was a pleasure to have you! We value your comfort and appreciate your suggestions regarding a warmer sleeping environment. Your input is important, and we look forward to welcoming you back soon.Sincerely,Hotel Management
酒店回复: Dear Lisa, Thank you for sharing your feedback. We regret that your stay did not meet your expectations. Maintaining cleanliness and ensuring guest comfort are our top priorities, and your concerns are taken very seriously. We will be sharing this with our housekeeping team to implement additional precautions and necessary treatments. Also, please know that for maintaining cleanliness, dishware is kept at the front desk and is always available upon request. Your comments have been shared with our team to help us continue improving the guest experience.Sincerely,Hotel Management
酒店回复: Dear Frances, Thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
酒店回复: Dear Guest, Thank you for reviewing your stay. We apologize for the lack of a warm and informative check-in experience. It is important to us that guests feel welcomed and receive clear guidance upon arrival. We are also sorry for the inconvenience with the unreadable key card envelope and limited directions to your room. Your comments have been shared with our team to improve communication and ensure essential details are consistently provided. We appreciate your feedback regarding amenities and will consider ways to enhance overall convenience. Your insights are valuable to us, and we hope to welcome you back for a more seamless stay.Sincerely,Hotel Management
所在社区很好，处于san ramon中心，周围银行、购物、吃饭都很方便，走路都能到，房间内比较安静，超出预期
酒店位置很好，在一个安静的街区。
ESA 团队非常乐于助人且通情达理！我们下次出差还会预订这家酒店。
房间还大的，离costco很近，但是酒店没有任何服务可言，半夜房间开pary，吵闹了差不多一整夜，根本没人管，早餐说6:00-9:30，住三天，二天9:00以前去，就没有任何一点食物，连道歉也没，就说没有了。
经济型酒店较便宜，卫生一般，周边吃饭很方便
床上用品应该提供被褥，晚上不开空调就会很冷。
找个除虫公司！我刚到的时候，到处都是小蚂蚁。烦人，但并不可怕。我把一些密封的零食袋放在柜台上。第二天早上，数百只糖蚁爬满了袋子。这些袋子只好扔掉了。
厨房用具虽然有，但也仅此而已。没有炊具，没有盘子、玻璃杯，也没有餐具。什么都没有。看来这些都要额外付费。幸好我带了筷子，可以吃冷冻晚餐。
除此之外还好。但如果这些问题没有得到解决，我以后不会再住这里了。
我只能说，蚂蚁太多了。到处都是蚂蚁。就连我的邻居也遇到同样的问题。食物一刻也不能放，因为蚂蚁真的会爬出来。工作人员能做的就是把它们擦掉。
为我们办理入住的那个人不太热情友好。没怎么说话，也没告诉我们任何关于设施的信息。而且，我们甚至看不懂他在房卡信封上写了什么。不得不回去问他。他没有告诉我们去房间的路线，比如往左走还是往右走……沿着走廊走等等。他只是指着走廊说“往那边走”。也没有提到出口门，说最好把车停在那里，这样可以快速进房间。这些都是我们住过的其他地方都有的。另外，对于短期住宿来说，没有折叠行李架……因为时间太长，没法用梳妆台。
安静，步行即可到达购物和餐饮场所。靠近高速公路，但不会太近，不会听到车流声。帮我办理入住的人很棒，但之后就很少见到前台工作人员了。外带早餐小吃很不尽如人意。免费停车。