酒店回复: Dear Marie-Josée,Thank you for taking the time to tell us about your experience at Red Roof Inn & Suites Monee. Our primary goal is to provide all our guests with a positive experience that reflects the comforts of home and we are disappointed to see that your stay was not satisfactory. You indicated that you were unhappy with your stay because the sheets were damp, the pillowcases were stained and the other concerns mentioned are truly unfortunate. Please accept our sincere apologies for the negative impact this has had on your stay. At Red Roof, we are continually working to improve our hotel, so I really appreciate your feedback.In the future, if you encounter any problems during your stay with us, please do not hesitate to notify our front desk so that we can take care of the problem and ensure your satisfaction. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2.0分
其他
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There were stains on a bath towel
Some hairs in shower
A stain on the ceiling
Wall needs repainting
Stairwell smelled of dog and cigarettes, the carpet was probably a science experiment
I will say the mattress was comfortable, but with the towel being deemed acceptable, what else is deemed acceptable
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Monee. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the towels and the unpleasant smell you encountered at the hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof Management RediResponse Specialist
4.0分
其他
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Good stay for good price
Everything was good. The floor in the room was dirty, Turned the bottom of your feet solid black, and the drink machine took my money but overall pretty minor issues. Happy with the stay for the price
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Monee. We're glad to hear you were generally happy with your stay, especially considering the price. We appreciate you bringing the cleanliness issue and the room floor to our attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
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It was nice although the flooring in my room had areas that needs to be replaced. And there should have been some property maintenance outside to clear growing trees or bushes that encroached across the sidewalk in the front. Being handicapped a bit it was difficult to get around on the sidewalk from the handicap spots.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Monee. We're glad you found your stay nice overall. I apologize that the flooring in your room and the overgrown foliage outside detracted from your comfort, especially given your mobility challenges.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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Our bedroom spelt as if someone smoked previously. We also did not have a TV remote and when asking the front desk the gentleman helping me asked me what type of TV in the room we had, as if I should know? He wasn’t able to find a working remote so I said never mind on it.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Monee. I am saddened to hear that your stay was hindered due to the smell and TV remote issues you mentioned. Please accept our most sincere apologies for the inconvenience this may have caused you. To prevent this from happening again, my team has been made aware of your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is very important to us, so thank you for sharing. We hope you will allow us the opportunity to provide you with an improved experience during your next visit to the area.Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
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The Flop House
Overall outside looked unkept, entrance needed a good cleaning, inside there was a smell of something cooking it was in the halls and rooms, the rooms also needed work for chipped paint, found cob webs in the window, room was very damp ,bed sheets were almost wet how damp they were. Should be torn down and start over, would not recommend anyone staying there
1.0分
家庭亲子
Floor was dirty in room. Towels were like straw. Had to hunt for a person to check us in.
5.0分
其他
Family get away
Front desk and other staff members were amazing i will definately be back.
服务非常好
我付了两天的早餐钱,结果什么都没有。我已经受够了去哪儿都额外花钱却总是什么也吃不到。
酒店很破旧。从外面看一切都很好,但一进去就很糟糕。潮湿的气味无处不在。床单是湿的。枕套上沾满了血迹。墙壁上溅满了水花。不推荐作为酒店,哪怕住一晚也不推荐。午餐呢,果汁和咖啡机都停了。单独包装的松饼看起来不新鲜。不,说真的,相信我,最好去别处看看。
There were stains on a bath towel
Some hairs in shower
A stain on the ceiling
Wall needs repainting
Stairwell smelled of dog and cigarettes, the carpet was probably a science experiment
I will say the mattress was comfortable, but with the towel being deemed acceptable, what else is deemed acceptable
Good stay for good price
Everything was good. The floor in the room was dirty, Turned the bottom of your feet solid black, and the drink machine took my money but overall pretty minor issues. Happy with the stay for the price
It was nice although the flooring in my room had areas that needs to be replaced. And there should have been some property maintenance outside to clear growing trees or bushes that encroached across the sidewalk in the front. Being handicapped a bit it was difficult to get around on the sidewalk from the handicap spots.
Our bedroom spelt as if someone smoked previously. We also did not have a TV remote and when asking the front desk the gentleman helping me asked me what type of TV in the room we had, as if I should know? He wasn’t able to find a working remote so I said never mind on it.
The Flop House
Overall outside looked unkept, entrance needed a good cleaning, inside there was a smell of something cooking it was in the halls and rooms, the rooms also needed work for chipped paint, found cob webs in the window, room was very damp ,bed sheets were almost wet how damp they were. Should be torn down and start over, would not recommend anyone staying there
Floor was dirty in room. Towels were like straw. Had to hunt for a person to check us in.
Family get away
Front desk and other staff members were amazing i will definately be back.