酒店回复: Dear Chase, We sincerely apologize for the experience you described. We understand how frustrating it must have been to arrive and find issues with your reservation. Upon arrival, our Night Lead assisted you and explained that your reservation was temporarily unavailable due to our system’s nightly audit. To ensure your comfort, a room was promptly assigned under a walk-in booking. Following our conversation, we extended our sincere apologies and adjusted your rate to match your original reservation, and helped with the refund process since your reservation was through a third-party platform. We’re pleased that everything was resolved to your satisfaction, and we hope you will consider giving us another opportunity to provide the seamless, welcoming stay you expected.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for providing your feedback. We are truly sorry to learn that your experience did not meet expectations. The conditions you described are not in line with the standards we are committed to maintaining, and we regret the impact this had on your visit. Cleanliness is essential to us, and we are reviewing your comments carefully to ensure improvements. While the exterior presentation met your expectations, we understand the importance of consistency throughout. Your experience matters, and we hope to have another opportunity to offer you a more comfortable and well-maintained stay.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to review your recent stay with us. We are pleased that you highlighted our convenient location, and we certainly appreciate your kind comments about our dedicated team of associates. However, we hope you will accept our apologies for the disturbance you outlined in your room. Our pest control provider duly services the room regularly. Your comments will be reviewed with them again to ensure such instances are prevented beforehand. Additionally, we regret the inconvenience with the dishware. We value your feedback as we are always striving to enhance our guest experience. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
设施非常陈旧，基本设施。说包含早餐我都不好意思说。没有锅碗瓢盆和餐具。需要去办公室检查每件物品。
展开
酒店回复: Dear George, Thank you for your feedback. We regret that the accommodations and amenities did not meet your expectations. While we intend to provide convenience and comfort, we understand your disappointment regarding the limited in-room items and the breakfast selection. Please know that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. Also, our breakfast is designed as a grab-and-go option for added convenience, but we understand it may have felt limited for your needs. Your comments will be shared with our team to explore ways to improve the experience for future guests. We hope you might consider giving us another opportunity to provide a stay that feels more complete and enjoyable.Sincerely,Hotel Management
酒店回复: Dear Victoria, Thank you for bringing this to our attention. We're truly sorry for the unpleasant experience you encountered, especially so soon after arrival. The conditions you described fall far short of our standards, and we understand your decision to depart early. Please accept our sincerest apologies for the discomfort caused. We are actively addressing these concerns with our team to ensure better quality moving forward. We appreciate your patience regarding the refund process and hope to regain your trust in the future.Sincerely, Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
前台工作人员总是非常乐于助人。不过“早餐”的选择非常令人失望
展开
酒店回复: Dear Andrew, Thank you for your kind words about our team. We’re glad to hear the front desk left a positive impression during your visit. We apologize that the breakfast options didn’t meet your expectations. Your feedback is incredibly helpful as we continue to improve the guest experience. We truly value your input and look forward to the opportunity to welcome you again at Extended Stay America.Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
广告中出现的房间照片与实际情况不符。
展开
酒店回复: Dear Patricia, Thank you for sharing your feedback. We’re sorry that your stay did not completely align with your expectations. Your comments have been shared with our team to help us make improvements where possible. We appreciate your input and hope to provide a better experience on your next stay.Sincerely,Hotel Management
房间很不错，距离客户家比较近
离市中心非常近。
我们到达酒店后，他们的系统里竟然没有我们的预订信息。他们一点忙都没帮上。我们已经付过钱了，他们还让我们重新付钱。他们给我们安排的房间根本没打扫，床显然已经有人睡过了。工作人员凌晨1:30打电话到我们房间，说电脑出了问题，需要我们重新入住并付款！真是一团糟。
太脏了，简直是灾难现场！我不推荐任何人去那里！我发现毛巾里有头发。浴室很脏。房间里的所有东西都脏得一塌糊涂，我非常不开心，不得不睡觉。我别无选择。不过外面看起来还不错。里面糟透了。
需要进行重大升级
这个地方需要翻新。房间里的地毯很脏，没有餐具和锅碗瓢盆。空调坏了，没有USB接口。这个地方看起来很脏，实际上确实很脏。
可能不会再住这里了
前台员工都非常乐于助人，也很友好。周围环境感觉很安全，而且位置也很方便。房间本身还可以。床垫很舒服，但床单摸起来和闻起来都不太干净。冰箱里有一只虫子（我把它弄死了，不知道是什么虫子），第二天浴缸里又发现了一只虫子（和冰箱里的虫子种类不同——也许……可能是冰箱虫子的幼虫吧，我猜）。厨房里的所有用品（叉子、勺子、盘子、烤面包机等等）都必须向前台申请（而且我们得自己把它们搬到房间里），厨房里也没有抽屉可以放东西。考虑到这个价格，房间确实需要翻新了，我可能不会再住这里了。
设施非常陈旧，基本设施。说包含早餐我都不好意思说。没有锅碗瓢盆和餐具。需要去办公室检查每件物品。
等待退款。入住后20分钟内就退房了。房间里弥漫着新鲜的烟味，空调也坏了。浴室里有死小蟑螂。房间潮湿闷热
前台工作人员总是非常乐于助人。不过“早餐”的选择非常令人失望
广告中出现的房间照片与实际情况不符。