酒店回复: Dear Beatriz,We sincerely regret the many inconveniences you experienced during your stay. The situation he describes does not meet our quality and service standards. We are taking immediate steps to address and correct the aforementioned issues, including cleaning rooms and improving our refund processes. We are committed to improving to offer more satisfying experiences in the future.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Dear David,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
5.0分
商务出差
Comfortable room. Kind and professional staff. Clean. Safe parking. Hot water in the shower with solid pressure. Large TV with lots of channels. Comfy bed.
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酒店回复: Dear Diana,Thank you for your excellent feedback. We are delighted to hear that you enjoyed the comfortable room, clean surroundings, and reliable amenities such as the hot shower and large TV. It is wonderful to know that our kind and professional staff, along with the safe parking and cozy bed, helped make your stay pleasant. We truly appreciate your thoughtful review and look forward to welcoming you back for another comfortable and enjoyable visit.Sincerely, Hotel Manager
2.0分
商务出差
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The room smelt horrible. The mold was all over in the bathroom
I have videos of it. The toilet barely flushed. Things were damaged in there. Seen roaches also
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酒店回复: Dear Kristen,We regret the inconvenience caused and appreciate you sharing this feedback. Cleanliness and maintenance are top priorities, and your comments about the bathroom condition and pest concerns have been shared with our housekeeping and maintenance teams for immediate attention. We are committed to ensuring every guest enjoys a comfortable and hygienic stay and will address these issues promptly to enhance future experiences.Sincerely, Hotel Manager
3.0分
其他
I would have given it a better rating, but I had to deduct points due to the cobwebs on the ceiling. The people were nice.
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酒店回复: Dear Christina,Thank you for your feedback. We are glad to hear that you found our team to be kind and welcoming, as friendly service is something we take pride in. We also value your observation regarding the cobwebs, as cleanliness in every detail is very important to us. Your comment will be shared with our housekeeping team so closer attention can be given. We look forward to providing you with an even better experience on your next stay.Sincerely, Hotel Manager
1.0分
其他
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the place stunk so bad I had to remove bedspreads because of smell couldn't use ac it blew moldy smelling air into room only good thing was window pened to let in fresh air worst place ever
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酒店回复: Dear Lawrence,Thank you for sharing your feedback. We are glad to know you were able to enjoy the fresh air from the window, but we regret that the condition of the room and air quality did not meet expectations. Your comments about cleanliness and maintenance will be shared with our team to address these concerns and improve the guest experience. Insights like yours are valuable in helping us focus on what matters most. We appreciate your input and hope to provide you with a better stay in the future.Sincerely, Hotel Manager
1.0分
其他
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A lot of repairs are needed throughout the building. It smelled bad throughout the building. I don’t think they changed the sheets. They allowed animals in the building.
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酒店回复: Dear Michael,Thank you for sharing your feedback. We understand your concerns about the overall condition of the building, cleanliness, and the atmosphere during your stay. A fresh, well-maintained environment is important, and your comments show us where significant improvements are needed. Your feedback will be carefully reviewed as we focus on better upkeep, housekeeping, and overall guest comfort so that future visits feel more welcoming and enjoyable.Sincerely, Hotel Manager
5.0分
家庭亲子
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This is the worst hotel I have ever booked. Luckily we got a refund. The mold was so bad in our room that we were having breathing troubles after only an hour of being there. The pool was down right freezing for the kids. 0/10 wouldn’t recommend
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酒店回复: Dear Michelle,Thank you for sharing your experience. We regret to hear about the condition of your stay and understand how concerning it must have been. A safe and comfortable environment is essential, and your comments about mold and the pool highlight areas that need urgent attention. Your feedback will be taken seriously as we work toward improving both the quality of the rooms and the amenities. We appreciate your input and will use it to guide meaningful changes for future guests.Sincerely, Hotel Manager
3.0分
家庭亲子
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The front door needs to be replaced as it's incredibly hard to get the luggage carr in and out of it.
Breakfast was not great, not much to choose from, no fresh fruit or even yogurt.
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酒店回复: Dear Laurie,Thank you for your feedback. We apologize for the inconvenience with the front door and will look into improving its accessibility for luggage carts. We also appreciate your comments on the breakfast offerings, and we’ll consider adding more variety, including fresh fruit and yogurt, to better meet guest expectations. Your input helps us improve, and we hope to provide a better experience during your next stay.Sincerely, Hotel Manager
我们去纳什维尔，结果中间在Paducah逛晚了就订了这个酒店住下。整体还是中规中矩的，但是酒店里总觉着有些怪味，不知到是**还是印度什么香料。
整个酒店闻起来很难闻，床单被烧焦了，还被头发弄脏了。我想泡杯咖啡，因为天气很冷，肮脏的咖啡机从来没有清理过。暖气感觉不到，而且很吵，最糟糕的是我的退款花了 7 天才收到。
非常好
Comfortable room. Kind and professional staff. Clean. Safe parking. Hot water in the shower with solid pressure. Large TV with lots of channels. Comfy bed.
The room smelt horrible. The mold was all over in the bathroom
I have videos of it. The toilet barely flushed. Things were damaged in there. Seen roaches also
I would have given it a better rating, but I had to deduct points due to the cobwebs on the ceiling. The people were nice.
the place stunk so bad I had to remove bedspreads because of smell couldn't use ac it blew moldy smelling air into room only good thing was window pened to let in fresh air worst place ever
A lot of repairs are needed throughout the building. It smelled bad throughout the building. I don’t think they changed the sheets. They allowed animals in the building.
This is the worst hotel I have ever booked. Luckily we got a refund. The mold was so bad in our room that we were having breathing troubles after only an hour of being there. The pool was down right freezing for the kids. 0/10 wouldn’t recommend
The front door needs to be replaced as it's incredibly hard to get the luggage carr in and out of it.
Breakfast was not great, not much to choose from, no fresh fruit or even yogurt.