Showers didnt work properly, holes all over walls in room, poor maintance upkeep in the room and terrible around the outside of facilities
展开
酒店回复: Hello Miami,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Please be assured that we take all guest comments seriously and will address these issues with our maintenance team. Your input helps us improve our services for future guests.
2.0分
家庭亲子
展开
It was by the Harrah's Casino...housekeeping was rude and so was the kid working the front desk last nite...manager was an okay guy...definitely will not stay here again!
展开
酒店回复: Hello Dustin, We're sorry to hear about your experience with our staff. Guest satisfaction is a top priority for us, and we will address this issue internally. Your feedback is valuable to us as we strive to improve our services. We appreciate your comments and hope you consider giving us another chance in the future.
1.0分
家庭亲子
展开
Woof. Do not trust the pictures on the site. Do however trust the bad reviews, I should have looked before I booked. As we pulled in with random people walking through the parking lot that was mostly empty of cars, and caution tape across a section of the motel that looked like a car had driven into the wall (?!?), i knew i had made a mistake. If it was the opening of a movie I would have yelled at the screen for them to not stop there. The whole lobby and hallways reeked of undiluted cleaning chemicals (i have no idea how they made it smell so intense for so long), and our room smelled like cat pee. Old old old carpet that for SURE has been there when this place opened in 1989? Dark, dirty, and creepy. The sheets and towels seemed clean, thank goodness, Everything else however was just, ick. Someone put this place out of its misery.
展开
酒店回复: Hello Eric,We appreciate your feedback and apologize for falling short of expectations during your stay. We take all comments seriously and will address the issues you raised with the respective teams. Our aim is always to provide a comfortable and enjoyable experience for all our guests. Thank you for bringing this to our attention.
1.0分
其他
Not That Great
Very run down hotel. I had holes in my shower. The shower felt like a mist. Had a funky smell. Pool was damaged and closed.
展开
酒店回复: Hello Kevin,We appreciate your feedback and apologize for any inconvenience. Your comments will be shared with our team for further review and improvements. We hope you will consider giving us another opportunity to host you in the future.
1.0分
其他
展开
Only Superman has the strength to stay here.
What a disappointing stay. I booked a suite with hopes of a nice room. Instead I got the farthest away room from the lobby where all the pot smokers hang out. The beautiful pool that is highlighted in the listing is closed for the entire summer along with the hot tub. The continental breakfast was just as disappointing. Nasty, nasty, nasty.
展开
酒店回复: Hello Erik, We're sorry to hear about your disappointing experience. We strive to improve guest satisfaction and will address your concerns with the appropriate departments for further review and improvement. Your feedback is valuable to us and will assist us in enhancing our services for future guests to enjoy.
4.0分
商务出差
展开
It was the craziest thing. Outside this place is a disaster. Inside it's the nicest hotel room and the cleanest I have ever seen in my life. The difference is Stark. Stark Stark
展开
酒店回复: Hello Ralph, We appreciate your feedback and are glad to hear you enjoyed our clean and comfortable hotel rooms. Your comfort is our priority, and we strive to maintain high standards of cleanliness. We hope you had a pleasant stay overall.
5.0分
情侣出游
展开
We actually really enjoyed our stay here. Staff was friendly. Room was good and cleaned bed and jetted tub was amazing. I proposed to my boyfriend the last night room looked amazing that night.
展开
酒店回复: Hello Jessica,We are delighted to hear that you enjoyed your stay with us and that our friendly staff helped make your visit memorable. It is wonderful to hear that the room and amenities contributed to such a special moment. Thank you for choosing our hotel for this significant occasion.
3.0分
情侣出游
展开
The place was okay, but there were people in their cars in the parking lot that were just hanging out for hours. Others were at the doorway being loud and had a rowdy feel. Immediately around the hotel was large parking lots with little landscaping. It was okay.
展开
酒店回复: Hello Rebecca,We regret to hear about your experience. Our team aims to provide a comfortable environment for all guests. Your feedback will be shared with the appropriate departments for review. We appreciate you taking the time to bring this to our attention and hope to welcome you back in the future for an improved stay.
4.0分
家庭亲子
展开
I brought my mom to gamble for her 74th birthday. It was pleasant that we could walk to the ******. It was unfortunate that the property was run down and the pool was down for maintenance. The staff were very nice and it appeared to be clean for the most part. For a one night stay it was sufficient. I’d probably stay there again.
The fridge was broke in our room. I reported it when we left.
展开
酒店回复: Hello Jennifer, Thank you for sharing your feedback with us. We're glad to hear you found our location convenient and our staff friendly. We strive to provide a clean and pleasant stay for our guests. Your comments regarding the property and pool will be shared with our management team for review. We appreciate your understanding and hope to welcome you back in the future for another enjoyable stay.
3.0分
情侣出游
展开
This is an old and tired motel, set far away from the interstate next to a ******. Its low rates reflect the fact that it is near the end of its time. The location makes it handy for ****** traffic and for downtown Metropolis, if that is your destination.
展开
酒店回复: Hello Thomas, We appreciate you taking the time to share your experience with us. Our hotel's strategic location offers convenience for guests interested in exploring nearby attractions. Should you have any further feedback, please feel free to reach out to our management team for further assistance.
Showers didnt work properly, holes all over walls in room, poor maintance upkeep in the room and terrible around the outside of facilities
It was by the Harrah's Casino...housekeeping was rude and so was the kid working the front desk last nite...manager was an okay guy...definitely will not stay here again!
Woof. Do not trust the pictures on the site. Do however trust the bad reviews, I should have looked before I booked. As we pulled in with random people walking through the parking lot that was mostly empty of cars, and caution tape across a section of the motel that looked like a car had driven into the wall (?!?), i knew i had made a mistake. If it was the opening of a movie I would have yelled at the screen for them to not stop there. The whole lobby and hallways reeked of undiluted cleaning chemicals (i have no idea how they made it smell so intense for so long), and our room smelled like cat pee. Old old old carpet that for SURE has been there when this place opened in 1989? Dark, dirty, and creepy. The sheets and towels seemed clean, thank goodness, Everything else however was just, ick. Someone put this place out of its misery.
Not That Great
Very run down hotel. I had holes in my shower. The shower felt like a mist. Had a funky smell. Pool was damaged and closed.
Only Superman has the strength to stay here.
What a disappointing stay. I booked a suite with hopes of a nice room. Instead I got the farthest away room from the lobby where all the pot smokers hang out. The beautiful pool that is highlighted in the listing is closed for the entire summer along with the hot tub. The continental breakfast was just as disappointing. Nasty, nasty, nasty.
It was the craziest thing. Outside this place is a disaster. Inside it's the nicest hotel room and the cleanest I have ever seen in my life. The difference is Stark. Stark Stark
We actually really enjoyed our stay here. Staff was friendly. Room was good and cleaned bed and jetted tub was amazing. I proposed to my boyfriend the last night room looked amazing that night.
The place was okay, but there were people in their cars in the parking lot that were just hanging out for hours. Others were at the doorway being loud and had a rowdy feel. Immediately around the hotel was large parking lots with little landscaping. It was okay.
I brought my mom to gamble for her 74th birthday. It was pleasant that we could walk to the ******. It was unfortunate that the property was run down and the pool was down for maintenance. The staff were very nice and it appeared to be clean for the most part. For a one night stay it was sufficient. I’d probably stay there again.
The fridge was broke in our room. I reported it when we left.
This is an old and tired motel, set far away from the interstate next to a ******. Its low rates reflect the fact that it is near the end of its time. The location makes it handy for ****** traffic and for downtown Metropolis, if that is your destination.