Property is very dated and rooms were not very clean. Musty smell and staff were very negative. Never been run out of my room before check-out before. Won’t be back, first ever negative review on *******
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酒店回复: We are sorry you did not have a pleasant stay. Customer service is really important for us and we will have your feedback looked into
1.0分
商务出差
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Room climate terrible. Heat wouldn’t turn off so it turned into an inferno. Had to run the A/C to offset the heat. Both units had to run simultaneously.
Room ok. No coffee maker. Coffee in lobby was pretty horrid.
No Wifi. Was told it was spotty. Meaning it didn’t work.
Breakfast buffet a joke. (See photo) Later told I didn’t even get that because I used a booking service, which of course promoted the free breakfast.
Tried to cancel second night but could not at the hotel. They said I had to cancel through the service. The service tried, but surprise! No go. So I had to pay for a second night I didn’t use. Went elsewhere.
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酒店回复: Thanks for staying with us. We apologise your stay was not pleasant. In future if there is any issues, please do inform front desk and they will provide you another room. We at Super 8 Chaska cannot make any edits to any reservations made from OTT platforms. For any changes you would require to work with them. Breakfast is available as per franchise requirements. Your inputs are valuable and we really work towards customer service and will look into the feedback provided by you.
2.0分
其他
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The staff was friendly, and the sheets are clean. The floor felt grimy and there was dust and dirt on much of the rest of the room and bathroom. There were things left in the fridge from the person who had previously stayed in the room. The room smelled musty, which made it harder to breathe.
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酒店回复: Thanks for staying with us. Your feedback is important and we will ensure all your response is looked into. Customer satisfaction is most important for us. Super 8 Chaska
2.0分
其他
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Had to call a personal number from my personal just to check in, got into my room. ***** hair in the bathtub, mini fridge didn't work. Walls were dirty. TV was fuzzy for the first hour. Poor lighting.
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酒店回复: Thanks for staying with us. Your feedback is important and we will ensure all your response is looked into. Customer satisfaction is most important for us. Super 8 Chaska
3.0分
情侣出游
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The man at the front desk was extremely nice and toled me about the struggles of keeping good staff. But the rooms where dirty. Shower curtain was moldy the floor had dead bugs and other peoples lint. Fridge still had food in it. The tables hadnt been whiped off and had drink rings on the side tables. The building is old but the bed was comfortable and clean and near the minnesota renaissance festival.
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酒店回复: Thanks for staying with you and providing feedback . We will work with the staff and have your concerns addressed
1.0分
其他
Don't stay here
The room smelled like human feces. The pillows were stained yellow and brown. The window had no screen.
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酒店回复: Thanks for your response. Here at Super 8 Chaska we strive for providing great customer service. Your feedback is important and look into this
5.0分
其他
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Picture showed waffle maker-danishes and yogurt with coffee and juice was breakfast. Hallways had a terrible odor, floor was coated in dirt, long hair in the bathroom, shower sprayed everywhere, and red stains consistent with possible beg bugs on the white sheets.
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酒店回复: Thanks for your response and spending your time with us. Customer satisfaction is important for us and we are looking into the feedback provided by you
1.0分
商务出差
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Never again
I stayed a night that was very full payed over 100 for a room I couldn’t even fall asleep in as the place was noisy with accessories. There was bugs apparently someone left the window wide open with the screen out and let bugs in guy said it was his last room and I paid before I got up there. He warned me of a stained toilet I understood but the overall stay and appearance of this place was unpleasant. I would have taken pictures but wasn’t in it trying to take photos either.
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酒店回复: Appreciate you taking the time and providing the feedback. Thanks for staying with us and apologize that your stay was not pleasant. Customer satisfaction is a key for us and we will ensure steps on feedback provided by you
1.0分
其他
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Property, rooms, entire building needs total remodeling. Carpets filthy. Very limited breakfast. Ice machine not good. Above air conditioner open space to outside. Had to use towel to block it. Entry area dirty and smelled.
Only one person on staff and he was checking in and doing cleaning and laundry. He was pleasant.
Would not stay here again or recommend it to anyone!
.
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酒店回复: Thank you for your business . we are the new owners and the property is been remodeled soon. we do have a house keeper. Thank you.
4.0分
情侣出游
Comfortable and clean bed and very nice staff. Near a lake with walking paths. Walking distance to coffee shops!
酒店回复: Thank you for staying with us and enjoyed your stay.
Property is very dated and rooms were not very clean. Musty smell and staff were very negative. Never been run out of my room before check-out before. Won’t be back, first ever negative review on *******
Room climate terrible. Heat wouldn’t turn off so it turned into an inferno. Had to run the A/C to offset the heat. Both units had to run simultaneously.
Room ok. No coffee maker. Coffee in lobby was pretty horrid.
No Wifi. Was told it was spotty. Meaning it didn’t work.
Breakfast buffet a joke. (See photo) Later told I didn’t even get that because I used a booking service, which of course promoted the free breakfast.
Tried to cancel second night but could not at the hotel. They said I had to cancel through the service. The service tried, but surprise! No go. So I had to pay for a second night I didn’t use. Went elsewhere.
The staff was friendly, and the sheets are clean. The floor felt grimy and there was dust and dirt on much of the rest of the room and bathroom. There were things left in the fridge from the person who had previously stayed in the room. The room smelled musty, which made it harder to breathe.
Had to call a personal number from my personal just to check in, got into my room. ***** hair in the bathtub, mini fridge didn't work. Walls were dirty. TV was fuzzy for the first hour. Poor lighting.
The man at the front desk was extremely nice and toled me about the struggles of keeping good staff. But the rooms where dirty. Shower curtain was moldy the floor had dead bugs and other peoples lint. Fridge still had food in it. The tables hadnt been whiped off and had drink rings on the side tables. The building is old but the bed was comfortable and clean and near the minnesota renaissance festival.
Don't stay here
The room smelled like human feces. The pillows were stained yellow and brown. The window had no screen.
Picture showed waffle maker-danishes and yogurt with coffee and juice was breakfast. Hallways had a terrible odor, floor was coated in dirt, long hair in the bathroom, shower sprayed everywhere, and red stains consistent with possible beg bugs on the white sheets.
Never again
I stayed a night that was very full payed over 100 for a room I couldn’t even fall asleep in as the place was noisy with accessories. There was bugs apparently someone left the window wide open with the screen out and let bugs in guy said it was his last room and I paid before I got up there. He warned me of a stained toilet I understood but the overall stay and appearance of this place was unpleasant. I would have taken pictures but wasn’t in it trying to take photos either.
Property, rooms, entire building needs total remodeling. Carpets filthy. Very limited breakfast. Ice machine not good. Above air conditioner open space to outside. Had to use towel to block it. Entry area dirty and smelled.
Only one person on staff and he was checking in and doing cleaning and laundry. He was pleasant.
Would not stay here again or recommend it to anyone!
.
Comfortable and clean bed and very nice staff. Near a lake with walking paths. Walking distance to coffee shops!