酒店回复: Thank you for staying with us. We are happy to know that you had a great stay. Please note that our breakfast is complimentary for our guest's and there is no charge. We look foreword to seeing you again for your lodging needs!
4.0分
其他
Room was good. The walk area outside was not cleaned off very well and needed ice melt put down for safety of patrons.
3.0分
其他
Bed and bathroom was clean. The room walls, window curtians had stains and were dirty. There was also lady bugs and stink bugs on the window sills.
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酒店回复: I do apologize for any issues with your stay. We strive to see that you have the best stay possible. We llook Forword to seeing you again in your travels!
2.0分
其他
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We were told during booking that we could schedule a late check out. This is why we purchased this room. During the online check in process the night before, I mentioned we needed late check out again. No one called to tell us we couldn’t. When we went to check in, we were looked at like we were crazy when we asked for late check out. We were told there is absolutely no way we could do late check out. If the maid knocks on the door we have to be out. If I had known this before the cancellation period, I would have cancelled.
We also reserved over a month ago a king bed. When we checked in, we were told they didn’t have king beds and had two double beds. Why do we then make reservations for rooms that cannot then be accommodated?
I have never left a 2 star review in my life. I’m easy to please, but the entire experience was disappointing.
Overall rooms were clean. Beds were extremely hard, but to be expected for the price of the room. I think I won’t ever book a Super 8 again.
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酒店回复: I do apologize for the inconvenience. We had a sellout event and were unable to fullfill your request. Again, I do apologize for the inconvenience.
4.0分
其他
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I didn't have shampoo in room. Breakfast was not the greatest. Omelets was in a baggie with no date of when made, looked disgusting. Bread in a baggie for toast. Ended up going to McDonald's for breakfast.
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酒店回复: Thank you for choosing Super 8 by Wyndham Mattoon. We look forward to seeing you again in your travels
5.0分
其他
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The property was very easy to get to. We went to a concert up at The Peterson Park and we were able to go on a side road all the way to our hotel from the park..
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酒店回复: Thank you for responding. We appreciate your feedback and hope to see you again in your travels!
3.0分
家庭亲子
Altho the area was having an issue with their water, I feel they could've gotten some bottled water so they could at least have coffee in the morning
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酒店回复: We do apologize for the inconvenience and hope to see you again in your travels!
2.0分
其他
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Don't expect anything fancy. Staff at the front desk was in pajama pants and sloppy tshirt in the late afternoon. Breakfast consisted of coffee, cold cereal and yogurt. It was quiet though as everyone else was at the nearby hotels and only 2 cars in parking lot of Super 8.
5.0分
家庭亲子
Clean, quiet, room was nice ...enjoyed our stay thabk you
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酒店回复: Thank you for responding. We appreciate your feedback and hope to see you again in your travels!
5.0分
家庭亲子
Good hotel. Friendly. Parking is good. It’s clean.
一个休息的好地方，非常经济而且干净。很喜欢它有额外点菜的早餐服务，虽然有费用，但是经济实惠，非常好吃
Room was good. The walk area outside was not cleaned off very well and needed ice melt put down for safety of patrons.
Bed and bathroom was clean. The room walls, window curtians had stains and were dirty. There was also lady bugs and stink bugs on the window sills.
We were told during booking that we could schedule a late check out. This is why we purchased this room. During the online check in process the night before, I mentioned we needed late check out again. No one called to tell us we couldn’t. When we went to check in, we were looked at like we were crazy when we asked for late check out. We were told there is absolutely no way we could do late check out. If the maid knocks on the door we have to be out. If I had known this before the cancellation period, I would have cancelled.
We also reserved over a month ago a king bed. When we checked in, we were told they didn’t have king beds and had two double beds. Why do we then make reservations for rooms that cannot then be accommodated?
I have never left a 2 star review in my life. I’m easy to please, but the entire experience was disappointing.
Overall rooms were clean. Beds were extremely hard, but to be expected for the price of the room. I think I won’t ever book a Super 8 again.
I didn't have shampoo in room. Breakfast was not the greatest. Omelets was in a baggie with no date of when made, looked disgusting. Bread in a baggie for toast. Ended up going to McDonald's for breakfast.
The property was very easy to get to. We went to a concert up at The Peterson Park and we were able to go on a side road all the way to our hotel from the park..
Altho the area was having an issue with their water, I feel they could've gotten some bottled water so they could at least have coffee in the morning
Don't expect anything fancy. Staff at the front desk was in pajama pants and sloppy tshirt in the late afternoon. Breakfast consisted of coffee, cold cereal and yogurt. It was quiet though as everyone else was at the nearby hotels and only 2 cars in parking lot of Super 8.
Clean, quiet, room was nice ...enjoyed our stay thabk you
Good hotel. Friendly. Parking is good. It’s clean.