It was under construction had, no elevator and most of it seemed dusty because of construction. We had booming sounds that we could feel in our room. We got there about 8:30 pm.
Our room was clean and breakfast was good. We were not aware of the construction to the building in and out.
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酒店回复: Carol, thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the ongoing renovations, including the lack of elevator access, construction dust, and the noise you experienced during your stay. We truly appreciate your understanding and are glad to hear that your room was clean and that you enjoyed breakfast. Once the renovations are complete, the hotel will be beautiful, and we look forward to welcoming you back to experience the improvements firsthand.
4.0分
家庭亲子
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The hotel is under major renovation. It should be disclosed when making reservations. Room was clean and I think updated. No closet, hangers or iron. Room numbers are taped on the door. At least construction noise ended at 8 pm. Out looks terrible. Had to walk under a welder.
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酒店回复: Rebecca, thank you for your honest feedback. We understand how the ongoing renovations and lack of certain in-room amenities impacted your stay, and we appreciate your patience as we work through this major transformation. We’re glad you found your room clean and updated, and we’re working hard to improve communication so guests are better informed prior to arrival. Once the renovations are complete, the hotel will be beautiful, and we hope to have the pleasure of hosting you again so you can enjoy the finished product.
1.0分
其他
this hotel is fully under construction and not identified as such. it is located in a sketchy hood with no nearby services.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Our property is currently undergoing extensive renovations to enhance the guest experience, and we understand how frustrating it must have been to arrive without full awareness of the construction. We are working closely with our booking partners to ensure this information is clearly communicated prior to arrival.We also appreciate your note regarding the surrounding area. While the hotel is located just off the interstate for convenient travel access, we recognize that clear communication about available nearby services is equally important, and we’ll take your feedback into account to better inform future guests.We value your comments and hope you’ll consider giving us another opportunity to provide you with an improved experience once our renovations are complete.
4.0分
其他
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Our pet was welcome. The first staff members we encountered were super friendly and polite. The overnight person seemed to do the best she could, but could have improved her people skills. The last staff member we encountered was nice. Please provide the following for your guests in the future: makeup remover wipes and full bottles of products in the room. (The body wash in the shower was completely empty, and the lotion and hand soap were nearly empty.) Additionally, when you are doing renovations and amenities such as your pool are closed, it would be nice to see this on the website BEFORE a person books a room.
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酒店回复: Grace, thank you for your thoughtful feedback and for highlighting both the positives and areas for improvement. We’re so glad to hear that you and your pet felt welcome and that several of our team members made a great impression. We truly appreciate your suggestions regarding room amenities and communication about renovations—these are very helpful as we work to enhance the guest experience. Once our renovations are complete, the hotel will be beautiful, and we look forward to welcoming you back to enjoy the upgrades firsthand.
1.0分
家庭亲子
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You really should let people know if the property is under construction on the web and let them decide whether to stay or not. There was drywall dust on and in everything, hallways reeked of paint and dust. Dust in the rooms, furniture that was falling apart and we were TOLD the rooms were finished and had new furniture, swimming pool (not that i would have used it) was not in working order. The breakfast was horrible.
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酒店回复: Jeffrey, thank you for taking the time to share such detailed feedback. We’re truly sorry that your stay did not reflect the quality and comfort we aim to provide. Your comments regarding communication about our renovations, cleanliness, and breakfast are all taken very seriously, and we will be reviewing them closely with our team to ensure improvements are made. These renovations are extensive, but once completed, the property will be beautiful and greatly improved for all our guests. We understand your frustration and appreciate you bringing these issues to our attention so we can address them promptly.
2.0分
其他
The motel was under major construction and while our room was okay, we had to walk a long distance from
the car to our room carrying luggage.
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酒店回复: Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused by the construction and the long walk to your room with luggage. We understand how frustrating that must have been after traveling. While we are excited about the improvements being made, it’s important that our guests remain comfortable in the meantime. We’ll be reviewing ways to improve room assignments and accessibility during this period. We truly value your patience and hope you’ll consider giving us another chance once renovations are complete.
4.0分
家庭亲子
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The motel is being renovated so it is a bit messy around the stairs. A large tractor trailer truck is in the side of the building and is running I assume to keep the air conditioner on...noisy.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad you chose to stay at the Ramada by Wyndham Statesville, and we truly appreciate your patience during our renovation period. We understand how the construction activity and the noise from the truck may have been disruptive, and we apologize for the inconvenience.Our renovation work is focused on making significant improvements to our property so that future stays will be more comfortable and enjoyable. In the meantime, your feedback is very helpful in ensuring that we better manage these temporary challenges for our guests.We hope to welcome you back once our updates are complete so you can enjoy a more seamless and refreshed experience.
2.0分
商务出差
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The property was under construction so it was load during the day. I had to work so it was not the best conditions. Ice machine were not working. Everything was dusty from construction.
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酒店回复: Thank you for taking the time to leave a review. I apologize that your stay was disrupted by the construction noise, dust, and limited amenities like the ice machine. We know how important a comfortable and quiet space is, especially when traveling for work, and I regret that we fell short during your visit. Please know that these updates are part of our renovation to improve the guest experience, and we appreciate your patience as we work through them. I hope you will consider giving us another chance once the project is complete.
2.0分
商务出差
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Hotel currently undergoing major construction.
This hotel is currently undergoing a MAJOR renovation. It is essentially a construction site. I would check whether construction is on-going before staying here.
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酒店回复: Thank you for your comments. We understand your disappointment with the level of construction during your stay, and we apologize for the disruption. Our renovations are extensive and meant to significantly enhance guest comfort and amenities in the long term. We hope you will consider returning once the upgrades are finished so we can provide the fully refreshed experience we are aiming for.
卧室很不干净。他们正在装修，所以整个地方乱糟糟的。楼上房间的门缝下面足足有一英寸半宽。我们发现了老鼠屎。
It was under construction had, no elevator and most of it seemed dusty because of construction. We had booming sounds that we could feel in our room. We got there about 8:30 pm.
Our room was clean and breakfast was good. We were not aware of the construction to the building in and out.
The hotel is under major renovation. It should be disclosed when making reservations. Room was clean and I think updated. No closet, hangers or iron. Room numbers are taped on the door. At least construction noise ended at 8 pm. Out looks terrible. Had to walk under a welder.
this hotel is fully under construction and not identified as such. it is located in a sketchy hood with no nearby services.
Our pet was welcome. The first staff members we encountered were super friendly and polite. The overnight person seemed to do the best she could, but could have improved her people skills. The last staff member we encountered was nice. Please provide the following for your guests in the future: makeup remover wipes and full bottles of products in the room. (The body wash in the shower was completely empty, and the lotion and hand soap were nearly empty.) Additionally, when you are doing renovations and amenities such as your pool are closed, it would be nice to see this on the website BEFORE a person books a room.
You really should let people know if the property is under construction on the web and let them decide whether to stay or not. There was drywall dust on and in everything, hallways reeked of paint and dust. Dust in the rooms, furniture that was falling apart and we were TOLD the rooms were finished and had new furniture, swimming pool (not that i would have used it) was not in working order. The breakfast was horrible.
The motel was under major construction and while our room was okay, we had to walk a long distance from
the car to our room carrying luggage.
The motel is being renovated so it is a bit messy around the stairs. A large tractor trailer truck is in the side of the building and is running I assume to keep the air conditioner on...noisy.
The property was under construction so it was load during the day. I had to work so it was not the best conditions. Ice machine were not working. Everything was dusty from construction.
Hotel currently undergoing major construction.
This hotel is currently undergoing a MAJOR renovation. It is essentially a construction site. I would check whether construction is on-going before staying here.