酒店回复: Dear Janette,Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that certain amenities did not meet your expectations. Your comments help us identify areas for improvement, and we regret any inconvenience this may have caused during your brief stay. We value all guest input and hope you’ll consider giving us another opportunity to provide a more comfortable and satisfying visit in the future.Sincerely,Hotel Management
酒店回复: Dear Jonathan, Thank you for your feedback. We’re sorry to hear about the issues you encountered, including the moldy smell, cleanliness concerns, and the condition of the bed and floors. This is not reflective of our standards, and we are addressing these problems with our team immediately. We appreciate your comments as they help us improve. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
没有电梯
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the lack of an elevator during your stay. We understand how this may have affected your comfort and ease while at the property. Your feedback is important and helps us evaluate ways to improve the guest experience. We hope you might consider giving us another opportunity in the future so we can provide a visit that is more convenient and enjoyable.Sincerely,Hotel Management
5.0分
其他
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Holiday, solo stay-cay: Brought my food/drinks, personal items, and never left the room! The pot, pan and tableware provided were sufficient. The fact that the lounge chair is a recliner was a kiss from God! I only wish they allowed firesticks to connect to the TV or provided Netflix or something. Two nights might've turned into four!
2.0分
其他
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I booked this hotel for my son and his kids specifically because it says breakfast but there was NO BREAKFAST at all. He could have stayed at my hotel and bought breakfast if we had known. FALSE ADVERTISEMENT on website.
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酒店回复: Dear Guest, Thank you for providing your valuable feedback. We apologize for any miscommunication or frustration regarding our breakfast option, as it was never our intention to mislead. Our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day. It is intended as a light and convenient option. Ensuring a positive experience for our guests is our top priority, and your feedback is important to us as we continually seek to improve. We look forward to the opportunity to welcome you back so we can provide you with an even better experience next time.Sincerely,Hotel Management
3.0分
家庭亲子
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There was no breakfast choices other than a nutrigrain bar.
The bedroom bathroom door was in poor condition. The door to the room didnt lock all the time.
No conditioner
Staff was really nice though.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are glad you found our team pleasant and helpful, though we regret that several aspects of your stay did not meet expectations. Your comments regarding breakfast variety and room maintenance have been noted and will be shared with management for review and improvement. We truly value your input and hope you will give us another opportunity to provide a more comfortable and satisfying experience.Sincerely,Hotel Management
2.0分
商务出差
Very strong off putting musty odor in multiple rooms. Would recommend only for short stays. They do allow pets which is the only reason we booked.
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酒店回复: Dear Guest, Thank you for sharing your experience. We regret that the room environment did not meet expectations and understand how that can affect comfort. We appreciate your feedback and will share it with our team to ensure a fresher and more pleasant atmosphere for future guests. We are glad our pet-friendly policy added convenience to your stay and hope you will consider visiting again for an improved experience.Sincerely,Hotel Management
这地方有点糟糕。
设施老旧。价格不高还是合理。服务还是不错的。
前台小姐非常乐于助人，态度友好，工作出色！房间里的两张床单上都有毛发，厨房和浴室的地板也脏兮兮的，满是灰尘。我没能睡着，因为床上痒痒的，睡得也不舒服。我想去洗衣房洗衣服，但洗衣房太脏了，他们应该打扫的时候却不来检查。我对这次入住体验很失望。很抱歉，我必须实话实说。前台小姐的客户服务很棒。谢谢你们的帮助！🙏
我们一家只住了一晚，晚上10点多入住，第二天早上11点前退房。他们没有免费的洗发水和护发素，也没有冰块。
照片根本无法反映实际情况。住宿条件太差，住6号汽车旅馆会更好。霉味弥漫。大堂有漂白剂味。浴缸脏兮兮的。床垫弹性不好。地板脏兮兮的。
没有电梯
Holiday, solo stay-cay: Brought my food/drinks, personal items, and never left the room! The pot, pan and tableware provided were sufficient. The fact that the lounge chair is a recliner was a kiss from God! I only wish they allowed firesticks to connect to the TV or provided Netflix or something. Two nights might've turned into four!
I booked this hotel for my son and his kids specifically because it says breakfast but there was NO BREAKFAST at all. He could have stayed at my hotel and bought breakfast if we had known. FALSE ADVERTISEMENT on website.
There was no breakfast choices other than a nutrigrain bar.
The bedroom bathroom door was in poor condition. The door to the room didnt lock all the time.
No conditioner
Staff was really nice though.
Very strong off putting musty odor in multiple rooms. Would recommend only for short stays. They do allow pets which is the only reason we booked.