酒店回复: Dear Sherly,Thank you for taking the time to share your review regarding your stay at the Red Roof PLUS+ Statesville. We are pleased to know that everything met your expectations during your stay. We strive to provide a consistently positive experience for all our guests, and your feedback validates our efforts. We hope to continue to provide great experiences for you at Red Roof. We would love to see you again, should your travels bring you back to our area.Very truly yours,HannahRed Roof Management RediResponse Specialist
4.0分
情侣出游
原文
翻译提供方：Google
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酒店回复: Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Statesville and I appreciate your 8/10. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We hope to continue to provide great experiences for you here at Red Roof. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
2.0分
其他
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They only soap was in a dispenser pretty hard to take a shower that way. the website said a light breakfast the only thing available was coffee that's not light breakfast. I will not be going back!!
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Statesville. I am truly sorry to hear about the concerns you experienced during your stay. I understand your frustration regarding the soap dispenser and the limited breakfast options. Please note that breakfast is not offered at this property; we provide complimentary coffeehouse-style coffee and tea in the lobby only. Please accept my sincerest apologies for failing to meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JohnRed Roof Management RediResponse Specialist
2.0分
情侣出游
The room smelled like it was a smokers paradise. The toilet seat was completely broken and the tub was disgustingly dirty.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Statesville. I am disappointed that your experience did not meet your expectations. We're sorry to learn that your stay was marred by the condition of the room and the toilet seat you mentioned. This is not reflective of the standards we strive for.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope to have another chance to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
4.0分
商务出差
Clean room, safe area, friendly staff. Room is a bit dated and TV options limited. Great value for price paid.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Statesville. We're delighted you found the room clean, the area safe, and our staff friendly. We also appreciate your feedback regarding the dated room and limited TV options.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Lady that checked me in was very short kinda rude. I worked all day drove 5 hours to get here went to take a shower and there's no soap to wash. Went to front desk still no soap. I spent $83.00 and cant even take a shower. What a waste of my time and money. Very unhappy, should get at least half of my money back but im sure i won't. Thomas very unhappy Corson. Room 111
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Statesville. We are sorry that your experience did not meet your expectations due to the interaction you had with the staff and the lack of soap. Please accept our sincerest apologies for the inconvenience and frustration this caused. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
5.0分
其他
I love this pet-friendly place. The rooms are large, clean and quiet. Even being on the ground floor, there was minimal noise.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Statesville. It's wonderful to hear you enjoyed your stay at our pet-friendly hotel! We're so pleased that you found our rooms spacious, clean, and quiet, especially on the ground floor. We strive to provide a comfortable environment for all our guests, including their furry companions.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist
2.0分
商务出差
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It was subpar and we paid way too much for this room. Burns spots on the linens… we have pictures…mold in shower, curtains full of holes, it is what would expect and have paid for a $39.00 room.
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酒店回复: I am sincerely sorry to hear about your disappointing experience and that the room did not meet your expectations. The burns on the linens, mold in the shower, and holes in the curtains are certainly not reflective of the standards we strive to uphold. Please accept our apologies for failing to provide you with a comfortable stay that is worth the price paid. We take your feedback seriously and will address these issues immediately.
我很喜欢这里所有人都很友善和尊重人这一点。
阿三开的，住了三天没给我打扫卫生，靠着马路吵的要死
都好
不
They only soap was in a dispenser pretty hard to take a shower that way. the website said a light breakfast the only thing available was coffee that's not light breakfast. I will not be going back!!
The room smelled like it was a smokers paradise. The toilet seat was completely broken and the tub was disgustingly dirty.
Clean room, safe area, friendly staff. Room is a bit dated and TV options limited. Great value for price paid.
Lady that checked me in was very short kinda rude. I worked all day drove 5 hours to get here went to take a shower and there's no soap to wash. Went to front desk still no soap. I spent $83.00 and cant even take a shower. What a waste of my time and money. Very unhappy, should get at least half of my money back but im sure i won't. Thomas very unhappy Corson. Room 111
I love this pet-friendly place. The rooms are large, clean and quiet. Even being on the ground floor, there was minimal noise.
It was subpar and we paid way too much for this room. Burns spots on the linens… we have pictures…mold in shower, curtains full of holes, it is what would expect and have paid for a $39.00 room.