Person checking us in was difficult to understand and not too helpful. The hotel is starting to show its age and needs some new decor.
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酒店回复: We’re delighted to hear that you enjoyed your stay with us and that our team, accommodations, and amenities met your expectations. Guest satisfaction is our top priority, and it’s always rewarding to know our efforts made a positive impact.We truly appreciate you choosing to stay with us and hope to welcome you back again soon when your travels bring you back to the area.
2.0分
其他
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The sheets and bathroom were clean. But the room smelled like cigarette smoke and was in desperate need of a deep cleaning. The comforter on the bed was questionable. It had numerous stains on it so it was hard to tell if it was actually clean. The furniture was badly worn. Overall, it wasn’t a relaxing experience but it was a place to sleep.
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酒店回复: Thank you for sharing your feedback with us. While I’m glad to hear your sheets and bathroom were clean, I’m truly sorry that other aspects of your stay fell short of expectations.A lingering smoke smell, stained bedding, and worn furniture are not the standards we aim to provide. We are currently working through a number of deep-cleaning and room-update projects, and your comments help us identify exactly where extra attention is needed. I will be reviewing the condition of the comforter and furnishings in that room immediately to ensure this doesn’t happen again.We appreciate you giving us a try, and we hope you’ll consider staying with us again so we can provide a far more comfortable and relaxing experience. If you’d like to speak with us directly about your stay, please feel free to reach out.
5.0分
其他
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The front desk clerk, Krista and the housekeeping supervisor, Misty went above-and-beyond in their service to me and my family. They are my Hannibal Angels.
We all slept really well. The mattresses were so comfortable.
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酒店回复: We’re delighted to hear that you enjoyed your stay with us and that our team, accommodations, and amenities met your expectations. Guest satisfaction is our top priority, and it’s always rewarding to know our efforts made a positive impact.We truly appreciate you choosing to stay with us and hope to welcome you back again soon when your travels bring you back to the area.
5.0分
其他
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First room wasn’t clean. The gentlemen working the front desk quickly got us a new room. And upgraded us as well. Breakfast was ok they was out of sugar up at the coffee station. And i was disappointed the juice machine wasn’t working. But it was a decent continental breakfast.
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酒店回复: Dear Curtis,Thank you for choosing Quality Inn & Suites Hannibal and for awarding us a perfect 10/10 rating.While we are pleased that you enjoyed your stay, please accept our sincere apologies for the initial oversight regarding your room's readiness. We strive for perfection in every guest arrival, and I am glad our front desk team was able to resolve the matter promptly with an upgrade to enhance your experience.Furthermore, we appreciate your detailed feedback regarding the breakfast service. We have addressed the equipment maintenance and stocking issues with our culinary team to ensure our continental breakfast meets the high standards our guests expect.It was a privilege to host you, and we look forward to welcoming you back for an even more seamless stay in the future.Sincerely, Management TeamQuality Inn & Suites Hannibal
2.0分
其他
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The definitely felt neglected. Carpet torn by bathroom door, shower faucet extremely filthy, bathroom door knob not attached, the heater vent cover filthy. Not ideal.
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酒店回复: We sincerely apologize that your stay did not meet expectations. This is not the level of service or comfort we strive to provide, and we appreciate you bringing these concerns to our attention. Please know your feedback has been shared with our management team so we can address the issues and improve moving forward.We hope you’ll consider giving us another opportunity in the future to provide you with the quality stay you deserve.
2.0分
其他
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The room had a mildew smell in it but that we survived. Went to breakfast and not a good experience. NO juice, coffee ran out, food was not cooked properly (biscuits were NOT cooked through), eggs were cold, yogurt was warm. I felt sorry for the front staff as they had to tell customers it was "supply issues" for the lack of food. The cook came out a couple times and was on his phone the whole time. I looked back in the kitchen, looking for someone, and it was horrible!!! FILTHY. Boxes thrown all over the floor, microwave was upside down on the floor, just total disarray.... I would not recommend until it is fixed up and staff can handle guests...
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the condition of your room and the breakfast service you encountered. What you described is far from our standards, and your comments have been immediately addressed with our housekeeping and breakfast teams to ensure corrective action is taken. We are currently working on deep cleaning, reorganization, and retraining efforts to improve both the kitchen area and food quality.We truly appreciate your feedback—it helps us identify where improvements are needed most. We hope you’ll consider giving us another opportunity in the future to provide you with a much better stay.
2.0分
其他
paid extra for room with jacuzzi tub
rhe jets did not work and hotel made no effort to rectify
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酒店回复: We’re glad to hear that there were aspects of your stay you enjoyed, and we also appreciate you bringing your concerns to our attention. Your comments help us identify areas where we can improve, and we are actively working to address them.We value your input and hope you’ll consider staying with us again in the future so we can provide an even better experience.
1.0分
其他
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I was double charged because of a system glitch. Was told they couldn't refund it and that I would have to dispute it with my bank "if " it went through (it did). We paid for the room with a hot tub and the hot tub was so damaged, we could not use it. The room smelled and was dirty. Stains on the blanket, pillows smelled like sweat. We felt gross staying there and never got comfortable. They did give me a partial refund on the stay but yet I still have the second double charge still. Did I mention this was our wedding anniversary as well. Thanks for ruining our night and first stay in Hannibal! Can I please get my refund now?
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酒店回复: We sincerely apologize that your stay did not meet expectations. This is not the level of service or comfort we strive to provide, and we appreciate you bringing these concerns to our attention. Please know your feedback has been shared with our management team so we can address the issues and improve moving forward.We hope you’ll consider giving us another opportunity in the future to provide you with the quality stay you deserve.
3.0分
其他
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Room was ok. Dated with peeling wall paper and in need of a deep clean. Dead bugs in the windows. Breakfast was lacking, gravy was Luke warm, eggs were cold, waffle batter empty and juice machine was broken.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations. Your comments about the wallpaper, cleanliness, and breakfast quality have been shared with our housekeeping and breakfast teams so we can address these issues promptly. We’ve also scheduled additional deep cleaning and equipment maintenance to prevent similar concerns. We appreciate your input—it helps us continue improving the guest experience, and we hope you’ll consider giving us another opportunity to provide a much better stay in the future.
不能说它完全破旧，但确实有点过时了。入住办理的小哥很棒，房间也很大，但也就仅此而已了。地方又黑又潮。我会附上照片，它们会更有说服力。
最糟糕的是房间里的噪音，从凌晨1点左右开始持续了两个多小时。前一个半小时，我们房间里基本上经历了音爆。整个房间都在震动，尤其是天花板，根本无法入睡，实际上是把我们吵醒了。这种噪音每隔15到60秒就重复一次，持续了一个半小时。震耳欲聋的“轰”声。我们住在顶楼，所以不可能是有人在我们楼上跳。也许噪音是来自隔壁房间，有人在猛烈撞击。最后45分钟，我们一直听到隔壁房间的孩子哭泣，大概从凌晨2:45到3:30。
Person checking us in was difficult to understand and not too helpful. The hotel is starting to show its age and needs some new decor.
The sheets and bathroom were clean. But the room smelled like cigarette smoke and was in desperate need of a deep cleaning. The comforter on the bed was questionable. It had numerous stains on it so it was hard to tell if it was actually clean. The furniture was badly worn. Overall, it wasn’t a relaxing experience but it was a place to sleep.
The front desk clerk, Krista and the housekeeping supervisor, Misty went above-and-beyond in their service to me and my family. They are my Hannibal Angels.
We all slept really well. The mattresses were so comfortable.
First room wasn’t clean. The gentlemen working the front desk quickly got us a new room. And upgraded us as well. Breakfast was ok they was out of sugar up at the coffee station. And i was disappointed the juice machine wasn’t working. But it was a decent continental breakfast.
The definitely felt neglected. Carpet torn by bathroom door, shower faucet extremely filthy, bathroom door knob not attached, the heater vent cover filthy. Not ideal.
The room had a mildew smell in it but that we survived. Went to breakfast and not a good experience. NO juice, coffee ran out, food was not cooked properly (biscuits were NOT cooked through), eggs were cold, yogurt was warm. I felt sorry for the front staff as they had to tell customers it was "supply issues" for the lack of food. The cook came out a couple times and was on his phone the whole time. I looked back in the kitchen, looking for someone, and it was horrible!!! FILTHY. Boxes thrown all over the floor, microwave was upside down on the floor, just total disarray.... I would not recommend until it is fixed up and staff can handle guests...
paid extra for room with jacuzzi tub
rhe jets did not work and hotel made no effort to rectify
I was double charged because of a system glitch. Was told they couldn't refund it and that I would have to dispute it with my bank "if " it went through (it did). We paid for the room with a hot tub and the hot tub was so damaged, we could not use it. The room smelled and was dirty. Stains on the blanket, pillows smelled like sweat. We felt gross staying there and never got comfortable. They did give me a partial refund on the stay but yet I still have the second double charge still. Did I mention this was our wedding anniversary as well. Thanks for ruining our night and first stay in Hannibal! Can I please get my refund now?
Room was ok. Dated with peeling wall paper and in need of a deep clean. Dead bugs in the windows. Breakfast was lacking, gravy was Luke warm, eggs were cold, waffle batter empty and juice machine was broken.