Rooms smell musty. Not many gluten free options. No water pressure. Crusty sheets. Hard beds. $700 for two night was definitely not worth it.
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酒店回复: Thank you for taking the time to share your experience. We're genuinely sorry to hear that your stay did not meet expectations. Guest comfort and satisfaction are very important to us, and it's clear we missed the mark during your visit.We regret that the room conditions and amenities fell short — especially the musty smell, low water pressure, and bedding concerns. These are issues we take seriously, and we've already addressed them with our housekeeping and maintenance teams to ensure improvements are made.We also understand how important dietary options are, and we’re actively working on expanding our gluten-free offerings to better serve all guests.Regarding the value, we aim to provide a quality experience that reflects the cost, and we're sorry you didn’t feel that was delivered in this case. Your feedback helps us make the necessary changes, and we truly appreciate you bringing these concerns to our attention.We hope you'll consider giving us another chance in the future so we can provide you with the stay you deserve.
3.0分
其他
There was no fan in the bathroom, which due to poor ventalation created black mold on the shower.
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酒店回复: Thank you for taking the time to share your feedback.We’re very sorry to hear about the issue you experienced with the bathroom ventilation and the presence of mold in the shower. That’s certainly not the standard we aim to uphold, and we appreciate you bringing it to our attention. Our maintenance and housekeeping teams have been notified to address this promptly and ensure it doesn’t happen again.Your comfort and experience are very important to us, and we hope you’ll consider giving us another opportunity to provide you with a much-improved stay.
5.0分
其他
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The room was clean and very nice. I had King room, it had a couch (pull out i believe), microwave, fridge, and a bathroom with a tub.
The pool area was sooo cute. The gym was decent. only a couple machines. small.
My only complain would be that the hot tub/spa was disgusting. It appreared to have skin flakes or something and then while relaxing I watched a couple that was exercising, finish their workout with sitting in the hot tub…. I know there is a shower provided but it was kinda sad to see that the result of people not showering after working out is showing up in the hot tub and probably pool. So I did get a little grossed out. But that could just be me. So the hot tube was flaky and not like, hot hot. Room was awesome and the area of the pool and gym was nicely set up. Staff was kind and quick with checking in. Breakfast was good as well.
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酒店回复: Thank you so much for taking the time to share your thoughtful 10/10 review! We're thrilled to hear that you enjoyed your King room and appreciated the added touches like the pull-out couch, microwave, and fridge. It’s great to know the setup of our pool and gym area made a positive impression as well, and we’re especially glad our staff and breakfast helped make your stay even more enjoyable.We truly appreciate your honest feedback regarding the hot tub. Cleanliness and guest comfort are top priorities for us, and we’re sorry to hear that your experience with the spa didn’t meet expectations. Your comments have been shared with our maintenance and housekeeping teams so we can ensure proper monitoring and guest etiquette reminders are in place. Thank you for bringing it to our attention — guest insights like yours help us improve.We hope to welcome you back again soon for an even better experience!
1.0分
情侣出游
The AC was awful! Outdated everything! Water did not get cold. Smelly. We were catfished by the 9.2 review.
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酒店回复: Dear Emily,Thank you for taking the time to share your feedback. I'm truly sorry to hear that your stay fell so far below expectations. Please accept my sincere apologies for the issues you experienced with the AC, water temperature, and overall condition of the room. That’s certainly not the experience we aim to provide, and I understand how disappointing this must have been — especially when your expectations were based on our usual review score.We take comments like yours very seriously and are actively addressing the concerns you raised. Our goal is to provide a comfortable, clean, and welcoming stay to every guest — and clearly, we missed the mark during your visit.I'd very much like the opportunity to make this right. If you're open to it, I’d love to personally invite you back for a complimentary stay so you can experience the level of service and comfort we’re known for.
5.0分
其他
Our daughter attends Minn St Mankato. This property is very convenient and walkable for all resources surrounding campus.
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酒店回复: Thank you so much for your perfect rating and kind words! We're thrilled to hear that our location worked out so well for your visit to Minnesota State Mankato. Being within walking distance to campus and nearby amenities is something many of our guests appreciate, and we're glad it made your stay convenient. We hope to welcome you back again whenever you're visiting your daughter — Go Mavericks!
4.0分
其他
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Fair; uncomfortable bed
Clean room, friendly staff. Minor maintenance issues (loose toilet seat, partly clogged sink drain) Mattress sagged in the middle and was not very comfortable.
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酒店回复: Thank you for taking the time to share your feedback and for highlighting the cleanliness of your room and the friendliness of our staff — we’re glad those aspects stood out during your stay.We do apologize for the maintenance issues you experienced, and we appreciate you bringing them to our attention. We’ll make sure our team addresses the toilet seat, sink drain, and mattress right away to ensure future guests have a more comfortable experience.Your comments help us improve, and we truly hope to have the opportunity to welcome you back for an even better stay next time!
4.0分
其他
Nice stay
Great location.
Room was not ready by 3:00.
Suite was nice. Furnishings needed replaced.
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酒店回复: Thank you for your feedback! We're glad to hear you enjoyed our convenient location and that you found the suite comfortable. We apologize that your room wasn’t ready by 3:00 and appreciate your patience. We also appreciate your comments on the furnishings — we’re always looking for ways to improve, and your input is helpful. We hope to have the chance to welcome you back for an even better experience next time!
地理位置绝佳，而且非常干净！
很可惜，我姐姐和姐夫没能入住。
一切都如预期，只是我们预订了一间带壁炉的套房，入住时却发现房间里没有壁炉，而且所有带壁炉的房间都已被预订。我认为这更多是Trip.com的失误，而非酒店的失误。
Rooms smell musty. Not many gluten free options. No water pressure. Crusty sheets. Hard beds. $700 for two night was definitely not worth it.
There was no fan in the bathroom, which due to poor ventalation created black mold on the shower.
The room was clean and very nice. I had King room, it had a couch (pull out i believe), microwave, fridge, and a bathroom with a tub.
The pool area was sooo cute. The gym was decent. only a couple machines. small.
My only complain would be that the hot tub/spa was disgusting. It appreared to have skin flakes or something and then while relaxing I watched a couple that was exercising, finish their workout with sitting in the hot tub…. I know there is a shower provided but it was kinda sad to see that the result of people not showering after working out is showing up in the hot tub and probably pool. So I did get a little grossed out. But that could just be me. So the hot tube was flaky and not like, hot hot. Room was awesome and the area of the pool and gym was nicely set up. Staff was kind and quick with checking in. Breakfast was good as well.
The AC was awful! Outdated everything! Water did not get cold. Smelly. We were catfished by the 9.2 review.
Our daughter attends Minn St Mankato. This property is very convenient and walkable for all resources surrounding campus.
Fair; uncomfortable bed
Clean room, friendly staff. Minor maintenance issues (loose toilet seat, partly clogged sink drain) Mattress sagged in the middle and was not very comfortable.
Nice stay
Great location.
Room was not ready by 3:00.
Suite was nice. Furnishings needed replaced.