small space heater- no smoke alarm in room-only wires hanging out where it should have been-hotel appears very aged and not well maintained
2.0分
其他
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The room had a cold bottle of beer in the fridge and a cheeseburger wrapper in the trash. The facility was not secure, anyone could come in. I understand the place was renovating many rooms, but it was dirty. The pictures posted online must of been from a better time. The fountain was not functioning. It was over priced. I had booked two nights and would have checked out after the first, but circumstances had me spending little time there anyway.
5.0分
其他
The hotel was very clean and had a nice variety for breakfast. Breakfast area was kept clean and well stocked.
2.0分
其他
They was doing construction on The floor I was on . The had 10 Mexican people in the hallway drinking and partying. They refuse to give me my money back.
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酒店回复: Thank you for bringing this to our attention, and I’m very sorry for the experience you described. We are currently undergoing renovations, but we do not allow any guests or workers to drink, party, or cause disturbances inside the hallways. That behavior is unacceptable, and I will be addressing this situation immediately with both our staff and the contractors on site. Regarding your refund, our policy requires issues to be reported to the front desk during the stay so we can address the problem right away or move you to another room
1.0分
其他
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When we stayed here it was still a LaQuinta. It had long-term residents there. The hallways were dirty. Kids ran up and down the hallways screaming after 10 pm. One of the little girls lived there. If we had to stay more than one night we would have changed hotels. As we checked out, we specifically asked if they had charged us with any incidentals. They said no, but there was a $25 charge on my credit card. I can’t seem to get that money back. The hotel didn’t match any of the pictures on your website. I am so disappointed in the entire experience.
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酒店回复: Thank you for sharing your feedback, and I’m very sorry for the experience you described. I do want to clarify one important point: our hotel has never been a LaQuinta. It was previously a Quality Inn, and we are currently operating as Festus Inn while undergoing full renovations to upgrade the property.Regarding the concerns you mentioned:We do not have long-term residents staying in our guest rooms.We take noise complaints very seriously, especially late at night.Hallway cleanliness and guest conduct are monitored daily, and any issues reported to the front desk are addressed immediately.About the $25 charge, that is an industry-standard temporary authorization hold for incidentals. It is not a charge and is automatically released by your bank within a few days, depending on your card provider’s processing time. If it has not fallen off, I will be happy to look into it personally and provide documentation.We are actively renovating and improving many areas of the hotel, and guest comfort remains a top priority during this transition. I would appreciate the chance to assist you directly — please feel free to contact me at the hotel so we can resolve the authorization hold and answer any questions you may have.Thank you again for bringing this to my attention.
1.0分
家庭亲子
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The property itself was horrible from the lobby to the room. The carpet looks like it hasn't been cleaned in years and the mold smell was terrible. I requested another room which was some what better but the smell is terrible. The pool was not clean. The experience here is one that I would never try again. The pictures on line does not look anything like it in person. The Code Inforcement needs to be called because this hotel needs an overhaul.
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酒店回复: Thank you for sharing your feedback about your recent stay. I’m very sorry to hear about your experience and the issues you described with the carpet, odor, and pool. This is not the impression we want to leave with any of our guests. I also want to clarify that the pictures you took are from our banquet hall area, which is scheduled to be renovated and upgraded. That space is separate from our guest rooms and does not reflect the condition or standards of our sleeping rooms. That said, I take your concerns very seriously. We are currently undergoing renovations and improvements throughout the property, including common areas, and your comments will be shared with our housekeeping and maintenance teams immediately to ensure everything is being addressed properly.
1.0分
家庭亲子
Room dirty, mirror cracked all the way down, shelf for towels hanging by one arm so no place for towels, stinky, pool to cold to get in and dirty.
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酒店回复: Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had. This is not the standard we strive to provide. We are currently undergoing a full renovation of the property, including guest rooms, bathrooms, and the pool area. The issues you mentioned—cleanliness, the cracked mirror, the loose towel shelf, and the pool conditions—are all being addressed as part of these upgrades, and I will be reviewing each of these items with our maintenance and housekeeping teams immediately. Your feedback is extremely valuable and helps us correct problems quickly. I hope you’ll consider giving us another chance once our renovations are completed so we can provide you with the much better experience you deserve. Thank you again for bringing this to our attention.
3.0分
家庭亲子
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When you drive around the building it looks like a homeless camp. Trash and garbage on the side walks like chicken bones. Every time we flushed the toilet in our room we had to use the plunger to just get water to go down. No sugars, stirrers, etc. For the coffee. Im sure we will not make that mistake again.
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酒店回复: You booked a non-refundable two-night stay but chose to check out a day early, citing an emergency. Despite that, I went above and beyond to work with ******* to get you a refund . Something that normally isn’t allowed on a non-refundable rate.It’s disappointing to see this review after the effort made to assist you. Would you like me to include our text message exchange here to clarify the full situation? Chirag Patel, General Manager
4.0分
家庭亲子
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I really don't want to give them a lousy review because they are trying to do repairs on the building. Beds were comfy, breakfast was good, tv works, and a nice shower!
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酒店回复: Thank you so much for your honest feedback and for recognizing the work we’re doing on the building. We really appreciate your patience with our repairs and upgrades. I’m glad to hear you enjoyed the comfortable beds, good breakfast, working TV, and nice shower – that means a lot to us as we continue improving the property. We hope you’ll visit us again so you can experience even more of the changes we’re making. Thank you for staying with us!
令人失望的住宿——强烈建议不要预订
我到费斯图斯参加车展，需要一家经济实惠且靠近当地设施的酒店。虽然这家酒店满足了基本要求，但我住宿期间的几乎所有其他方面都令人失望，有时甚至无法接受。
首先，酒店室内热得令人难以忍受。室内空调无法使用，我在住宿期间，公共区域的温度一直保持在80华氏度以上。办理入住手续很快，但前台工作人员似乎不熟悉酒店设施——甚至无法给我指引到游泳池的方向，由于完全没有指示牌，我一直没找到游泳池。
免费早餐坦白说简直是侮辱。食物选择很少，而且食欲不振——特别是英式松饼，硬得可以当冰球用。而且，闷热的环境使得在用餐区就座进食几乎不可能。
我的房间虽然干净，但远谈不上舒适。床垫非常硬——堪比睡在光秃秃的水泥地上——狭窄的马桶和淋浴区根本没有活动空间。我在房间和公共区域都看到了好几只蟑螂，这严重引发了我对清洁和维护的担忧。
虽然我理解酒店目前正在施工，而且我接触到的工作人员也很有礼貌，但这并不能成为整体体验不佳的借口。目前的条件对于付费客人来说根本无法接受。
我对这个地方寄予厚望，但最终却深感失望。除非你在预算范围内别无选择，或者等到翻修工程完全竣工（远远超出2025年），我强烈建议不要住在这里。我不会再来了。
Heater did not work-was provided a a
small space heater- no smoke alarm in room-only wires hanging out where it should have been-hotel appears very aged and not well maintained
The room had a cold bottle of beer in the fridge and a cheeseburger wrapper in the trash. The facility was not secure, anyone could come in. I understand the place was renovating many rooms, but it was dirty. The pictures posted online must of been from a better time. The fountain was not functioning. It was over priced. I had booked two nights and would have checked out after the first, but circumstances had me spending little time there anyway.
The hotel was very clean and had a nice variety for breakfast. Breakfast area was kept clean and well stocked.
They was doing construction on The floor I was on . The had 10 Mexican people in the hallway drinking and partying. They refuse to give me my money back.
When we stayed here it was still a LaQuinta. It had long-term residents there. The hallways were dirty. Kids ran up and down the hallways screaming after 10 pm. One of the little girls lived there. If we had to stay more than one night we would have changed hotels. As we checked out, we specifically asked if they had charged us with any incidentals. They said no, but there was a $25 charge on my credit card. I can’t seem to get that money back. The hotel didn’t match any of the pictures on your website. I am so disappointed in the entire experience.
The property itself was horrible from the lobby to the room. The carpet looks like it hasn't been cleaned in years and the mold smell was terrible. I requested another room which was some what better but the smell is terrible. The pool was not clean. The experience here is one that I would never try again. The pictures on line does not look anything like it in person. The Code Inforcement needs to be called because this hotel needs an overhaul.
Room dirty, mirror cracked all the way down, shelf for towels hanging by one arm so no place for towels, stinky, pool to cold to get in and dirty.
When you drive around the building it looks like a homeless camp. Trash and garbage on the side walks like chicken bones. Every time we flushed the toilet in our room we had to use the plunger to just get water to go down. No sugars, stirrers, etc. For the coffee. Im sure we will not make that mistake again.
I really don't want to give them a lousy review because they are trying to do repairs on the building. Beds were comfy, breakfast was good, tv works, and a nice shower!