staff was sweet, room was dirty, door didnt close all the way so you could see inside the room. overall not great. toilet was stained everywhere
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酒店回复: Hi Kathy,Thank you for your feedback. We’re glad to hear that our staff were friendly, but we sincerely apologize for the cleanliness issues and the door and toilet concerns you experienced. This is not the standard we strive to maintain, and we will address these issues with our team to ensure they are corrected. We appreciate you bringing this to our attention and hope to provide a much improved experience in the future.Jeremy Ward #Team6
3.0分
其他
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Water was turned off in the building for 2 hours. Housekeeping didn’t want to bring clean towels and said they don’t have any clean. Had to keep taking cards back to front desk to activate. Front desk older lady was rude and unhelpful
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酒店回复: Dear valued guest,We sincerely apologize for the inconvenience caused by the water being off for approximately two hours. This was due to emergency plumbing repairs, which we scheduled during off-peak hours (11:00 AM checkout and 3:00 PM check-in) to minimize disruption. Unfortunately, this also impacted our laundry service since water is essential for those operations.Regarding the key card issue, you are correct. Our cards can deactivate when placed near magnets, such as those in phones. We apologize for the frustration this caused.Lastly, we are truly sorry for the interaction you experienced with our staff. We have addressed this matter directly with the team member involved to ensure it does not happen again.Thank you for sharing your concerns. Your feedback helps us improve, and we appreciate your understanding.
1.0分
其他
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The very first room 136 bathroom was flooded with water. The room I was put smelled of a mildew smell. There was a dead roach lying in the door entrance of the room. The bed appears to have been slept in because the sheets were wrinkled and the pillow appeared to have been slept on. Also, the toilet had a bowel on the lid. Upon talking to the manager Jozzete at checkout she was very apologetic and professional. She offered me a free night stay but I assured her that I’d never stay at that motel again! She told me would talk with the general manager about a complete refund. Also, I booked through ******* and it says it’s an Extended Stay America and that there’s complimentary breakfast in which we’re all false. Didn’t learn that it was Motel 6 until after I had paid my money and received the confirmation email.
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酒店回复: Hi Lakendra,Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the inconvenience you experienced during your stay. This is not the level of service we strive to provide, and your comments have been shared with our management team for immediate attention. Jeremy Ward #Team6
5.0分
其他
This is always my go-to for a night's stay when I have wake up early in the morning friendly staff no matter the time of day
3.0分
其他
Room was clean but keys always had to be fixed,no service given during a four day stay,and TV service kept going out
1.0分
商务出差
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I checked out then got a charge of 25 dollars because the house keepers said the towels were damaged it was my blue Irish spring body wash to lazy to wash the towels so gave them to the manager and said they were damaged
5.0分
其他
Friendly staff, room was clean, amenities was also clean. Quiet area. Thank you.
4.0分
情侣出游
Room was clean and despite being near a busy road it was fairly quiet.
酒店太恶心了，房间里堆满了袋子，堆满了巨大的垃圾桶，地板上到处都是尿渍，家具磨损严重，损坏严重，墙底部的装饰脱落了，冰箱不制冷，空调虽然制冷，但是吹出冷风的风扇却不工作
客房清洁人员不得不给我们换了三次房间，因为前两个房间非常脏，切除室的那个人羞愧地告诉我，好吧，让我们处理我们剩下的最后一个房间，有两张床，而且我们的房间也很脏。必须自己打扫，因为已经快晚上11点了
staff was sweet, room was dirty, door didnt close all the way so you could see inside the room. overall not great. toilet was stained everywhere
Water was turned off in the building for 2 hours. Housekeeping didn’t want to bring clean towels and said they don’t have any clean. Had to keep taking cards back to front desk to activate. Front desk older lady was rude and unhelpful
The very first room 136 bathroom was flooded with water. The room I was put smelled of a mildew smell. There was a dead roach lying in the door entrance of the room. The bed appears to have been slept in because the sheets were wrinkled and the pillow appeared to have been slept on. Also, the toilet had a bowel on the lid. Upon talking to the manager Jozzete at checkout she was very apologetic and professional. She offered me a free night stay but I assured her that I’d never stay at that motel again! She told me would talk with the general manager about a complete refund. Also, I booked through ******* and it says it’s an Extended Stay America and that there’s complimentary breakfast in which we’re all false. Didn’t learn that it was Motel 6 until after I had paid my money and received the confirmation email.
This is always my go-to for a night's stay when I have wake up early in the morning friendly staff no matter the time of day
Room was clean but keys always had to be fixed,no service given during a four day stay,and TV service kept going out
I checked out then got a charge of 25 dollars because the house keepers said the towels were damaged it was my blue Irish spring body wash to lazy to wash the towels so gave them to the manager and said they were damaged
Friendly staff, room was clean, amenities was also clean. Quiet area. Thank you.
Room was clean and despite being near a busy road it was fairly quiet.