酒店回复: Hello Andres, Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciated the attention from our staff. We take all guest comments seriously, including your concerns about the odor in your room. Your input will be shared with the management team for further consideration as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.
1.0分
其他
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Litter in the hallway, food crumbs on the floor in the room, hair in the bed and the shower. The breakfast wasn't ready when we left at 6:30 and it started at 6. Front desk attendant wasnt visible.
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酒店回复: Thank you for bringing your concerns to our attention. We sincerely apologize that your experience was so disappointing. This is certainly not the standard we aim to deliver, and we regret that we were unable to meet your expectations. Your feedback is very important to us and will be used to make necessary improvements. We truly hope to have the opportunity to restore your confidence in our hotel in the future.
4.0分
商务出差
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Staff was courteous and room was pretty comfortable. Fairly quite hotel being near an interstate and in town.
Bathroom shower/tub combo had a ring around it so wife didn't use it. Bed sheets kept coming off at the corners which was unpleasant trying to sleep.
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酒店回复: Thank you so much for the perfect 10/10 rating! We truly appreciate your kind feedback and are delighted to know you had such a wonderful stay with us. Our team works hard to provide a clean, comfortable, and welcoming experience, and your support means a great deal to us.We look forward to welcoming you back again very soon!
2.0分
家庭亲子
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Čould not navigate the tv, room phone was not connected to any wire/ cable . breakfast choices fairly inedible,
Microwave broken in breakfast area.
We stayed there last year and were pleased with everything. I even tipped the woman managing the breakfast area . Food was good , area was spotless
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酒店回复: Thank you for sharing your experience. We’re sorry to hear that your stay fell below expectations. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience you experienced. Your feedback has been shared with our team so we can work on improving. We hope you will consider giving us another chance to serve you better.
3.0分
家庭亲子
Housekeeping was unavailable unless by appointment with 24hrs advance notice. Had to go down and ask for clean towels and toilet paper.
5.0分
其他
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I am always pleased with my stay at Festus comfort Inn. The staff is friendly. Smooth check in. The beds are comfortable. It is an older place. It's simple. But it's clean and comfortable. And consistent.
4.0分
情侣出游
Room was clean and available when checking in. Breakfast was not hot at 8:30am for various items.
5.0分
其他
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Mika went above and beyond even getting us ice when we checked in. As I was checking out Gary fell out used.Mika got him up and inside. Got ice and bandages. We were soon on our way.
3.0分
商务出差
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This hotel had some good points and some others that could use work.
1st the good:
Shower pressure
Good freezer(room wise)(temp)
The heater and ac unit worked great and kept the room comfortable
They had blackout drapes and the room was black as it could be. Loved this!
Bad:
The fan in the bathroom was noisy and was attached to the light so you had to hear it if you got up in the middle of the night
The refrigerator was in need of a defrost there was no room for food due to the ice build up.
No one came and cleaned the room or emptied the trash in the 4 nights i was there
Of the 4 nights i was there the wifi didnt work for 3 of them, i ended up using my hotspot for work and it cost me almost whatva night in the hotel would run in additional cost to my phone bill.
All in all i would give this hotel a 2.5 out of 5 and thats only because of the good things they had that most other hotels do not have.
3.0分
其他
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Adequate
This location needs an upgrade. It was adequate, but I wouldn't stay again unless there were no other options. Worn carpet, peeling/chipping paint, bath/shower had been repainted, but the paint was coming off, etc. Staff was friendly and worked hard, but there's only so much you can do with limited tools.
潮湿和香烟味很浓。服务不错。
Litter in the hallway, food crumbs on the floor in the room, hair in the bed and the shower. The breakfast wasn't ready when we left at 6:30 and it started at 6. Front desk attendant wasnt visible.
Staff was courteous and room was pretty comfortable. Fairly quite hotel being near an interstate and in town.
Bathroom shower/tub combo had a ring around it so wife didn't use it. Bed sheets kept coming off at the corners which was unpleasant trying to sleep.
Čould not navigate the tv, room phone was not connected to any wire/ cable . breakfast choices fairly inedible,
Microwave broken in breakfast area.
We stayed there last year and were pleased with everything. I even tipped the woman managing the breakfast area . Food was good , area was spotless
Housekeeping was unavailable unless by appointment with 24hrs advance notice. Had to go down and ask for clean towels and toilet paper.
I am always pleased with my stay at Festus comfort Inn. The staff is friendly. Smooth check in. The beds are comfortable. It is an older place. It's simple. But it's clean and comfortable. And consistent.
Room was clean and available when checking in. Breakfast was not hot at 8:30am for various items.
Mika went above and beyond even getting us ice when we checked in. As I was checking out Gary fell out used.Mika got him up and inside. Got ice and bandages. We were soon on our way.
This hotel had some good points and some others that could use work.
1st the good:
Shower pressure
Good freezer(room wise)(temp)
The heater and ac unit worked great and kept the room comfortable
They had blackout drapes and the room was black as it could be. Loved this!
Bad:
The fan in the bathroom was noisy and was attached to the light so you had to hear it if you got up in the middle of the night
The refrigerator was in need of a defrost there was no room for food due to the ice build up.
No one came and cleaned the room or emptied the trash in the 4 nights i was there
Of the 4 nights i was there the wifi didnt work for 3 of them, i ended up using my hotspot for work and it cost me almost whatva night in the hotel would run in additional cost to my phone bill.
All in all i would give this hotel a 2.5 out of 5 and thats only because of the good things they had that most other hotels do not have.
Adequate
This location needs an upgrade. It was adequate, but I wouldn't stay again unless there were no other options. Worn carpet, peeling/chipping paint, bath/shower had been repainted, but the paint was coming off, etc. Staff was friendly and worked hard, but there's only so much you can do with limited tools.