酒店回复: Hello Andres, Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciated the attention from our staff. We take all guest comments seriously, including your concerns about the odor in your room. Your input will be shared with the management team for further consideration as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.
3.0分
其他
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Adequate
This location needs an upgrade. It was adequate, but I wouldn't stay again unless there were no other options. Worn carpet, peeling/chipping paint, bath/shower had been repainted, but the paint was coming off, etc. Staff was friendly and worked hard, but there's only so much you can do with limited tools.
1.0分
情侣出游
Had only one bath towel for two people and had no shampoo for you to use!! Couldn't understand the person at the check in/check out counter!!
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Festus-St. Louis South.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with cleanliness. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
4.0分
其他
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Good place to stay, would have liked shampoo
Good place to stay. Clean, friendly staff, fridge in room. The breakfast bar is nice. Plenty of restaurants are nearby and a Schnucks grocery store is close.
My only complaint would be that I didn't see any shampoo in the bathroom or sink area. Most hotels provide shampoo.
Overall, however, I enjoyed my stay and would stay here again.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff. We take great pride in Comfort Inn Festus-St. Louis South and the services we provide for our guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
2.0分
商务出差
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I refused to stay at this property. Currently working toward a getting a refund. The photos are not an accurate depiction of the state of the property. The lobby, hallway, stairs, and lobby restroom were poorly maintained, filthy worn chairs in the lobby and there was an unpleasant odor everywhere I went.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Festus-St. Louis South.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
5.0分
家庭亲子
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The rooms were clean and the beds was nice and comfortable. The staff was friendly and air conditioning it was cold in the room when we got there so it was working. When we're in the area we'll stay there again.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff. We take great pride in Comfort Inn Festus-St. Louis South and the services we provide for our guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
5.0分
家庭亲子
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This hotel was a good place to stay and will be coming back. The staff were really friendly and polite. Convenient to restaurants and other stores. The only thing that we didn’t like was how there is no pool. What happened to every hotel having a pool lol.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff. We take great pride in Comfort Inn Festus-St. Louis South and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
3.0分
其他
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Overall a decent place for a night’s sleep
Room seemed clean but there were at least 10 hairs on the bed which stood out since they were dark black and the linens were all white. The lamp by the bed had numerous rust spots where the finish wore off. Only 2 bath towels in the room & no towel for floor. I didn’t notice till after I gave my 2 toddlers a bath or I would have got extra towels. I was alone with my 2 & 4 yr old and needed to get them to sleep so I didn’t want to take them down to the front desk for extra or leave them alone & no staff available to bring any at night. If you want room service you have to give them 24 hour notice to get it. Just a FYI, didn’t affect us since we stayed 1 night only. The food on breakfast buffet was pretty standard but decent overall. The diced potatoes were very spicy but some people may prefer that. Probably the best part of the stay was having the hot buffet breakfast of sausage, eggs, biscuits & gravy & waffles really. It was nice having a mini fridge to keep milk cold for my youngest. Location was okay, close to the funeral we were in town to attend. Room temp was great & AC worked well. Staff interaction was minimal but they were nice, just not very outgoing, like didn’t greet you or say anything unless you spoke to them first like at check in.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Festus-St. Louis South.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
5.0分
其他
Amazing Stay
Was a great place to stay, clean rooms, desk clerk was very courteous. Breakfast was great
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酒店回复: Hello Jay,Thank you for your kind words about the cleanliness of our rooms, the courteous service from our desk clerk, and your enjoyment of breakfast. We're glad to hear you had a great experience during your stay. Your feedback is invaluable to us and helps us continue to provide a welcoming environment for all of our guests. We hope to welcome you back in the future!
5.0分
家庭亲子
The room was clean and the hallways were clean. The breakfast was good and the room was affordable. Just what we were looking for!
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酒店回复: Hello Paula, Thank you for your positive feedback! We're thrilled to hear that you enjoyed our clean accommodations and found the breakfast to your liking. Your comments on affordability are also appreciated, as we strive to provide value to our guests. We hope to welcome you back on your next visit for another enjoyable stay!
潮湿和香烟味很浓。服务不错。
Adequate
This location needs an upgrade. It was adequate, but I wouldn't stay again unless there were no other options. Worn carpet, peeling/chipping paint, bath/shower had been repainted, but the paint was coming off, etc. Staff was friendly and worked hard, but there's only so much you can do with limited tools.
Had only one bath towel for two people and had no shampoo for you to use!! Couldn't understand the person at the check in/check out counter!!
Good place to stay, would have liked shampoo
Good place to stay. Clean, friendly staff, fridge in room. The breakfast bar is nice. Plenty of restaurants are nearby and a Schnucks grocery store is close.
My only complaint would be that I didn't see any shampoo in the bathroom or sink area. Most hotels provide shampoo.
Overall, however, I enjoyed my stay and would stay here again.
I refused to stay at this property. Currently working toward a getting a refund. The photos are not an accurate depiction of the state of the property. The lobby, hallway, stairs, and lobby restroom were poorly maintained, filthy worn chairs in the lobby and there was an unpleasant odor everywhere I went.
The rooms were clean and the beds was nice and comfortable. The staff was friendly and air conditioning it was cold in the room when we got there so it was working. When we're in the area we'll stay there again.
This hotel was a good place to stay and will be coming back. The staff were really friendly and polite. Convenient to restaurants and other stores. The only thing that we didn’t like was how there is no pool. What happened to every hotel having a pool lol.
Overall a decent place for a night’s sleep
Room seemed clean but there were at least 10 hairs on the bed which stood out since they were dark black and the linens were all white. The lamp by the bed had numerous rust spots where the finish wore off. Only 2 bath towels in the room & no towel for floor. I didn’t notice till after I gave my 2 toddlers a bath or I would have got extra towels. I was alone with my 2 & 4 yr old and needed to get them to sleep so I didn’t want to take them down to the front desk for extra or leave them alone & no staff available to bring any at night. If you want room service you have to give them 24 hour notice to get it. Just a FYI, didn’t affect us since we stayed 1 night only. The food on breakfast buffet was pretty standard but decent overall. The diced potatoes were very spicy but some people may prefer that. Probably the best part of the stay was having the hot buffet breakfast of sausage, eggs, biscuits & gravy & waffles really. It was nice having a mini fridge to keep milk cold for my youngest. Location was okay, close to the funeral we were in town to attend. Room temp was great & AC worked well. Staff interaction was minimal but they were nice, just not very outgoing, like didn’t greet you or say anything unless you spoke to them first like at check in.
Amazing Stay
Was a great place to stay, clean rooms, desk clerk was very courteous. Breakfast was great
The room was clean and the hallways were clean. The breakfast was good and the room was affordable. Just what we were looking for!