The room was clean. I am usually not a fan of carpet in a hotel room because they are rarely clean. This room had probably the cleanest carpet I have seen in a hotel in a few years. Hotel was quiet which was nice. Breakfast was not anything fancy but there was a decent selection of items. The pre-check in email and text was very nice. When I arrived at the hotel all I had to do was grab my room key.
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酒店回复: Thank you for staying with us and for sharing your experience! We’re glad to hear your room was clean and comfortable, and that the carpet exceeded expectations. It’s great that you enjoyed the quiet atmosphere and found the pre-check-in process convenient. We also appreciate your feedback on breakfast. We hope to welcome you back to AmericInn by Wyndham West Bend soon!
4.0分
其他
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The room was very clean. The only problem I had was with the TV remote control not working well to not working at all.
The Desk attendant gave me a replacement in the morning and that one worked as it should. The breakfast selection was adequate.
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酒店回复: Thank you for sharing your feedback. We’re glad you found your room very clean and that our desk attendant was able to quickly provide a replacement remote. We appreciate your comments about breakfast and are happy it met your needs. We hope to welcome you back to AmericInn by Wyndham West Bend soon!
4.0分
其他
The hotel was a bit dated but overall fine for a weekend stay. The breakfast was actually quite good.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your weekend stay and especially appreciated our breakfast offerings. While we acknowledge that some areas of the hotel are a bit dated, we're always looking for ways to improve and provide a comfortable experience for our guests. We hope to welcome you back the next time you're in West Bend!
5.0分
家庭亲子
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Location is very convenient when we're visiting family in West Bend. Always clean, quiet. Although I think they "gave" our room to another guest who arrived before we did, they had a room available for us, just not as close to the front as we had requested. It just made it noisier for other guests when we carried our luggage to the room rather late. No problem!
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酒店回复: Thank you so much for your kind words! We're glad to hear our location works well for your visits to family in West Bend, and that you consistently find the hotel clean and quiet, that’s always our goal. We do apologize for the mix-up with your room assignment. While we’re happy we were still able to accommodate you, we understand how the location of the room can make a difference, especially when arriving late. We’ll do our best to make sure your preferences are better met next time. We truly appreciate your understanding and look forward to welcoming you back on your next visit!
4.0分
情侣出游
Everyone was pleasant. I am handicapped and I was put in the nearest room to the entrance. Quiet rooms.
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酒店回复: Thank you so much for your kind words! We're glad to hear that our team at AmericInn by Wyndham West Bend made you feel welcome and that your room location helped make your stay more comfortable. It's great to know you enjoyed a quiet and pleasant experience. We hope to welcome you back again soon!
1.0分
其他
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We stayed the weekend for a wedding nearby as it had breakfast and was in the right location. Upon check in it was assumed I was with the lady in front of me, even though I arrived who knows after her. The gentleman in the front also made sure to comment how beautiful I was holding my id, as whomever he was on a video call with laughed noticably loud. It was very uncomfortable. The room door did not fully close shut on its own without making sure it's latched. While walking the halls you could see other doors just cracked also. The breakfast was a little messy with spills limited things and was in two different rooms. The beds were so very firm. My husband, my cousin and myself all could not sleep well, and thought about checking out Saturday. We ended up staying as to not waste the money.
We requested a late check out Sunday that was approved but we were but and gone before 11am.
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酒店回复: Thank you for your feedback. I’m truly sorry to hear about your experience, especially during check-in — that should never have happened, and we’ll be addressing it directly. We also appreciate you pointing out the issues with the room door, breakfast setup, and bed comfort. Your comments are valuable, and we’re using them to improve. Thank you again for bringing this to our attention.
5.0分
其他
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5 stars. Will stay again. Bed was comfortable. Room and bathroom were very clean. Provided Dove products including shampoo, conditioner, body wash, and hand soap. Didn’t have breakfast so can’t comment there. Check in and out was fast. Hotel was responsive by text prior to check in. Stayed 2 nights and no complaints. The only downside I can see is there is no elevator for second level guests. Not a problem for me but could be for others.
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酒店回复: Thank you so much for the 5-star review! We're glad to hear you had a comfortable stay and enjoyed the cleanliness of the room and bathroom, as well as the Dove products we provide. It's great to know that check-in and check-out were smooth and that our team was responsive before your arrival. We appreciate your note about the lack of an elevator—it’s helpful feedback, and we understand it may be important for some guests. Thanks again for staying with us at AmericInn by Wyndham West Bend. We look forward to welcoming you back.
5.0分
商务出差
Comfortable room. Lots of TV channel options. Clean. Hot water in the shower with great water pressure. Good hot breakfast.
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酒店回复: Thank you for rating your stay a 10 star rating! We're so glad to hear you enjoyed the comfortable room, clean environment, strong shower pressure, and the variety of TV channels. It’s also great to know our hot breakfast helped start your day off right. We truly appreciate your feedback and look forward to welcoming you back to AmericInn by Wyndham West Bend!
3.0分
其他
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You get what you pay for!
As the saying goes, you get what you pay for. The rooms were small, smelled of smoke, and outside noise was a disturbance. Pillows and AC were comfortable. Saved money staying at AmericaInn so can't be too mad.
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酒店回复: Thank you for sharing your feedback. We're glad to hear you found the pillows and AC comfortable and that staying with us helped save a bit on your trip. That said, we're sorry to learn the room size, smell, and noise levels didn't meet your expectations. Your comments are appreciated and will be shared with our team so we can continue improving. We hope you'll consider staying with us again for a better overall experience next time.
5.0分
其他
The hotel and room was very clean and quiet. The staff were very friendly and helpful.
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酒店回复: Thank you for your kind feedback! We’re so glad you found your room and the hotel clean and quiet, and that our staff made your stay enjoyable. We look forward to welcoming you back to AmericInn by Wyndham West Bend!
The room was clean. I am usually not a fan of carpet in a hotel room because they are rarely clean. This room had probably the cleanest carpet I have seen in a hotel in a few years. Hotel was quiet which was nice. Breakfast was not anything fancy but there was a decent selection of items. The pre-check in email and text was very nice. When I arrived at the hotel all I had to do was grab my room key.
The room was very clean. The only problem I had was with the TV remote control not working well to not working at all.
The Desk attendant gave me a replacement in the morning and that one worked as it should. The breakfast selection was adequate.
The hotel was a bit dated but overall fine for a weekend stay. The breakfast was actually quite good.
Location is very convenient when we're visiting family in West Bend. Always clean, quiet. Although I think they "gave" our room to another guest who arrived before we did, they had a room available for us, just not as close to the front as we had requested. It just made it noisier for other guests when we carried our luggage to the room rather late. No problem!
Everyone was pleasant. I am handicapped and I was put in the nearest room to the entrance. Quiet rooms.
We stayed the weekend for a wedding nearby as it had breakfast and was in the right location. Upon check in it was assumed I was with the lady in front of me, even though I arrived who knows after her. The gentleman in the front also made sure to comment how beautiful I was holding my id, as whomever he was on a video call with laughed noticably loud. It was very uncomfortable. The room door did not fully close shut on its own without making sure it's latched. While walking the halls you could see other doors just cracked also. The breakfast was a little messy with spills limited things and was in two different rooms. The beds were so very firm. My husband, my cousin and myself all could not sleep well, and thought about checking out Saturday. We ended up staying as to not waste the money.
We requested a late check out Sunday that was approved but we were but and gone before 11am.
5 stars. Will stay again. Bed was comfortable. Room and bathroom were very clean. Provided Dove products including shampoo, conditioner, body wash, and hand soap. Didn’t have breakfast so can’t comment there. Check in and out was fast. Hotel was responsive by text prior to check in. Stayed 2 nights and no complaints. The only downside I can see is there is no elevator for second level guests. Not a problem for me but could be for others.
Comfortable room. Lots of TV channel options. Clean. Hot water in the shower with great water pressure. Good hot breakfast.
You get what you pay for!
As the saying goes, you get what you pay for. The rooms were small, smelled of smoke, and outside noise was a disturbance. Pillows and AC were comfortable. Saved money staying at AmericaInn so can't be too mad.
The hotel and room was very clean and quiet. The staff were very friendly and helpful.