The room looked nothing like the pictures, literally the only thing that looked like picture was the headboard and the picture above the bed... In real life it is extremely outdated and low budget/no updates. The WiFi, phone, sockets, lamp did not work. The night staff seemed uninterested in helping and was not very friendly. The morning staff was very nice and helpful and resolved the situation so the extra star is for her. Would not stay here again.
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酒店回复: We always strive to exceed expectations, so we're incredibly disappointed to read your feedback. It is never our intention to mislead, and we'll be reviewing our online photos to ensure they align with reality. Additionally, we appreciate you sharing specific areas of your room that require attention; this will help guide action plans for improvement. While we're glad our morning team member provided helpful assistance, we regret that this level of service was not reflected in other interactions. Please know that your willingness to be honest only aids our efforts to improve, and we'd like to thank you for leaving your comments. We wish you safe travels ahead and hope to one day change your perceptions.
1.0分
其他
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We came into town to see our ill family. Member money was tight so we decided to stay there. It was so dirty. We had to mop the floor first which was solid black on the towel so rundown, I would not recommend it to anybody pay the extra money and stay right next-door. Should use some of their corporate money and fix it up very rundown piece of property.
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酒店回复: Dear Barry,Thank you for sharing your thoughts with us. We are disheartened that this was your experience. Our team will be made aware of your feedback. Your feedback is important to us and will be shared with our team as we strive to enhance the guest experience. Please allow us another opportunity to show you a much better stay.
2.0分
其他
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Room price was great. Staff friendly during check-in. This is what got this place 2 stars and not one. Room was large and a bit dated, but not bad. That's all for the good stuff. Bathroom sink was dirty. Had particles that needed to be scrubbed off. Dirty towels hanging behind the door. Floor was filthy. In need of a deep scrubbing. Refrigerator size was nice, but in desperate need of defrost. The morning brought a fun twist as the cockroach scurried across the floor. Desk and nightstand were nit cleaned. Beds were pretty much as expexted. If these basic items were taken care of, this would be an above average economical stay.
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酒店回复: Dear Michael,Although our helpful staff and budget-friendly rates impressed you, we apologize for any disappointment with our accommodations. We'll be sure to have our team members look into your comments as soon as possible. We know that we can do better, and we hope you'll consider visiting us again later down the road.
4.0分
朋友出游
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One level building on ground. Spacious rooms, large TV, comfortable beds. Main Street under construction and was not advised. Good location food nearby. Close to highway
3.0分
家庭亲子
Room was clean. Only complaint is that there was no hot water for showers.
5.0分
其他
Spacious room
Fridge
Microwave
Hot water
Co.fortable
1.0分
商务出差
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Avoid at all cost
I walked on and walked right out. The place was rundown with a homeless man parked in front of one of the rooms. Doors open to rooms near mine. It was so uncomfortable I didn’t even take my stuff out of the car and just left.
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酒店回复: Dear Debra,It is upsetting to hear this. We work hard to provide travelers with a comfortable and safe haven to rest, and we are saddened that this was not your experience. Our team will reflect upon your feedback and seize any opportunity to improve our accommodations and service. Thank you, and we wish you well.
2.0分
其他
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Very disappointed
There were people parcked and standing in front of our room I asked front desk to move us and was told they were fully booked. There were dead cockroaches on the floor, toilet was plugged, bathtub knob didn't work, coffee maker and blow dryer didn't work.. I wiped up water off the floor and the rag was brown
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酒店回复: Dear Lacey,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any disappointment in the accommodations and service that you received during your visit. We always want our guests to have the best experience possible, so we will be sure to discuss all of your comments internally and make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon.
这次体验比上次好。
氧
The room looked nothing like the pictures, literally the only thing that looked like picture was the headboard and the picture above the bed... In real life it is extremely outdated and low budget/no updates. The WiFi, phone, sockets, lamp did not work. The night staff seemed uninterested in helping and was not very friendly. The morning staff was very nice and helpful and resolved the situation so the extra star is for her. Would not stay here again.
We came into town to see our ill family. Member money was tight so we decided to stay there. It was so dirty. We had to mop the floor first which was solid black on the towel so rundown, I would not recommend it to anybody pay the extra money and stay right next-door. Should use some of their corporate money and fix it up very rundown piece of property.
Room price was great. Staff friendly during check-in. This is what got this place 2 stars and not one. Room was large and a bit dated, but not bad. That's all for the good stuff. Bathroom sink was dirty. Had particles that needed to be scrubbed off. Dirty towels hanging behind the door. Floor was filthy. In need of a deep scrubbing. Refrigerator size was nice, but in desperate need of defrost. The morning brought a fun twist as the cockroach scurried across the floor. Desk and nightstand were nit cleaned. Beds were pretty much as expexted. If these basic items were taken care of, this would be an above average economical stay.
One level building on ground. Spacious rooms, large TV, comfortable beds. Main Street under construction and was not advised. Good location food nearby. Close to highway
Room was clean. Only complaint is that there was no hot water for showers.
Spacious room
Fridge
Microwave
Hot water
Co.fortable
Avoid at all cost
I walked on and walked right out. The place was rundown with a homeless man parked in front of one of the rooms. Doors open to rooms near mine. It was so uncomfortable I didn’t even take my stuff out of the car and just left.
Very disappointed
There were people parcked and standing in front of our room I asked front desk to move us and was told they were fully booked. There were dead cockroaches on the floor, toilet was plugged, bathtub knob didn't work, coffee maker and blow dryer didn't work.. I wiped up water off the floor and the rag was brown