Elizabeth is amazing. She is kind and very helpful. The graveyard shift girl is so friendly and helpful as well. Pool is well kept
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酒店回复: We can’t thank you enough for your wonderful review and for being such a loyal customer. Your continued trust in us means the world, and it’s always a pleasure to serve you. We’re so happy to hear you’re still enjoying your experiences with us
5.0分
家庭亲子
Most of the front desk staff are great and the owner is very nice. Breakfast is good my kids love it
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酒店回复: Dear Guest,"Your kind words made our day! We're so happy you enjoyed your stay and appreciate you taking the time to share your feedback
3.0分
其他
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There were holes in the blanket. There were electrical sockets that were loose and a plug wouldn't stay in it. There were 2 towels but only 1 washcloth and one hand towel- i had to ask for more. There were no notices that you had to ASK for room service. The toilet seat was broken- however the maintaince man replaced it right away. The front lobby was like a sauna when you walked in- no airconditioning. The room had good airconditioning. The staff was very nice. The beds were comfortable.
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酒店回复: Dear Guest,Thank you for taking the time to leave a review and for the generous rating! We truly appreciate your feedback, and we're sorry to hear that there were aspects of your experience that didn’t meet your expectations.We take all concerns seriously, and We’re committed to improving and hope to have the chance to exceed your expectations next timeThankyou once again
2.0分
其他
Halls and elevator hot no drinking cups or ice bucket in room refrigerator unplugged key cards did not work on 2nd day had to get re set
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酒店回复: Dear Michael.We appreciate your feedback it is so important to us. Thank you for taking the time and we have shared your review with our team members. Our team works extra hard to ensure each guest has a positive experience and we hope that next time we can meet your expectations.Sincerely,Team Super 8
1.0分
商务出差
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1st Room 303 had broken latch on shared balcony and TV didn't work. 2nd room 315 bed comforter looked dirty and had a square cut out of it. On 3rd night 11:45 pm our entry door opened by key card by couple who had just checked in, front desk gave them the key card to our room. Luckily for all we were still up, putting a jigsaw puzzle together. Front desk clerk was either unable or unwilling to contact manager. We talked to manager 2 days later and she says she is refunding 1 night stay of our seven night stay.
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酒店回复: Dear Jonathan,Thank you for sharing your experience. We are sorry to hear of the troubles you had during your visit. We understand it must be disconcerting to have another guest unlock your door and have access to your room. Our front desk team works hard to insure the privacy and safety of every guest. We apologize confusion on our part. And we hope that you will choose to stay with us again.Sincerely,Team Super 8
2.0分
情侣出游
I didn’t like that the ac/heating kept me up all night there were a couple of spots on my sheets and the rug was disgusting!
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酒店回复: Dear Ramon.Your feedback is appreciated and important to us. We are sorry to hear that your recent stay was less than perfect. Our maintenance and housekeeping teams work hard to ensure that every room meets Wyndham standards. However, we would have been more than happy to give you a different room at your request. Thank you for staying with us, and we hope to see you again!Sincerely,Team Super 8
4.0分
商务出差
Good and Easy
Good price, easy check in, friendly staff. We only stayed a night, but was worth the stay. Got a decent nights rest for the work day ahead.
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酒店回复: Dear Michael,Our team was so happy to hear that you enjoyed your stay with us! We love sharing positive guest experience with our team, it lets us know we are on the right track. And we hope you will always enjoy your stay with us.Thank you!Team Super 8
1.0分
其他
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As mentioned in my previous review...
1.) Pool was closed for no reason (It did not need to be cleaned, it was not broken, it was not closed for the season, I was told it will open again when the manager "feels" like it.) It should not be listed as an amenity if no access is being given to it. It was 93 degrees...how hot does int have to be to "feel" like giving your guests access to that they paid for?!
2.) The water STINKS!!!! The shower head needs to be badly cleaned. The water smells moldy coming out of the shower head but not the faucet. GROSS!!! This made my entire body itch.
3.) The balcony screen had such big holes in it we could not open the slider to all fresh air in.
4.) The AC was stuck on one temp...72 the whole time! The button was missing to adjust it
5.) The in room phone was broken. I even made sure it was plugged in.
6.) The carpets need to be desperately cleaned! My feet were BLACK after walking around the room for a couple hours. I had to wash them multiple times a day and before getting in bed.
7.) The guest above me must have been a family of elephants. Constant bed jumping, slamming and loud bangs through out the night until about 2AM, when I went to call the front desk this is when I found out the phone was broke.
8.) I had to tap the key at least 3 times tot make it work, every time.
This was not an ideal stay. I paid for a pool and decided on this property to give my kiddo a chance to swim and relax while in the middle of an out f state move!
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酒店回复: Dear Steffanie,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your feedback. We apologize for any inconvenience or frustration you may have experienced regarding the pool. We have certain requirements that must be met before we can open the pool to our guest. We have now met all our requirements and some, and the pool is open for all our guest to enjoy. We also shared your feedback with our housekeeping team they take cleanliness and hygiene very seriously. And they have taken steps to improve in this area. Should you choose to stay with us again in the future we are confident you will see improvement and have a better experience. Thank you again for your feedback it will help us make changes for the better.Best regards, Team Super 8
2.0分
朋友出游
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The hotel was not clean. The room was nasty. Bed had food crumbs in it under the mattress cover. Sheets had stains on them. The floor wasn’t vacuumed like it should be. We drove there to celebrate our friends celebration of life from Bakersfield 5 hours and drove back home.
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酒店回复: Dear Anndee,Thank you so much for taking the time to give us a review, even after such difficult circumstances. We were concerned to hear about the condition of your room and apologize for falling short in this area. We have collaborated with housekeeping and addressed each area of concern. We appreciate you choosing to stay here with us and look forward to having you stay again!Kind regards,Team Super 8
这是一个适合所有人去和住的地方
Elizabeth is amazing. She is kind and very helpful. The graveyard shift girl is so friendly and helpful as well. Pool is well kept
Most of the front desk staff are great and the owner is very nice. Breakfast is good my kids love it
There were holes in the blanket. There were electrical sockets that were loose and a plug wouldn't stay in it. There were 2 towels but only 1 washcloth and one hand towel- i had to ask for more. There were no notices that you had to ASK for room service. The toilet seat was broken- however the maintaince man replaced it right away. The front lobby was like a sauna when you walked in- no airconditioning. The room had good airconditioning. The staff was very nice. The beds were comfortable.
Halls and elevator hot no drinking cups or ice bucket in room refrigerator unplugged key cards did not work on 2nd day had to get re set
1st Room 303 had broken latch on shared balcony and TV didn't work. 2nd room 315 bed comforter looked dirty and had a square cut out of it. On 3rd night 11:45 pm our entry door opened by key card by couple who had just checked in, front desk gave them the key card to our room. Luckily for all we were still up, putting a jigsaw puzzle together. Front desk clerk was either unable or unwilling to contact manager. We talked to manager 2 days later and she says she is refunding 1 night stay of our seven night stay.
I didn’t like that the ac/heating kept me up all night there were a couple of spots on my sheets and the rug was disgusting!
Good and Easy
Good price, easy check in, friendly staff. We only stayed a night, but was worth the stay. Got a decent nights rest for the work day ahead.
As mentioned in my previous review...
1.) Pool was closed for no reason (It did not need to be cleaned, it was not broken, it was not closed for the season, I was told it will open again when the manager "feels" like it.) It should not be listed as an amenity if no access is being given to it. It was 93 degrees...how hot does int have to be to "feel" like giving your guests access to that they paid for?!
2.) The water STINKS!!!! The shower head needs to be badly cleaned. The water smells moldy coming out of the shower head but not the faucet. GROSS!!! This made my entire body itch.
3.) The balcony screen had such big holes in it we could not open the slider to all fresh air in.
4.) The AC was stuck on one temp...72 the whole time! The button was missing to adjust it
5.) The in room phone was broken. I even made sure it was plugged in.
6.) The carpets need to be desperately cleaned! My feet were BLACK after walking around the room for a couple hours. I had to wash them multiple times a day and before getting in bed.
7.) The guest above me must have been a family of elephants. Constant bed jumping, slamming and loud bangs through out the night until about 2AM, when I went to call the front desk this is when I found out the phone was broke.
8.) I had to tap the key at least 3 times tot make it work, every time.
This was not an ideal stay. I paid for a pool and decided on this property to give my kiddo a chance to swim and relax while in the middle of an out f state move!
The hotel was not clean. The room was nasty. Bed had food crumbs in it under the mattress cover. Sheets had stains on them. The floor wasn’t vacuumed like it should be. We drove there to celebrate our friends celebration of life from Bakersfield 5 hours and drove back home.