The room was spacious, clean, warm, inviting, very comfortable. We were greeted so well. Our experience has been outstanding. Great job to everyone.
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酒店回复: Thank you so much for your wonderful feedback and for giving us a perfect 10/10 score!We are thrilled to hear that your room was spacious, clean, warm, inviting, and very comfortable. It means a lot to know that from the moment you were greeted, your experience with us was outstanding.We will be sure to pass along your kind words to the entire team. We look forward to welcoming you back to Comfort Suites Helena Airport again soon!
5.0分
情侣出游
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Really enjoyed this property. Check-in was a breeze and the room was nice. Have been staying in motels since beginning my travel on Nov 20th. These were by far the most comfortable beds and pillows. Breakfast was as good as a restaurant. Will be back when in the area.
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酒店回复: Thank you so much for taking the time to share your wonderful feedback and for giving us a 10/10 rating!We are thrilled to hear that you really enjoyed the property and that your check-in was a breeze. It means a lot to us that after your recent travels, you found our beds and pillows to be the most comfortable. Our team also takes great pride in our breakfast, so we are delighted you found it to be as good as a restaurant!We look forward to welcoming you back the next time you are in the area.
5.0分
家庭亲子
The staff was very friendly and courteous. The hotel was very clean and smelled fresh especially our room.
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酒店回复: Thank you for your perfect 10/10 review! We are so pleased to hear that you found our staff to be very friendly and courteous. It also makes our day to know that the hotel was very clean and smelled fresh, especially your room. We truly appreciate your feedback and look forward to welcoming you back to the Comfort Suites Helena Airport soon!
5.0分
家庭亲子
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This was the best hotel we have stayed in in a long time. The rooms were very spacious and beds were comfortable. The price was great. The breakfast was extensive and it was all around a great experience.
Two complaints were other cranky hotel guests who were staying below us and kept slamming on their ceiling to get us to quiet down at 8pm (our noise was the noise of two children excitedly jumping for joy at the prospect of swimming) and the fact that the bathroom had hair in the corners, but otherwise it was a great experience!
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酒店回复: Thank you so much for taking the time to share your wonderful experience and for giving us a perfect 10/10 rating! We are thrilled to hear that you found the rooms spacious, the beds comfortable, the price great, and our breakfast extensive. Providing a great overall experience is what we strive for, and your kind words are truly appreciated.We sincerely apologize for the disturbance caused by the other guest and for the cleanliness issue you noted with the hair in the bathroom corners. This is certainly not the standard we uphold, and we have shared your feedback with our housekeeping and management teams to ensure these areas receive immediate and focused attention.Thank you again for your high recommendation, and we look forward to welcoming you and your family back for another great—and hopefully quieter—stay soon!
4.0分
家庭亲子
Room was clean but was close to the elevator and very loud! I’m surprised they would rent that room out as loud as it was.
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酒店回复: Thank you for your 8/10 rating and for providing your valuable feedback. We are happy to hear that your room was clean, but we are truly sorry that the noise from the elevator area significantly impacted your stay.We understand how disruptive this can be, and we sincerely apologize for the inconvenience and the discomfort it caused. We are reviewing our room assignment protocols to better manage rooms in high-traffic areas and will look into potential sound dampening solutions for that specific location.We hope that you will consider staying with us again, and please know that on your next visit, we would be delighted to place you in a much quieter location within the hotel.
5.0分
商务出差
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A Great Experience at Comfort Inn
I had a very joyous stay for four nights. My bed was so comfortable and the room was perfectly clean. The lady who cooked our breakfast each day was so delicious and perfectly served. The desk agents were also so gracious and helpful. I will definitely stay there again on my next trip.
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酒店回复: Thank you so much for the absolutely wonderful review! We are so glad to hear you had a very joyous stay with us for four nights.It makes our day to know you found your bed to be so comfortable and your room perfectly clean. We'll be sure to pass along your kind words to our breakfast lady—we agree that the breakfast she cooked was so delicious and perfectly served! And we're thrilled to hear that our desk agents were so gracious and helpful.We truly appreciate your feedback and can't wait to welcome you back again on your next trip!
5.0分
其他
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Overnight stay
Comfort Suites was clean, quiet, and comfortable. Check in was easy and friendly. The breakfast was well stocked and fresh. The area was kept clean during breakfast.
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酒店回复: Thank you so much for the wonderful review! We are so happy to hear that your stay with us was clean, quiet, and comfortable.It's great to know that you found our check-in process to be easy and friendly, and that you enjoyed our well-stocked and fresh breakfast. We're especially glad to hear that the breakfast area was kept clean.We appreciate your kind words and hope to welcome you back again soon!
4.0分
其他
It was nice I was only disappointed that the pool didn't match the picture of the pool. It was smaller. Clean but crowded.
3.0分
其他
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Walls are paper thin. From my bathroom I could hear a conversation clear as day presumably from the room above. We were put in an ADA room which was unnecessary. No Netflix.
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酒店回复: Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay.We are truly sorry to hear that noise from a neighboring room disturbed your rest. We understand how frustrating this can be and we apologize for any discomfort it caused.Upon reviewing your reservation, it appears the booking made through ******* specified the ADA room type. We assign rooms based on the specific requests made in a reservation to ensure they are available for the guests who need them. We regret any inconvenience this may have caused you.Additionally, we apologize for the lack of in-room entertainment options like Netflix. At this time, our hotel is not equipped with Smart TVs, and we understand that this is a convenience many of our guests expect.We are sorry that your stay was not what you had hoped for. We hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.
5.0分
其他
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Last Minute Getaway
This was an excellent Comfort Inn. Not all are created equally. The reviews and pictures interested me and the price sold me on booking this hotel for a last minute getaway. Other popular hotels with similar reviews were priced a good deal higher. The room was clean, AC worked well, beds were comfy and the bathroom was just was we needed. Breakfast was very good and even going a half hour before breakfast ends, there was still plenty of food. My kids enjoyed the pool. Would definitely book again.
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酒店回复: Thank you so much for this absolutely wonderful review! We're thrilled to hear that our Comfort Inn stood out and exceeded your expectations, especially after being drawn in by our reviews, pictures, and competitive price.It's fantastic to know that your last-minute getaway was a success, and that you found your room clean, the AC working well, the beds comfy, and the bathroom just what you needed. We're especially happy that you enjoyed our very good breakfast, with plenty of food available even towards the end, and that your kids had a great time at the pool.Your feedback, especially your comment that you'd "definitely book again," is the highest compliment we can receive. We can't wait to welcome you and your family back for another excellent stay!
The room was spacious, clean, warm, inviting, very comfortable. We were greeted so well. Our experience has been outstanding. Great job to everyone.
Really enjoyed this property. Check-in was a breeze and the room was nice. Have been staying in motels since beginning my travel on Nov 20th. These were by far the most comfortable beds and pillows. Breakfast was as good as a restaurant. Will be back when in the area.
The staff was very friendly and courteous. The hotel was very clean and smelled fresh especially our room.
This was the best hotel we have stayed in in a long time. The rooms were very spacious and beds were comfortable. The price was great. The breakfast was extensive and it was all around a great experience.
Two complaints were other cranky hotel guests who were staying below us and kept slamming on their ceiling to get us to quiet down at 8pm (our noise was the noise of two children excitedly jumping for joy at the prospect of swimming) and the fact that the bathroom had hair in the corners, but otherwise it was a great experience!
Room was clean but was close to the elevator and very loud! I’m surprised they would rent that room out as loud as it was.
A Great Experience at Comfort Inn
I had a very joyous stay for four nights. My bed was so comfortable and the room was perfectly clean. The lady who cooked our breakfast each day was so delicious and perfectly served. The desk agents were also so gracious and helpful. I will definitely stay there again on my next trip.
Overnight stay
Comfort Suites was clean, quiet, and comfortable. Check in was easy and friendly. The breakfast was well stocked and fresh. The area was kept clean during breakfast.
It was nice I was only disappointed that the pool didn't match the picture of the pool. It was smaller. Clean but crowded.
Walls are paper thin. From my bathroom I could hear a conversation clear as day presumably from the room above. We were put in an ADA room which was unnecessary. No Netflix.
Last Minute Getaway
This was an excellent Comfort Inn. Not all are created equally. The reviews and pictures interested me and the price sold me on booking this hotel for a last minute getaway. Other popular hotels with similar reviews were priced a good deal higher. The room was clean, AC worked well, beds were comfy and the bathroom was just was we needed. Breakfast was very good and even going a half hour before breakfast ends, there was still plenty of food. My kids enjoyed the pool. Would definitely book again.