Room has a lot of wear and tear. Carpet was rather dingy and dirty. Plumbing of the first room had a running leak.
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酒店回复: Dear Guest, We appreciate you sharing these thoughtful notes, and we understand how the condition of your space and the plumbing concern affected your visit. The condition you described does not reflect the standards we aim to maintain, and your comments will be addressed immediately with our housekeeping and maintenance teams. We want every stay to feel calm and dependable, and we would value another chance to welcome you back for an experience that reflects that care.Sincerely,Hotel Management
3.0分
其他
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The check in and check out were smooth and the ladies at the desk both times were nice, but the room was okay until the bugs popped up on the counter, the bed was almost to the ground and carpet seemed nasty. The restroom wasn’t bad and the fridge was clean. There are people living there so there are a variety of smells in the hallway but that didn’t really affect my room.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are glad to hear that you had a smooth arrival and departure, yet we are concerned about the issues you encountered in your accommodation. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
5.0分
其他
Nothing stood out but it accommodated what I needed to do. The room could stand a deep clean, particularly the carpet.
酒店回复: Thank you for your rating.
2.0分
朋友出游
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Staff was very friendly but there was pee in the room on the rug, the room was huge but had FLEAS. Should be a necessary part to bringing pets, they should be required to have preventative treatment. Staff even offered to help find another hotel when I checked out immediately
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酒店回复: Dear Lauren, Thank you for your feedback. We are glad our team could assist you during check-out, yet we are sincerely concerned about the condition of your room. A clean and safe environment is essential, and we deeply regret that this standard was not met. The room you stayed in will be carefully reviewed and treated as a precaution. Your feedback regarding pets and preventative care will be shared with our team to help prevent similar situations in the future. We truly value your perspective and hope to restore your confidence on a future visit.Sincerely,Hotel Management
1.0分
其他
Worst
Our stay was cancelled the day of, completely ruining our experience. Stay with someone who doesn't randomly cancel.
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酒店回复: Dear Madison, We sincerely apologize for the inconvenience caused by the last-minute cancellation of your reservation. We understand how disappointing and frustrating this must have been, especially as it impacted your plans and overall experience. Please know that this is not reflective of the standard of service we aim to provide, and we are reviewing our reservation processes to prevent such occurrences in the future. Your input is valuable and helps us improve. We hope to have the opportunity to provide you with a smooth and enjoyable stay on a future visit. Sincerely,Hotel Management
1.0分
其他
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Where are we staying?
Called by hotel at 11 AM to tell me no room available. Was on the road to destination. They moved us to a different Extended Stay in another city. The staff there was friendly and helpful. I received my money back as the new hotel was run down. We moved to another hotel nearby.
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酒店回复: Dear Donna, Thank you for sharing your experience. We regret that your original reservation could not be honored and appreciate your patience while the alternative arrangements were made. We are glad the staff at the other location was friendly and helpful, and we understand your decision to choose another nearby hotel. Your feedback is valuable, and we hope to have the opportunity to provide a smoother and more seamless stay in the future.Sincerely,Hotel Management
3.0分
其他
The floors could have been cleaner. Refrigerator outside was dirty. But, condition of the room was not too bad.
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酒店回复: Dear Jeffrey,We apologize that certain areas, such as the floors and the refrigerator, did not meet expectations. Your comments will be shared with our team so we can improve cleanliness and overall room upkeep. We’re glad to hear that the general condition of the room was satisfactory, and we appreciate the opportunity to host you and continue enhancing the guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
房间干净，前台热情
好，干净，安静
环境不错 还算方便
Room has a lot of wear and tear. Carpet was rather dingy and dirty. Plumbing of the first room had a running leak.
The check in and check out were smooth and the ladies at the desk both times were nice, but the room was okay until the bugs popped up on the counter, the bed was almost to the ground and carpet seemed nasty. The restroom wasn’t bad and the fridge was clean. There are people living there so there are a variety of smells in the hallway but that didn’t really affect my room.
Nothing stood out but it accommodated what I needed to do. The room could stand a deep clean, particularly the carpet.
Staff was very friendly but there was pee in the room on the rug, the room was huge but had FLEAS. Should be a necessary part to bringing pets, they should be required to have preventative treatment. Staff even offered to help find another hotel when I checked out immediately
Worst
Our stay was cancelled the day of, completely ruining our experience. Stay with someone who doesn't randomly cancel.
Where are we staying?
Called by hotel at 11 AM to tell me no room available. Was on the road to destination. They moved us to a different Extended Stay in another city. The staff there was friendly and helpful. I received my money back as the new hotel was run down. We moved to another hotel nearby.
The floors could have been cleaner. Refrigerator outside was dirty. But, condition of the room was not too bad.