Staff was very friendly but there was pee in the room on the rug, the room was huge but had FLEAS. Should be a necessary part to bringing pets, they should be required to have preventative treatment. Staff even offered to help find another hotel when I checked out immediately
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酒店回复: Dear Lauren, Thank you for your feedback. We are glad our team could assist you during check-out, yet we are sincerely concerned about the condition of your room. A clean and safe environment is essential, and we deeply regret that this standard was not met. The room you stayed in will be carefully reviewed and treated as a precaution. Your feedback regarding pets and preventative care will be shared with our team to help prevent similar situations in the future. We truly value your perspective and hope to restore your confidence on a future visit.Sincerely,Hotel Management
1.0分
其他
Worst
Our stay was cancelled the day of, completely ruining our experience. Stay with someone who doesn't randomly cancel.
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酒店回复: Dear Madison, We sincerely apologize for the inconvenience caused by the last-minute cancellation of your reservation. We understand how disappointing and frustrating this must have been, especially as it impacted your plans and overall experience. Please know that this is not reflective of the standard of service we aim to provide, and we are reviewing our reservation processes to prevent such occurrences in the future. Your input is valuable and helps us improve. We hope to have the opportunity to provide you with a smooth and enjoyable stay on a future visit. Sincerely,Hotel Management
1.0分
其他
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Where are we staying?
Called by hotel at 11 AM to tell me no room available. Was on the road to destination. They moved us to a different Extended Stay in another city. The staff there was friendly and helpful. I received my money back as the new hotel was run down. We moved to another hotel nearby.
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酒店回复: Dear Donna, Thank you for sharing your experience. We regret that your original reservation could not be honored and appreciate your patience while the alternative arrangements were made. We are glad the staff at the other location was friendly and helpful, and we understand your decision to choose another nearby hotel. Your feedback is valuable, and we hope to have the opportunity to provide a smoother and more seamless stay in the future.Sincerely,Hotel Management
3.0分
其他
The floors could have been cleaner. Refrigerator outside was dirty. But, condition of the room was not too bad.
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酒店回复: Dear Jeffrey,We apologize that certain areas, such as the floors and the refrigerator, did not meet expectations. Your comments will be shared with our team so we can improve cleanliness and overall room upkeep. We’re glad to hear that the general condition of the room was satisfactory, and we appreciate the opportunity to host you and continue enhancing the guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
5.0分
其他
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Woodward dream cruise
We have stayed here durning Woodward Dream Cruise fir the last 5 years. It seems to get better yearly. The staff was great, halls clean and whole hotel smelled fresh. You you next year
酒店回复: Thank you for your rating.
2.0分
其他
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The bed was very uncomfortable, but it was clean. The carpet was very dirty, room had lingering cigarette smell. Staff at the front desk was friendly, but she had to ask for permission to give us more towels. Two night stay with two adults, and we were only given two wash clothes, one hand towel, and two bath towels. No extra pillows could be given out, so we each got one pillow- very flat. While there is a kitchenette, they do not supply anything for cooking or utensils. Wasnt the worst hotel Ive seen, but we wont book there again.
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酒店回复: Dear Jessica, Thank you for taking the time to share your experience. While we’re glad you found certain aspects of your stay satisfactory, we regret that other areas did not meet expectations. For cleanliness purposes, we keep the dishware at the front desk, and it is available upon request. Your feedback on comfort and overall upkeep has been shared with our team for improvement. We value your input and hope there may be an opportunity in the future to provide you with a more enjoyable stay.Sincerely,Hotel Management
4.0分
商务出差
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After staying in multiple rooms over many visits in the last month (I’m a traveling health worker), some of the rooms smell pretty smoky, some of the fridges are getting old and leaky, and the room cards never work on the side entrance. The breakfast they provide is only coffee and muffins or granola bars. Otherwise, it’s a decent place for a decent price.
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酒店回复: Dear Eric,Thank you for being a loyal guest and providing valuable insights from your recent visits. We understand that some accommodations have had issues with lingering scents, aging appliances, and entry difficulties. Your remarks about the morning selection are appreciated as well. We will share your observations with our team to focus on improvements in these areas. We are grateful for your trust and look forward to making future stays more comfortable.Sincerely,Hotel Management
房间干净，前台热情
好，干净，安静
环境不错 还算方便
Staff was very friendly but there was pee in the room on the rug, the room was huge but had FLEAS. Should be a necessary part to bringing pets, they should be required to have preventative treatment. Staff even offered to help find another hotel when I checked out immediately
Worst
Our stay was cancelled the day of, completely ruining our experience. Stay with someone who doesn't randomly cancel.
Where are we staying?
Called by hotel at 11 AM to tell me no room available. Was on the road to destination. They moved us to a different Extended Stay in another city. The staff there was friendly and helpful. I received my money back as the new hotel was run down. We moved to another hotel nearby.
The floors could have been cleaner. Refrigerator outside was dirty. But, condition of the room was not too bad.
Woodward dream cruise
We have stayed here durning Woodward Dream Cruise fir the last 5 years. It seems to get better yearly. The staff was great, halls clean and whole hotel smelled fresh. You you next year
The bed was very uncomfortable, but it was clean. The carpet was very dirty, room had lingering cigarette smell. Staff at the front desk was friendly, but she had to ask for permission to give us more towels. Two night stay with two adults, and we were only given two wash clothes, one hand towel, and two bath towels. No extra pillows could be given out, so we each got one pillow- very flat. While there is a kitchenette, they do not supply anything for cooking or utensils. Wasnt the worst hotel Ive seen, but we wont book there again.
After staying in multiple rooms over many visits in the last month (I’m a traveling health worker), some of the rooms smell pretty smoky, some of the fridges are getting old and leaky, and the room cards never work on the side entrance. The breakfast they provide is only coffee and muffins or granola bars. Otherwise, it’s a decent place for a decent price.