I left a review of how there were bugs in the room, they wouldn't refund, so moved our rooms. New rooms smelled like stinky animals and smoke mixture, so i weren't to store and bought febreeze to be able to handle the smell. Then after i left, after check out, they called and tried saying they were going to charge me for smoking in rooms, which definitely did not. I don't smoke, and my brother, from that room does smoke, but has to have assistance to get around, so i have to take him out myself. She was not very nice, nor helpful.
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酒店回复: Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you encountered during your stay, from the condition of the rooms to the misunderstanding regarding the smoking charge. This is not the impression we want to leave with our guests, and I apologize for the frustration and inconvenience it caused you.Your feedback is very important, and I will be reviewing this with our team to ensure these concerns are addressed. If you’d like, please reach out to us directly so we can discuss this further and work toward a resolution.
5.0分
其他
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A great place to stay!
It was great to park by the door. The area was safe and well lit. The room wad spacious, very clean and well equipped with everything you needed. The check-in and check-out staff were pleasant and very helpful. I would definitely recommend this hotel to others
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酒店回复: Thank you for your wonderful review! We’re delighted to hear you enjoyed the room, found the area safe and well lit, and had a positive experience with our team. We truly appreciate your recommendation and look forward to welcoming you back in the future.
2.0分
情侣出游
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The chair in the room was DISGUSTING! There was no bags in the trash cans, I spilt water and when I wiped it up the paper towel was black, so obviously the floors haven’t been mopped either. I booked a king and the moved me to a queen because it was more convenient for me(?). The room stunk so bad, thankfully we had febreeze in my car. I was shocked the bed was clean.
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酒店回复: Thank you for sharing your experience. I’m very sorry to hear about the condition of your room and the issues with cleanliness and your room type. This is not the standard we expect, and I completely understand your frustration. I appreciate you bringing these concerns to our attention, and I will be addressing them directly with our team to ensure they are corrected. We hope you’ll consider giving us another opportunity in the future to provide you with a stay that reflects the quality and comfort you deserve.
5.0分
其他
Great place!!
Clean, comfortable, spacious, updated. Easy check in and out. Great amenities. Will stay here whenever returning.
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酒店回复: Thank you for your kind review! We’re so glad you found the hotel clean, comfortable, and easy to enjoy. It’s wonderful to know you appreciated the amenities and had a smooth check-in and check-out experience. We look forward to welcoming you back on your next visit!
5.0分
商务出差
Excellent
This is the best hotel experience I've had in a year. Completely clean and everything modern and well maintained. I will make this a regular stop.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. We take pride in keeping everything clean and up-to-date, and we’re so glad that it made your stay enjoyable. We can’t wait to welcome you back as a regular guest!
3.0分
其他
Towels need to be replaced. They have no fluff left, scratch. Otherwise, all went well.
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酒店回复: Thank you for your feedback. I’m glad most of your stay went well, and I appreciate you letting us know about the towels. We’ll make sure to address this with our team to improve the experience for future guests.
3.0分
其他
Noisy. Breakfast was not sufficent. Took long fine too refill things that ran out.
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear about the noise and that breakfast did not meet your expectations. We’ll be reviewing this with our team to improve both the variety and timeliness of service. Your comments help us get better, and we hope to have the chance to provide you with a much better experience in the future.
5.0分
家庭亲子
The entry was a little weird you have to go through a ajoining business, other than that it was fine
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酒店回复: Thank you for your feedback! We appreciate your understanding regarding the entryway and apologize for any inconvenience it caused. We're glad to hear that overall, your experience with us was fine. Your comments help us improve, and we look forward to welcoming you back for an even better visit next time.
4.0分
情侣出游
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Staff was super friendly and easy check in. We were put in a room with direct outside parking to enter our room. Very convenient. Room was very basic, but clean. No frills.
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酒店回复: Hi Kristine,Thank you for your review! We're delighted to hear that you enjoyed our friendly staff and smooth check-in process. It's great to know that you found the direct outside parking convenient and appreciated our clean accommodations. We hope to welcome you back soon for another comfortable stay!
1.0分
其他
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Inconvenienced
We reserved a room with two Queen beds because there was 4 of us but the guy gave us room keys and then took them back and said that he gave us the wrong room but when we got to our room we realized that there was only one King bed. Needless to say, 2 of us had to sleep on the floor! It was late and we were concerned that if we asked for another room, we’d be denied. Needless to say, very disappointed and inconvenienced! We are going to stay in this town again in a couple months and we will not be staying here again! We definitely deserve our money back!
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酒店回复: Dear Ernie,Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during your recent stay. After reviewing your reservation, we see that you had booked a room with a king bed. We were fully committed and sold out that evening, which unfortunately would have prevented us from being able to move you to a room with two queen beds. We regret any misunderstanding that occurred upon check-in.We understand how important a comfortable stay is for our guests, and we're truly sorry that this situation led to two of your family members having to sleep on the floor. Had we been aware of the situation earlier, we would have been more than happy to provide a rollaway bed to ensure everyone had a comfortable sleeping arrangement.Please know that we take your feedback seriously and will use it to improve our service and communication processes moving forward. We value your business and sincerely hope to have the opportunity to welcome you back for a much-improved experience during your next visit to town.
Frustrating
I left a review of how there were bugs in the room, they wouldn't refund, so moved our rooms. New rooms smelled like stinky animals and smoke mixture, so i weren't to store and bought febreeze to be able to handle the smell. Then after i left, after check out, they called and tried saying they were going to charge me for smoking in rooms, which definitely did not. I don't smoke, and my brother, from that room does smoke, but has to have assistance to get around, so i have to take him out myself. She was not very nice, nor helpful.
A great place to stay!
It was great to park by the door. The area was safe and well lit. The room wad spacious, very clean and well equipped with everything you needed. The check-in and check-out staff were pleasant and very helpful. I would definitely recommend this hotel to others
The chair in the room was DISGUSTING! There was no bags in the trash cans, I spilt water and when I wiped it up the paper towel was black, so obviously the floors haven’t been mopped either. I booked a king and the moved me to a queen because it was more convenient for me(?). The room stunk so bad, thankfully we had febreeze in my car. I was shocked the bed was clean.
Great place!!
Clean, comfortable, spacious, updated. Easy check in and out. Great amenities. Will stay here whenever returning.
Excellent
This is the best hotel experience I've had in a year. Completely clean and everything modern and well maintained. I will make this a regular stop.
Towels need to be replaced. They have no fluff left, scratch. Otherwise, all went well.
Noisy. Breakfast was not sufficent. Took long fine too refill things that ran out.
The entry was a little weird you have to go through a ajoining business, other than that it was fine
Staff was super friendly and easy check in. We were put in a room with direct outside parking to enter our room. Very convenient. Room was very basic, but clean. No frills.
Inconvenienced
We reserved a room with two Queen beds because there was 4 of us but the guy gave us room keys and then took them back and said that he gave us the wrong room but when we got to our room we realized that there was only one King bed. Needless to say, 2 of us had to sleep on the floor! It was late and we were concerned that if we asked for another room, we’d be denied. Needless to say, very disappointed and inconvenienced! We are going to stay in this town again in a couple months and we will not be staying here again! We definitely deserve our money back!