酒店回复: Dear Adrian, On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
酒店回复: Dear Anonymous, We sincerely apologize for the issues experienced during your visit. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
5.0分
其他
原文
翻译提供方：Google
非常高兴，他们延长了我的退房时间🙏❤️😍谢谢
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酒店回复: Dear Irving, Thank you for staying at La Quinta Carlsbad and sharing your review! We are glad we could accommodate a later checkout and hope to see you again next time travel brings you to the area.
2.0分
商务出差
原文
翻译提供方：Google
游泳池关闭了，浴室里的瓷砖都弹起来了。
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酒店回复: Dear Brian, Thank you for taking the time to share your feedback. We are sorry that the pool was temporarily closed, and we will share your review with our team for improvement with the bathroom tile.
1.0分
其他
原文
翻译提供方：Google
109房间没有浴帘，水洒了一地。前台说这很正常。是啊
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酒店回复: Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.
4.0分
其他
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LaQuinta Carlsbad
Our stay at LaQuinta in Carlsbad was quite satisfactory and comfortable. The location is convenient to the National Park. The hotel fronts a busy, noisy highway with lots of trucks, so be sure to request a room in the back to minimize the noise. The breakfast selection was good, but not great. Portions of the grout in our shower were pretty nasty looking, but overall, the hotel was clean and updated.
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酒店回复: Thank you for sharing your comprehensive feedback regarding your recent stay. We are pleased to hear that you found your visit quite satisfactory and comfortable, and that our location is convenient for visiting the National Park.We appreciate your note about requesting a room away from the front of the hotel, and we sincerely apologize for any discomfort caused by external noise and internal amenity concerns. Your comments regarding these operational and comfort factors have been shared immediately with our management and maintenance teams. We are actively reviewing our procedures to ensure all guest facilities are perfectly maintained and that we minimize any potential disruptions to your stay.We value your business and hope to have the opportunity to provide you with a more tranquil and entirely positive experience on your next visit.
5.0分
商务出差
Satisfied
Very friendly customer service. Room was clean and felt safe overall. Great breakfast.
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酒店回复: Thank you for sharing your positive feedback!We are thrilled to hear that you were satisfied with your stay and especially appreciate your kind words about our very friendly customer service. It is also wonderful that you found your room clean and felt safe, and that you enjoyed our great breakfast.We look forward to welcoming you back again soon!
5.0分
其他
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Very nice building, access, and parking. Staff pleasant accommodating, and efficient. Room clean and comfortable. (Unable to stay for breakfast due to personal business schedule.)
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酒店回复: Thank you for choosing La Quinta and taking the time to share your feedback! We hope to see you again next time travel brings you to Carlsbad.
1.0分
其他
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I checked in at 4:30, the clerk said that the building's water was out but promised it would be back on in an hour. As I had other plans, I got the key, then went out for a few hours. I returned at 9PM expecting to take a shower. But the water was still off. I went down to reception where there were 2 other guests and no receptionist. After a few minutes of chatting with the other guests, I learned that the water had been off for more than a day and was promised to have been turned back on at noon of the day before.
Finally the desk clerk came out and said to the other guest that we can give you a 15% discount for tonight's stay. I laughed at her and she went back into the office to talk to her manager.
I immediately left the hotel with a promise of a refund.
The manager was hiding in the back room the whole time leaving the poor desk clerk (this situation isn't her fault) to deal with the customers. There were no plumbers in sight or expectation that they would show up.
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酒店回复: We apologize for the water being out during your stay as we awaited a new part. We understand how inconvenient and frustrating this situation was. Thank you for taking the time to share your feedback. Safe travels!
安排在靠大楼空调风机边上，七八台外机震动声轰鸣入耳根本无法入睡，要求换房酒店无视告知无房可换，只好忍受一晚，其他还可以。
糟糕的深夜体验。
凌晨两点左右入住。我们去房间想洗澡。结果发现淋浴间很脏，玻璃门上还有水渍，门外还有黏糊糊的东西。我通知前台，我们去检查另外两个房间，每个房间都有同样的问题：淋浴间很脏。我们联系了酒店经理，但经理没有提供任何解决方案。我要求退款后就离开了。我们很累，想洗澡，于是就沿着街道去了另一家酒店。
噩梦般的经历
我们带着两岁的儿子在路上旅行。前台经理明知在寒冬腊月，酒店没有暖气和热水，还是帮我们办理了入住。我们安顿好房间，正想给儿子洗澡，却发现没有热水，后来才发现房间里的暖气也坏了。我们问了经理，经理说他们出了问题，不得不关掉暖气和热水。如果她知道这个问题，为什么不跟我们说？她粗鲁无礼地要求我们在晚上11点退房，却没有为造成的不便道歉。我们不得不另找一家酒店。这真是糟糕透顶的体验。很多客人也经历过同样的经历。
非常高兴，他们延长了我的退房时间🙏❤️😍谢谢
游泳池关闭了，浴室里的瓷砖都弹起来了。
109房间没有浴帘，水洒了一地。前台说这很正常。是啊
LaQuinta Carlsbad
Our stay at LaQuinta in Carlsbad was quite satisfactory and comfortable. The location is convenient to the National Park. The hotel fronts a busy, noisy highway with lots of trucks, so be sure to request a room in the back to minimize the noise. The breakfast selection was good, but not great. Portions of the grout in our shower were pretty nasty looking, but overall, the hotel was clean and updated.
Satisfied
Very friendly customer service. Room was clean and felt safe overall. Great breakfast.
Very nice building, access, and parking. Staff pleasant accommodating, and efficient. Room clean and comfortable. (Unable to stay for breakfast due to personal business schedule.)
I checked in at 4:30, the clerk said that the building's water was out but promised it would be back on in an hour. As I had other plans, I got the key, then went out for a few hours. I returned at 9PM expecting to take a shower. But the water was still off. I went down to reception where there were 2 other guests and no receptionist. After a few minutes of chatting with the other guests, I learned that the water had been off for more than a day and was promised to have been turned back on at noon of the day before.
Finally the desk clerk came out and said to the other guest that we can give you a 15% discount for tonight's stay. I laughed at her and she went back into the office to talk to her manager.
I immediately left the hotel with a promise of a refund.
The manager was hiding in the back room the whole time leaving the poor desk clerk (this situation isn't her fault) to deal with the customers. There were no plumbers in sight or expectation that they would show up.