酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites. You are truly valued as a guest.
3.0分
其他
After our first two rooms were less than acceptable, the staff member gave us a nice suite for the same price.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with your initial rooms, but we're glad to hear that our staff was able to accommodate you with a nice suite at no extra cost. Your feedback is invaluable, and we appreciate your understanding as we strive to improve our services. We hope to welcome you back soon!
5.0分
商务出差
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My room had a Tylenol on the floor by the dresser. Not many options for breakfast. Staff at check-in was great! Bed and room comfy. Convenient location. I’d stay here again.
2.0分
家庭亲子
The trash in the bathroom was left from previous guests. Shower and toilet area was not clean at all.
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酒店回复: We are sorry to hear of the issues experienced with your stay. This has been brought to the attention of our executive housekeeper to prevent this from happening again. We hope to have the opportunity to host you better in the future.
2.0分
其他
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Bath room hadn't been cleaned, old used bar of soap still in bahtub. Handicapped room had the lower peephole in the door, but nothing in it, someone could have looked right in. Room overall wasn't very clean. Indoor pool wasn't clean and not heated.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Sleep Inn & Suites. We genuinely appreciate your insights, as they help us improve our services and ensure a more pleasant experience for all our guests.We are truly sorry to hear that your room did not meet our cleanliness standards and that you encountered several issues during your stay. Please accept our sincerest apologies for the old bar of soap left in the bathtub and the cleanliness of the indoor pool. This is certainly not the experience we aim to provide, and we will address these concerns with our housekeeping team immediately.Regarding the peephole in your handicapped accessible room, we understand how important privacy and safety are, and we will review our room configurations to ensure that all safety measures are addressed appropriately.Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our guests' experiences. We hope that you will give us another opportunity to provide you with the outstanding service and cleanliness that we strive for.Thank you once again for your review.
5.0分
其他
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All the staff was very friendly. The person taking care of the breakfast area kept it super clean and well stocked. I have been to so many breakfast areas lately that are not even close to what she has done. Much appreciated!!!!
3.0分
家庭亲子
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Hotel needs updating we had no water in sink kitchen, walls needed painting and the furniture had stains. The shower was dirty floor and the tub was in need of repair we loved the staff and the things we brought to their attn was fixed
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酒店回复: We apologize for the issues you had. We are currently starting renovations for the hotel.
4.0分
情侣出游
Rooms were clean. Breakfast has little variety from day to day. Surrounding area is very limited for dining options.
5.0分
其他
Kind staff, pet friendly. Lots of people that aren’t guests at the hotel loitering outside that make it feel a little unsafe.
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酒店回复: Thank you for your feedback! We enjoy having our furry friends stay with us as well!
5.0分
家庭亲子
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Everything was clean. The bathrooms could use some minor updates. Our king bed was super comfortable! Heard a local train throughout the night but, the hotel can’t control that. Breakfast was good. The staff was over the top nice! That means a lot when you’re tired from traveling. :-)
Thanks you! Travelers from PA
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酒店回复: Thank you so much for your feedback! We do have some renovations planned that will be beginning in the next few months!
好的
After our first two rooms were less than acceptable, the staff member gave us a nice suite for the same price.
My room had a Tylenol on the floor by the dresser. Not many options for breakfast. Staff at check-in was great! Bed and room comfy. Convenient location. I’d stay here again.
The trash in the bathroom was left from previous guests. Shower and toilet area was not clean at all.
Bath room hadn't been cleaned, old used bar of soap still in bahtub. Handicapped room had the lower peephole in the door, but nothing in it, someone could have looked right in. Room overall wasn't very clean. Indoor pool wasn't clean and not heated.
All the staff was very friendly. The person taking care of the breakfast area kept it super clean and well stocked. I have been to so many breakfast areas lately that are not even close to what she has done. Much appreciated!!!!
Hotel needs updating we had no water in sink kitchen, walls needed painting and the furniture had stains. The shower was dirty floor and the tub was in need of repair we loved the staff and the things we brought to their attn was fixed
Rooms were clean. Breakfast has little variety from day to day. Surrounding area is very limited for dining options.
Kind staff, pet friendly. Lots of people that aren’t guests at the hotel loitering outside that make it feel a little unsafe.
Everything was clean. The bathrooms could use some minor updates. Our king bed was super comfortable! Heard a local train throughout the night but, the hotel can’t control that. Breakfast was good. The staff was over the top nice! That means a lot when you’re tired from traveling. :-)
Thanks you! Travelers from PA