Highly recommended. Pet friendly. Awesome staff. After 2 weeks on the road, this is the BEST and the least expensive place I have stayed. Oh and the breakfast was as good as anywhere. I would give them 10 stars if I could.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. We are thrilled to hear that you enjoyed your stay with us, especially after your two weeks on the road. It's wonderful that you found our hotel to be the best and least expensive, and we're delighted you loved our pet-friendly policy, awesome staff, and excellent breakfast.Here at Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
4.0分
其他
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The staff was friendly, hardly had to encounter them. Our room was a 2 queen bed and it was seperated in the room, not like they usually are. Our room had a very bad smell to it, not sure what it was?? Too much money for what it is
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. We are glad to hear that you found our staff friendly. However, we are sorry to hear that the issues you experienced with the room layout and smell did not meet your expectations.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Staff was very rude and seemed to be away from the front desk often. Room was very dirty. The Tabel was broken in our suite and there was dirt and hair everywhere. We switched to the theam room thinking it would be nicer but sadley it was not! The only thing that was enjoyable was the jacuzzi. Will not EVER stay here again . Id stay in my vehicle befor id step foot in this place again .
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. It is disheartening to learn that the room cleanliness did not meet your expectations and that you may have encountered rude staff. Please accept my sincerest apologies for the broken table and the general in both rooms. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We intend to learn from this experience and hope you'll give Red Roof another opportunity to welcome you to one of our almost 700 locations in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
Very dirty hotel. Bathroom ceiling was leaking all over floor when we woke up the next day. In need of many updates.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. I am very sorry to hear about the unacceptable conditions you experienced at our hotel. The leaking bathroom ceiling and the overall cleanliness issues are far below our standards. Please accept my sincerest apologies for this lapse in service. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
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The counter help while checking in was amazing. Even though we checked out after looking over the rooms. She was still professional and helpful with getting things taken care of
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. We are so grateful for your positive feedback regarding our staff. It’s wonderful to hear that she provided excellent service during your stay. We truly value her professionalism and commitment to guest satisfaction.Thank you for choosing Red Roof. We appreciate your visit and hope you enjoyed your time with us. We look forward to welcoming you back.Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
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Weekend fun
Weekend stay had the 3 queen bed suite. Room was exactly what was expected clean and comfortable. Wish bathroom was bigger but worked for us. Breakfast was great both mornings sausage and eggs, biscuits and gravy and of course waffles. Plenty of cereal, fruit and yogurt.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. I'm so glad to hear that the suite was clean and comfortable for your weekend stay. I understand your wish for a larger bathroom. It's great that you enjoyed the variety at breakfast, with the sausage, eggs, biscuits and gravy, waffles, and other options.We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof ManagementRediResponse Specialist
1.0分
其他
Was there for 30 min. Check in was easy. Musty smell in lobby. Room had carpet burns and smelled terrible.
5.0分
其他
I liked this place!
Very nice place to stay especially if you need a walkin shower like I do. Staff is very polite and helpful. Clean room and comfortable bed.
3.0分
家庭亲子
Property needs maintenance door was broke key cards didn’t work had to be let in to room every time.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your feedback at the Red Roof Inn & Suites Omaha - Council Bluffs. I am very sorry to hear about the maintenance issues you experienced during your stay. Broken doors and malfunctioning key cards are certainly not the standard we aim to provide, and I understand the frustration this has caused, having to be let into your room each time. We regret any distress or inconvenience this issue has caused you. Our goal is to provide a comfortable stay for all our guests and we're disheartened that we did not achieve this during your stay.I will make sure to share your comments with the rest of our team. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,JoeRed Roof ManagementRediResponse Specialist
服务很棒
Highly recommended. Pet friendly. Awesome staff. After 2 weeks on the road, this is the BEST and the least expensive place I have stayed. Oh and the breakfast was as good as anywhere. I would give them 10 stars if I could.
The staff was friendly, hardly had to encounter them. Our room was a 2 queen bed and it was seperated in the room, not like they usually are. Our room had a very bad smell to it, not sure what it was?? Too much money for what it is
Staff was very rude and seemed to be away from the front desk often. Room was very dirty. The Tabel was broken in our suite and there was dirt and hair everywhere. We switched to the theam room thinking it would be nicer but sadley it was not! The only thing that was enjoyable was the jacuzzi. Will not EVER stay here again . Id stay in my vehicle befor id step foot in this place again .
Very dirty hotel. Bathroom ceiling was leaking all over floor when we woke up the next day. In need of many updates.
The counter help while checking in was amazing. Even though we checked out after looking over the rooms. She was still professional and helpful with getting things taken care of
Weekend fun
Weekend stay had the 3 queen bed suite. Room was exactly what was expected clean and comfortable. Wish bathroom was bigger but worked for us. Breakfast was great both mornings sausage and eggs, biscuits and gravy and of course waffles. Plenty of cereal, fruit and yogurt.
Was there for 30 min. Check in was easy. Musty smell in lobby. Room had carpet burns and smelled terrible.
I liked this place!
Very nice place to stay especially if you need a walkin shower like I do. Staff is very polite and helpful. Clean room and comfortable bed.
Property needs maintenance door was broke key cards didn’t work had to be let in to room every time.