酒店回复: Thank you for your feedback — we’re so glad to hear you enjoyed your stay overall! It means a lot to us that you liked the property, and we appreciate you choosing to stay with us.That said, we’re sorry to hear about the unusual odor in your room. We understand how important a fresh and welcoming environment is, and we've shared your comments with our housekeeping team so they can take a closer look and address it promptly.We hope to have the pleasure of welcoming you back soon — and ensuring your next stay is even more comfortable from the moment you walk in.
3.0分
其他
原文
翻译提供方：Google
房间有点脏
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your room was not as clean as you expected. Cleanliness is very important to us, and we will address this concern with our housekeeping team to ensure improvements are made.We appreciate your comments and hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.
5.0分
家庭亲子
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They are remodeling this location so there was a big roll off dumpster and construction materials taking up about1/4 of the available parking but the 3 rooms that my family stayed in were very nicely done.
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酒店回复: Thank you for taking the time to share your feedback. We truly appreciate your understanding with the construction materials on-site, and we’re glad to know your family enjoyed the comfort of the newly done rooms. We hope to welcome you all back again soon for another pleasant stay.
3.0分
其他
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Average stay
When I arrived at the hotel, I was disappointed to find that the pool was out of service, one of the main reasons we chose this location. We were told it would be fixed by Monday, but by Monday morning, there were no visible signs of any work being done.
Additionally, I encountered an unprofessional situation at the front desk. A woman, who was not wearing shoes, informed me that someone from the front desk would assist me shortly. Being barefoot while working behind the desk is not appropriate or hygienic in a hospitality setting.
When I was first assigned a room, I opened the door only to find that it was already occupied. I had to return to the front desk to report the issue and was given a new room. While the updated rooms are a nice touch, the one I received had ants, suggesting the hotel could benefit from pest control services. The bathroom floor also appeared upswept, with some debris left behind.
Lastly, the hot breakfast was just average, not particularly impressive.
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酒店回复: Thank you for taking the time to share such detailed feedback about your recent stay. While we’re glad to hear you appreciated our updated rooms, we’re truly sorry for the inconveniences you encountered. We regret that the pool was unavailable during your visit and understand how disappointing that must have been. We also apologize for the service and cleanliness issues you described — this is certainly not the standard we aim to uphold.Your comments have been shared with our management and housekeeping teams to ensure these matters are addressed promptly, including retraining on professionalism, guest room inspections, and pest control procedures.We truly appreciate your honesty, as it helps us improve and provide better experiences for all our guests. We hope you’ll consider giving us another opportunity in the future to deliver a smoother and more enjoyable stay.
3.0分
家庭亲子
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Spa still out of service. I was there several months ago and it was out of service then. Bugs in the room. Not bedbugs but little black ones. Several bodies laying around. They don't seem to care. This will be my last visit and I will not recommend.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with our spa and the presence of insects in your room. This is far from the experience we aim to provide, and your comments have been shared with our management and housekeeping teams to ensure improvements are made. We regret that we were unable to meet your expectations and appreciate your input.
2.0分
其他
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Beware of construction
The room wasn’t in great shape but I overlooked that… it was the construction at 8am I wasn’t aware. The put us in a room right next door to the construction.
Saws and hammers woke us up both mornings and they said we couldn’t switch rooms.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the nearby construction and the disruption to your rest. We understand how frustrating it must have been to be placed next to the work area and not have the option to move, and we truly regret that this impacted your stay.Your feedback is important to us, and we are working to minimize the effects of construction on our guests while we complete improvements to our property. We hope you will consider giving us another opportunity in the future to provide the comfortable and restful stay you deserve.
2.0分
其他
the pool and hot tub wasn't working on all 4 nights we stayed. Didn't pick up our trash, or leave us with clean towels.
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酒店回复: Hi Katheryn,Thank you for sharing your experience. We’re sorry the pool and hot tub were unavailable during your stay and that housekeeping did not meet expectations. Your concerns have been passed to management for review.Please contact the hotel directly so we can discuss this further. We hope to welcome you back for a much improved stay.
3.0分
情侣出游
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The staff was very friendly and helpful. A perfect place to stay if you need just a bed and a shower. Unfortunately the hotel was being renovated. We did not have a renovated room. I wish we did. We were always out exploring and the hotel met our needs.
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酒店回复: Thank you for your feedback and kind words about our friendly staff. We’re glad the room met your needs during your trip, though we’re sorry you didn’t get to experience one of our newly renovated rooms. We hope you’ll return once renovations are complete so we can provide you with an even better stay.
2.0分
情侣出游
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Doing lots of construction on the property and was very unpleasant. Definitely needs the updates, so glad they’re doing it, but would definitely not stay here again.
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酒店回复: Hi Meridee,Thank you for your honest feedback. We apologize for the disruption caused by the ongoing construction during your stay. We appreciate your understanding as we work on improving our property.We hope you might consider giving us another chance in the future to show you the positive changes.
酒店很不错，房间价格也很划算。员工很友好，早上还有热腾腾的早餐。房间也很干净。唯一不满的地方就是，提着行李箱爬上爬下楼梯简直太痛苦了。而且楼梯上有很多烟头，估计是住禁烟房的客人在那儿抽的。
我们非常喜欢它，但是房间里有一股奇怪的气味。
房间有点脏
They are remodeling this location so there was a big roll off dumpster and construction materials taking up about1/4 of the available parking but the 3 rooms that my family stayed in were very nicely done.
Average stay
When I arrived at the hotel, I was disappointed to find that the pool was out of service, one of the main reasons we chose this location. We were told it would be fixed by Monday, but by Monday morning, there were no visible signs of any work being done.
Additionally, I encountered an unprofessional situation at the front desk. A woman, who was not wearing shoes, informed me that someone from the front desk would assist me shortly. Being barefoot while working behind the desk is not appropriate or hygienic in a hospitality setting.
When I was first assigned a room, I opened the door only to find that it was already occupied. I had to return to the front desk to report the issue and was given a new room. While the updated rooms are a nice touch, the one I received had ants, suggesting the hotel could benefit from pest control services. The bathroom floor also appeared upswept, with some debris left behind.
Lastly, the hot breakfast was just average, not particularly impressive.
Spa still out of service. I was there several months ago and it was out of service then. Bugs in the room. Not bedbugs but little black ones. Several bodies laying around. They don't seem to care. This will be my last visit and I will not recommend.
Beware of construction
The room wasn’t in great shape but I overlooked that… it was the construction at 8am I wasn’t aware. The put us in a room right next door to the construction.
Saws and hammers woke us up both mornings and they said we couldn’t switch rooms.
the pool and hot tub wasn't working on all 4 nights we stayed. Didn't pick up our trash, or leave us with clean towels.
The staff was very friendly and helpful. A perfect place to stay if you need just a bed and a shower. Unfortunately the hotel was being renovated. We did not have a renovated room. I wish we did. We were always out exploring and the hotel met our needs.
Doing lots of construction on the property and was very unpleasant. Definitely needs the updates, so glad they’re doing it, but would definitely not stay here again.