No hair dryer. No kleenex. No coffee maker in room. Rickety shower that was difficult to pull up the lever that switches running tub water to shower. Older hotel that you can tell has had no updates forever. Grouting, baseboard look like they need redone. Shabby looking walls and hotel in general
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酒店回复: Dear Guest,We’re sorry your stay did not meet expectations. We appreciate your detailed feedback regarding the room amenities and condition of the hotel, and we’ll use it to guide improvements for the future.Sincerely, Hotel Manager
5.0分
商务出差
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The one negative aspect of my hotel stay was that I was given a dirty room, but it was resolved when a staff member moved me to a another room. Other than that minor issue, I had an excellent experience.
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酒店回复: Dear Guest,We are pleased to hear that your overall stay was excellent and that our staff was able to promptly resolve the initial issue with your room. Your kind words encourage our team to continue providing attentive service and a comfortable experience for all our guests.Sincerely, Hotel Manager
3.0分
家庭亲子
First room key we were given had people in it already. Elevator sketchy. Room needed updating. Barely any hot water. Said they had breakfast but didn’t
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酒店回复: Dear Guest,We appreciate you sharing your experience and are glad you stayed with us. We understand your concerns regarding the room key issue, elevator, room updates, hot water, and breakfast availability. Your feedback is important and will help us address these areas to improve the experience for our guests in the future.Sincerely, Hotel Manager
1.0分
其他
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Worst place Ive ever stayed at. We shut the light off and turned it back on and roaches everywhere, on the wall, the floor, the bathroom, and I looked at the bed and they were climbing up and around the bed. Towels had stains on them. We walked down the hallways and you can see the roaches moving. Would not recommend anyone to stay there.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that your stay did not meet expectations and that cleanliness issues, including pests and stained towels, caused such a negative experience. Please be assured that we are addressing these concerns with our housekeeping and pest control teams to improve the overall condition of the hotel. Your comments are valuable in helping us enhance both cleanliness and guest comfort for future visits.Sincerely,Hotel Manager
3.0分
商务出差
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No breakfast as advertised. Pool not open all summer. Only one elevator works and it’s dirty and creaky. Very nice attached restaurant. I stay here because it’s close to my work.
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酒店回复: Dear Guest,We are glad that you appreciated the convenience of our location and enjoyed the attached restaurant. We also take note of your concerns regarding breakfast availability, the pool, and the elevator condition. Your feedback is valuable and will help us focus on improvements to ensure a more comfortable and enjoyable stay for our guests in the future.Sincerely, Hotel Manager
3.0分
其他
Missing basic amenities
Advertised breakfast, but there was none. Coffee in the room, but no cups. No shampoo nor soap of any kind.
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酒店回复: Dear Guest,We’re very sorry for the missing amenities and breakfast during your stay. This is not the standard we aim to provide, and we’ll address these issues to ensure a complete and comfortable experience for future guests.Sincerely, Hotel Manager
2.0分
其他
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The pool was not available. No Breakfast. No soap or shampoo in the bathroom. Hair on one of the towels. The beds and pillows were good. It is better than sleeping in the car.
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酒店回复: Dear Guest,We’re sorry for the issues you encountered during your stay. Cleanliness and basic amenities are very important, and it’s clear we fell short. We appreciate your feedback and will address these concerns to improve the experience for future guests.Sincerely, Hotel Manager
1.0分
商务出差
Do not stay
Total dump stained sheets cockroaches peeling paint holes cut everywhere would not recommend at all.
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酒店回复: Dear Guest,Thank you for your feedback. We’re very sorry to hear about the condition of the property and the issues you experienced. This is far below the standard we aim to provide, and your comments will be shared with our management team to address these serious concerns. We regret that your stay was so disappointing.Sincerely, Hotel Manager
5.0分
商务出差
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Disappointed Travelers
The hotel is downtown by the courthouse and has a lot of parking. The rooms have no microwave or refrigerator and the ac in the room barely gets cool (room 602)
It was very quiet and no sirens or noise. The beds have a sheet and a thin bed spread while not enough pillows on the beds. The bed was hard and lumpy. We did not sleep well at all.
The towels and wash cloths were dingy.
The pool was also closed although advertised to be open.
I would not stay here again.
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酒店回复: Dear Guest,"Thank you for your detailed feedback. We’re very sorry your stay did not meet expectations, especially regarding the room comfort, towels, AC, and pool availability. Your comments are important, and we’ll address these issues to improve the experience for future guests. We regret that we fell short and appreciate you bringing this to our attention."Sincerely, Hotel Manager
1.0分
商务出差
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Housekeeping entered room without knocking. Also ignored the do not disturb hanger on the door. One of staff tries grooming my daughter. He would wait until I walked out of my room to pretend he was housekeeping. He let himself in with a key and rubbed through her hair numerous times on different days. When I told the other staff they asked me to leave their hotel.
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酒店回复: Dear Zhanesea,We are deeply concerned by your feedback. The behavior you described is completely unacceptable and does not reflect our standards or policies. We take matters of guest safety and security extremely seriously, and your report will be immediately investigated to ensure appropriate action is taken. We sincerely apologize for the distress you and your daughter experienced and are committed to reviewing and strengthening our staff training and safety protocols.Sincerely,Hotel Manager
No hair dryer. No kleenex. No coffee maker in room. Rickety shower that was difficult to pull up the lever that switches running tub water to shower. Older hotel that you can tell has had no updates forever. Grouting, baseboard look like they need redone. Shabby looking walls and hotel in general
The one negative aspect of my hotel stay was that I was given a dirty room, but it was resolved when a staff member moved me to a another room. Other than that minor issue, I had an excellent experience.
First room key we were given had people in it already. Elevator sketchy. Room needed updating. Barely any hot water. Said they had breakfast but didn’t
Worst place Ive ever stayed at. We shut the light off and turned it back on and roaches everywhere, on the wall, the floor, the bathroom, and I looked at the bed and they were climbing up and around the bed. Towels had stains on them. We walked down the hallways and you can see the roaches moving. Would not recommend anyone to stay there.
No breakfast as advertised. Pool not open all summer. Only one elevator works and it’s dirty and creaky. Very nice attached restaurant. I stay here because it’s close to my work.
Missing basic amenities
Advertised breakfast, but there was none. Coffee in the room, but no cups. No shampoo nor soap of any kind.
The pool was not available. No Breakfast. No soap or shampoo in the bathroom. Hair on one of the towels. The beds and pillows were good. It is better than sleeping in the car.
Do not stay
Total dump stained sheets cockroaches peeling paint holes cut everywhere would not recommend at all.
Disappointed Travelers
The hotel is downtown by the courthouse and has a lot of parking. The rooms have no microwave or refrigerator and the ac in the room barely gets cool (room 602)
It was very quiet and no sirens or noise. The beds have a sheet and a thin bed spread while not enough pillows on the beds. The bed was hard and lumpy. We did not sleep well at all.
The towels and wash cloths were dingy.
The pool was also closed although advertised to be open.
I would not stay here again.
Housekeeping entered room without knocking. Also ignored the do not disturb hanger on the door. One of staff tries grooming my daughter. He would wait until I walked out of my room to pretend he was housekeeping. He let himself in with a key and rubbed through her hair numerous times on different days. When I told the other staff they asked me to leave their hotel.