The hotel was clean. The staff was very helpful and nice. It was the breakfast and the workout room ( all three workout machines were broken, no water cooler or sanitizer containers ) that warranted the three stars.
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酒店回复: Thank you for your feedback. We appreciate your kind words about the staff being helpful and nice. Upon inspection, only the treadmill has an error code. We will ensure the sanitizer wipes and water cooler are refilled. We are working to diagnose the treadmill issue and get it repaired. We hope to welcome you back again soon.
3.0分
情侣出游
I would’ve rated this property higher but you’re not able to get an extra washcloth unless you switch it out. Asked for an additional one and said, “no”.
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酒店回复: Thank you for your feedback. We apologize that you were told you had to switch out the washcloth. We do require a switch-out for all linens if a guest requests new ones. We will remind the front desk clerks of this policy. We hope this doesn't deter you from staying with us again.
4.0分
家庭亲子
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Great location and staff was good. Awesome price for the room I was honestly scared the room was going to be crap. It was on the same level as a holiday inn express with worse breakfast but it was half the price
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酒店回复: Thank you for the feedback and the rating. We're glad to hear your room was good, and we hope you won't hesitate to visit us again.
5.0分
商务出差
Always stay here when in the area for business. Friendly staff, convenient location. Always nice and clean, and comfortable.
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酒店回复: Thank you for the great rating and review! We are happy you enjoyed your stay and appreciate you highlighting our friendly staff and convenient location. We look forward to welcoming you back.
3.0分
家庭亲子
Employee not present on check in ot check out. Found silverfish in room . Would avoid staying at this particular microtel in the future
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, particularly concerning the issues you encountered during check-in/check-out and the presence of silverfish in your room. We sincerely apologize that our front desk staff were not available upon your arrival and departure. Our team may have been engaged in assisting other guests or attending to necessary property maintenance tasks, such as laundry and general upkeep. We understand the frustration this caused, and we are taking steps to ensure better staffing levels and clearer communication in the future. Regarding the silverfish, we are very sorry for this unacceptable occurrence. We immediately contacted our professional pest control service upon being informed, and they have since thoroughly treated the property to eliminate the problem and prevent future incidents. We value your patronage and hope that, despite this unfortunate experience, you will consider giving us another opportunity to provide you with a much-improved stay in the future.
3.0分
家庭亲子
The hotel staff was very friendly, professional, and accommodating. We appreciated them very much.
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酒店回复: Thank you for your feedback and kind words about our staff. We appreciate your acknowledgement and hope to welcome you back in the future.
4.0分
其他
It was very clean and quiet there is a $100 holding fee so be aware of that room is very clean
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酒店回复: Thank you for your feedback. We are glad to hear your stay with us was great. Yes, there is an incidental hold of $100, which is listed in our policies. We are happy it was very clean and quiet for you. We hope to see you again on your next visit.
3.0分
其他
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Laundry facility was fine, didn't use the gym. The pool was cold and looked like it needed repair. Very shallow. Only like four or 5 feet deep.
But none of that bothered us as much as some of the trashy patrons
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酒店回复: Thank you for your feedback. We are glad you liked the laundry facility. We strive to keep the indoor pool at a comfortable temperature. We apologize that other guests bothered you. There was a huge car show in town over the weekend you stayed. We hope you will consider staying with us again.
3.0分
家庭亲子
Came to use pool and it's down for maintenance. No vending on any floor but first and it's only cash. Buffet bar was slim pickings and room was a matchbox car.
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酒店回复: We apologize the pool was unavailable due to necessary maintenance to ensure guest safety. We'll share the suggestion for card payments with the vending company. We're sorry the room wasn't to your liking; for future stays, consider our suites, which offer more space and a separate seating area.
伯克希尔股东会，只能说还行
The hotel was clean. The staff was very helpful and nice. It was the breakfast and the workout room ( all three workout machines were broken, no water cooler or sanitizer containers ) that warranted the three stars.
I would’ve rated this property higher but you’re not able to get an extra washcloth unless you switch it out. Asked for an additional one and said, “no”.
Great location and staff was good. Awesome price for the room I was honestly scared the room was going to be crap. It was on the same level as a holiday inn express with worse breakfast but it was half the price
Always stay here when in the area for business. Friendly staff, convenient location. Always nice and clean, and comfortable.
Employee not present on check in ot check out. Found silverfish in room . Would avoid staying at this particular microtel in the future
The hotel staff was very friendly, professional, and accommodating. We appreciated them very much.
It was very clean and quiet there is a $100 holding fee so be aware of that room is very clean
Laundry facility was fine, didn't use the gym. The pool was cold and looked like it needed repair. Very shallow. Only like four or 5 feet deep.
But none of that bothered us as much as some of the trashy patrons
Came to use pool and it's down for maintenance. No vending on any floor but first and it's only cash. Buffet bar was slim pickings and room was a matchbox car.