The room had a terrible smell to it. We traveled with a group and all three rooms had a smell. Other than that, it was okay. Staff was nice, breakfast was decent, and room looked clean (just didn’t smell clean). I will not book here again.
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酒店回复: Thank you for taking the time to share a comment about your recent stay. We appreciate you bringing these issues to our attention and value your feedback. We hope to welcome you back again soon.
1.0分
其他
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We stayed here for my daughter’s cheer competition. The location was very convenient for the comp and many locations to eat close. The problem we had was that my daughter’s bed smelled very strongly of urine. The duvet, comforter, and top sheet all smelled terrible. I had to go down to the front desk to get new covers and blankets. The bathroom door would not shut all the way so it could not be locked.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the condition of the bedding and the inconvenience caused by the bathroom door not closing properly. This is certainly not the experience we want our guests to have.Our housekeeping and maintenance teams have been made aware of these concerns to ensure that proper corrective actions are taken immediately. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short during your visit.We are pleased to hear that you found our location convenient for your daughter’s competition and close to nearby dining options. We appreciate your understanding and hope you will allow us the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel ManagementComfort Inn Collinsville
4.0分
其他
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Staff was great and very friendly. Our room smelled a bit like smoke the first night but was less noticeable the second night. Location is close to a lot of places to eat and a quick drive to St. Louis.
1.0分
其他
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Never got any clean towels, had to go to the desk and get them myself.
Never went over any paperwork, just told me to sign.
Pool was freezing, and got different responses from staff.
Elevator was broken.
Do not recommend
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酒店回复: Dear Erin,Thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you encountered during your recent stay with us.We’re truly sorry for any confusion regarding the signed paperwork at check-in. The form included an option to opt out of housekeeping services, which was marked “yes,” and we apologize if this was not clearly explained at the time. We will be reviewing our check-in process with our front desk team to ensure all guests fully understand what they are signing in the future.Regarding the pool temperature, it is maintained year-round at 82 degrees; however, we regret that it felt colder during your visit. We also apologize for any inconsistent information you received from our staff about this matter.The elevator outage, it was unfortunately caused by a temporary power interruption—an unexpected act of nature. Thankfully, our maintenance team was able to restore service within a reasonable amount of time.Lastly, we regret that you did not receive fresh towels, as checking that you opted out of housekeeping service you had to retrieve them from the front desk yourself.
5.0分
其他
Our room was clean and comfortable. The hotel was quiet and relaxing. Breakfast was well stocked, clean area, and yummy.
5.0分
其他
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Nice place to stay!
Hotel staff were very friendly and helpful. The dining and lobby area is large and had plenty of seating and an area with comfortable chairs, tv and a fireplace. The hot breakfast foods were tasty. The pool and deck area was very clean with plenty of towels. Our room was also very clean. The bed was great and all the furniture in good condition. The area felt safe, it was quiet and there are lots of services close by.
5.0分
其他
Clean rooms and friendly staff, great location off highway and nearby eating.
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酒店回复: Thank you for taking the time to share a comment about your recent stay. We truly appreciate your feedback and hope to welcome you back again soon.
5.0分
情侣出游
Great place to stay. Staff is very friendly. Room was clean. Pool was great. Breakfast was good as well.
4.0分
其他
Hotel staff was great and facility was in good condition. Did not like the area, but was easy to get back on the expressway the next morning.
4.0分
其他
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The breakfast was good beds were very comfortable. Room was clean and well stocked however our room had a musty smell. Front desk was very helpful and moved us to another room
The room had a terrible smell to it. We traveled with a group and all three rooms had a smell. Other than that, it was okay. Staff was nice, breakfast was decent, and room looked clean (just didn’t smell clean). I will not book here again.
We stayed here for my daughter’s cheer competition. The location was very convenient for the comp and many locations to eat close. The problem we had was that my daughter’s bed smelled very strongly of urine. The duvet, comforter, and top sheet all smelled terrible. I had to go down to the front desk to get new covers and blankets. The bathroom door would not shut all the way so it could not be locked.
Staff was great and very friendly. Our room smelled a bit like smoke the first night but was less noticeable the second night. Location is close to a lot of places to eat and a quick drive to St. Louis.
Never got any clean towels, had to go to the desk and get them myself.
Never went over any paperwork, just told me to sign.
Pool was freezing, and got different responses from staff.
Elevator was broken.
Do not recommend
Our room was clean and comfortable. The hotel was quiet and relaxing. Breakfast was well stocked, clean area, and yummy.
Nice place to stay!
Hotel staff were very friendly and helpful. The dining and lobby area is large and had plenty of seating and an area with comfortable chairs, tv and a fireplace. The hot breakfast foods were tasty. The pool and deck area was very clean with plenty of towels. Our room was also very clean. The bed was great and all the furniture in good condition. The area felt safe, it was quiet and there are lots of services close by.
Clean rooms and friendly staff, great location off highway and nearby eating.
Great place to stay. Staff is very friendly. Room was clean. Pool was great. Breakfast was good as well.
Hotel staff was great and facility was in good condition. Did not like the area, but was easy to get back on the expressway the next morning.
The breakfast was good beds were very comfortable. Room was clean and well stocked however our room had a musty smell. Front desk was very helpful and moved us to another room